Tangiers Casino - Account disabled for no reason after withdrawal

Dear @hansungk,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hi, I don't know the exact amount for now because my account is blocked and I can't access anything.

Hello,

We hope this message finds you well!

Kindly note that your withdrawal request was approved for 100 on the 15th of January. You opted for the Wire Transfer withdrawal method, please allow up to 5-15 business days for the funds to be reflected in your account.

In regards to the account closure, the Management team decided to bring the business relationship to an end, as per our Terms and Conditions item 2.6.4. The Company reserves the right to cancel the User’s Account for any reason whatsoever, at any time, without notice.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

I have actually requested to withdraw more amount before but you guys just cancelled the request and deleted the transaction history.

Why would you close my account after I play it for less than a week? Because I was supposed to be playing pokies and lose all the money like you guys expected but instead I played blackjack and won more money than my small deposit?

Anyway, thank you AskGamblers for your help.

My experience with Tangiers Casino is by far the worst experience I had with any casino.

House always wins - if they can't win then they will kick out the player!

Hello,

Thank you for your reply!

At the time of review of your first withdrawal request, there was a second request pending, which was declined. As per our Banking Page, we shall honor one payout approval per account, per review and per week. If you submitted more withdrawal requests simultaneously, only one of the submissions shall be subject to review.

The funds from the second withdrawal request were returned to your balance on the 15th of January, the date of review of your first request, and were played down on the 17th of January. At the time of the account closure, there was no remaining balance on the account, and no other pending withdrawal request.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Dear @hansungk,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Nice Terms and Conditions item 2.6.4. @Tangier's Casino.

I have no further business to take care with you guys anymore as I am banned for absolutely no reason. If anyone is reading my complaint, please DO NOT use Tangier's casino or attempt to sign up.

Thank you AskGamblers for your kind help.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.