Queja #10 Spinrollz Casino

My 1400euro withdrawal has taken 10 days

Por Veikko42

hace 10 meses

Hello, my withdrawal has taken now 10 days (july 18th - 28th), i have multiple times asked via email and live support and everything seems okay they dont need more documents or anything else but just are saying that the withdrawal is coming. They promise to approve and transfer the funds in 3 business days but that is not the case.

Casino en conflicto Spinrollz Casino

Motivo Pago retrasado

Cantidad €1400

Discusión

AskGamblers

• Support Team

hace 10 meses

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Spinrollz Casino

• Representative

hace 10 meses

Dear Veikko42,

Thank you for your message.

We would like to confirm that all your withdrawal requests have been successfully processed and completed from our side.

We appreciate your patience in this matter.

Kind regards,
Spinrollz Team

Veikko42

hace 10 meses

I have now received my money from the site. I will be reporting this casino and DO NOT EVER play on Spinrollz

Veikko42

hace 10 meses

Now live support asked me to provide old and new address. I e-mailed them all the information and the email support said that it was not needed. Can yhou already just pay my withdrawal?

Estadísticas de quejas de Spinrollz Casino

Resueltas 11 / 11

Cantidad promedio $617

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

Spinrollz Casino Quejas

Ver todas las quejas contra este casino.

sending marketing without consent

Spinrollz continuously sends me marketing by email and SMS even though I have asked them to stop it multiple times. Unsubscribing will not stop it either. They have promised several times to stop it yet I still receive the spam from them. I demand them to explain me whether they are unwilling or incapable of stopping it. I also demand them to stop all marketing immediately. Attached some emails with them.

78h Restantes

Withdrawal not paid out on time

I have a withdrawal of 500€ that is showing as being in processing since thursday 19.03 14:36
Spinrollz has told me in email exchanges that everything is okay and that they process withdrawals within 3 business days.
It is now afternoon 24.03 and I’ve yet to receive the withdrawal and upon asking for the status I’m receiving still the same information that it is in queue.
From what I gather from this site this is not a one off occurence

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Withdrawal pending for a long time

I am submitting a complaint regarding an unpaid withdrawal of €179 requested from Spinrollz.com via cryptocurrency on Monday, 23 February 2026. It is now Friday, 27 February 2026, and the withdrawal is still not processed.

The casino’s Terms and Conditions clearly state withdrawals are processed within 3 working days. Before the deadline passed, support agents repeatedly cited this exact timeframe when I asked for an estimate. However, now that the 3 working days have passed, the responses have become vague and provide no timeline for resolution.

This is extremely frustrating because it feels like the casino relies on its Terms and Conditions when it suits them, but ignores those same terms once the deadline is exceeded—leaving the customer with no clear recourse or accountability.

Regarding verification: I am not verified, but the casino’s verification page states that verification is not required for my account, as shown in the screenshot I can provide. In addition, support agents have stated multiple times that everything is in order with my account. This casino also does not require verification automatically for all withdrawals, so there is no valid reason given for the delay.

Requested resolution: I want my €179 withdrawal paid immediately.

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I've played in this casino for multiple times with bonuses and have received my winnings(500e) after wager was done for the past couple of months. Last week I won 40k after the wager was done with deposit of 50e+75% bonus. I did the max withdrawals(500e per day, 3 withdrawals max as pending). They all got cancelled and now my withdrawal option is frozen. They say in chat that I need to verify my account. I have not received any information about that I need to do that. No emails, nothing. Only emails stated that my withdrawals were declined. I did send email to them and got the same answer as I did from the chat (4times) and it goes like this: "I have forwarded your question to the relevant department. You will receive an email notification as soon as we have something to say." There's no update about this since I have contacted them. I have heard from other players, that this is what they do after big wins.

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Hello dear team,

I’m currently experiencing major issues with the online casino Spinrollz.com.

I made two small withdrawals there, which were processed and paid out without any issues about a week later.

However, now with my third withdrawal of just €56(!!!), the casino is causing problems. The withdrawal was requested on July 2nd, 2025, but to this day, no decision has been made regarding the payout.

I have contacted customer support multiple times, and each time I was brushed off with vague phrases. They claim they are experiencing technical issues or a high volume of withdrawals… it’s a different excuse every time. They told me my case has been escalated several times and is being prioritized, but nothing is happening.

I’ve now won nearly €6,000 there, and I’m genuinely afraid I’ll never see that money.

I haven’t used any bonuses or anything like that.

Could you please help me?

Thank you very much and kind regards,

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This is the second time in a month that this site has done this on back to back withdrawals.

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