Queja #11 Spinrollz Casino

Problems with the payment

Por Maroxx

hace 10 meses

Hello dear team,

I’m currently experiencing major issues with the online casino Spinrollz.com.

I made two small withdrawals there, which were processed and paid out without any issues about a week later.

However, now with my third withdrawal of just €56(!!!), the casino is causing problems. The withdrawal was requested on July 2nd, 2025, but to this day, no decision has been made regarding the payout.

I have contacted customer support multiple times, and each time I was brushed off with vague phrases. They claim they are experiencing technical issues or a high volume of withdrawals… it’s a different excuse every time. They told me my case has been escalated several times and is being prioritized, but nothing is happening.

I’ve now won nearly €6,000 there, and I’m genuinely afraid I’ll never see that money.

I haven’t used any bonuses or anything like that.

Could you please help me?

Thank you very much and kind regards,

Casino en conflicto Spinrollz Casino

Motivo Pago retrasado

Cantidad €56

Discusión

AskGamblers

• Support Team

hace 9 meses

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

hace 10 meses

Dear @Maroxx,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spinrollz Casino

• Representative

hace 10 meses

Dear MAROXX,

Thank you for reaching out to us. We are pleased to inform you that your withdrawal request of 56 EUR has been successfully completed on 3/8/2025.

Kind Regards,
Spinrollz Casino Team

AskGamblers

• Support Team

hace 10 meses

Dear Spinrollz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Estadísticas de quejas de Spinrollz Casino

Resueltas 11 / 11

Cantidad promedio $617

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

Spinrollz Casino Quejas

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