Hello,
It has been 4 weeks since I submitted my original withdrawal request, and this time I have been declined due to a ‘random certification check’.
With each withdrawal request I have submitted, I have been made to wait the whole 5 business working days only to receive a decline status due to not having submitted something to do with the verification process. At no stage am I offered all the required documents to complete the process and now that it is all finally through, I have been ‘randomly’ selected for another verification which will delay my withdrawal request for at least another 5 business days.
I have no intention of playing any of the funds back and will wait out this process, but 4 weeks to keep receiving rejections and delays with payment is excessive and an unfair process.
Información sobre las quejas
Casino en conflicto
Motivo
AskGamblers
Dear @Lisamarie_013,
Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.
Thanks for cooperating the AskGamblers Complaints Team.
I have been rejected 4 times stating I require further information so far, each rejection taking 5 business days to advise.
Please cancel this complaint.
AskGamblers
Based on submitter's last post AskGamblers Complaints Team consider this case as Rejected and it is officially closed now.
AskGamblers
The complaint has been rejected as per submitter's own request.
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