Tangiers Casino - Issue getting paid out

Dear @Coririch72,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hello the amount awaiting withdrawal is $2709. I have received no reply to emails sent and online chat is now just referring me to support. Seems similar to other complaints.

Hello,

Thank you for reaching out to us!

Kindly note that your payout was declined because we are missing some payment information. As per our Banking Page, if we require additional verification, we may ask for the following:

• Proof of ownership of payment method - depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;

According to our chat archives, your inquiry in regards to the reason of the decline was answered on chat and your Account Manager informed you of the requirement.

In regards to the email you have sent us, it was sent from an email address that was not registered in our system, so our colleagues in the Accounting Department asked for the username. Once you provide us with the bank statement as requested, we will promptly review your withdrawal request.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

@Tangiers Casino,

It seems you have the same reply to the majority of complaints of similar nature to mine. As with other customers you were provided with everything you ask for. Djring verification. Yet despite this you then create additional barriers to proceed with payment. The docs you have been gi en are for any banking or business satisfactory to identify proof of identity. Why do you make this so difficult when customers legitimately win.

I understand I had sent an email from a gmail account but did provide appropriate response because i got nowhere with the online chat.

Hello,

We hope this message finds you well!

Only the Accounting department can determine if additional verification is required at the time of review. While we had received the basic documents required for placing a withdrawal request, we did not have the proof of ownership of the payment method on file therefore it was requested at the time of review.

We have received and approved your bank statement, and we have approved your withdrawal request.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Ill wait to see if this arrives. I have sent further email to clarify why the approved wire transfer says 0. Also withdrawal and amount not shkwing in the reconcile sections. Its as if the money didnt exist. Not traceable to the 2709 amount that was requested for withdrawal seems odd??

Hello,

We hope this message finds you well!

Kindly note that your withdrawal request has been approved and it should be reflected in your account in up to 5-7 business days.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Dear @Coririch72,

The AskGamblers Complaint Team is kindly asking you to update your complaint and let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

This is not resolved u til the $$ hit my account and nothing yet.

Thank you the complaint has been resolved and I received payment today.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.