Tangiers Casino - Impossible to get my withdrawal paid

Hello,

We hope this message finds you well!

Kindly note that all of the requested documents are on file, with the exception of the proof of address. The last proof of address we received from you was in July 2018. As per our Banking Page, please note that All documentation received is valid for 6 (six) months. It is your sole responsibility to provide our Security Department with updated copies of the necessary documents once the validity period expires.

We will be able to review your payout request as soon as we receive and approve a recent proof of address.

Should you require any additional information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Thanks for your response!
It appears you answer much faster on a public forum!

You all ready told me that you needed a new proof of address and I sent it in on the 19th of March.

I will forward the email again, although during our phone conversations you have clearly told me my account was in good standing (after I sent it in)...

This once again reinforces my point that your casino only gives partial information to it's players and has very poor communication when it comes to paying out...

Hello,

We hope this message finds you well!

We have received and approved your proof of address. Please place a new withdrawal request at your earliest convenience, and our Accounting department will review it as soon as possible.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Hello I have requested a new withdrawal.
Can you please confirm that everything is OK now and I will receive it?

Hello,

We hope this message finds you well!

We are glad to inform you that your payout request has been approved and the amount should have already reached you. Please check your account at your earliest convenience to confirm.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Dear @ston98dd,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

The money is in my account now

Thank you!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.