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Tangiers Casino - Great delay of payout, never ending run-arounds

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Información sobre las quejas

Casino en conflicto

Tangiers Casino

Cantidad

$ 4000

Publicado el 8 de mayo de 2021

Well after playing at tangiers for approximately 18months and losing around 10k I finally had a bit of a win, I kept playing and watched my playthrough and ended up with approx 3000.

I believe I requested withdrawal of 2000 on the 14th April, at the same time I updated the missing document for verification

On the 15th I received a email saying I'm fully verified.

19th I went to check withdrawal and noticed 2000 back in account and in chat was told about vouches for the first time so I went to printers and emailed vouches back (during this time I turned the 2000 into 4000) and submitted a withdrawal request for 4000 on the 21st, I recieved email that same day saying verification completed.

28th April I email asking what's going on.

29th April I receive email saying withdrawal declined as I have no vouches, I replied with screenshots of the emails from previous week where they said they received vouches. They admit fault. I put another request in.

2nd may I emailed xxxx to ask what's going on

3th may xxxx replied to say it will be done on Wednesday 5th of may and as its bitcoin I will receive within 24hours

5th of may I receive a email saying withdrawal declined as they need 2 weeks to verify all the verification papers that were verified over the last 4 weeks.

So they advertise 72hours yet they are trying to stretch it out to 7 weeks and beyond.

By there own admission there mistake has already added 2 weeks now they want to add another 2.

This is not ok.

Publicado el 11 de mayo de 2021

Hello,

We hope this message finds you well!

During the review of your latest payout request, your account was entered into the Verification Process. As per our Banking Page, the process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

However, we are glad to inform you that the Verification Process has since been concluded, and your withdrawal request has been approved. The funds should be reflected in your account within 24 hours.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

AskGamblers
Publicado el 11 de mayo de 2021

Dear @Youngman99,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Tangiers Casino Quejas

  • 52 de 56 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 2,228 USD Importe medio

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