Queja #9 Spinrollz Casino

Withdraw delayed since 19th of July

Por FirstTimeCass

hace 10 meses

I have initiated a withdraw the 19th of July. According to their site and their support the withdraw should be completed in 3 working days. As of today (25th) I have not received my money. The 24th support admitted that they should have already paid me, but asked me to be patient and wait. This is unacceptable especially considering that I'm doing a crypto withdrawal, which should be done quickly and without any hassle.

Casino en conflicto Spinrollz Casino

Motivo Pago retrasado

Cantidad €10

Discusión

AskGamblers

• Support Team

hace 10 meses

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

FirstTimeCass

hace 10 meses

Withdraw received. Hopefully everyone who reads this thread knows not to sign up at Spinrollz.

FirstTimeCass

hace 10 meses

AskGamblers

Please intervene here. After they wrote yesterday "the funds were dispatched from our end on July 30, 2025", today I wrote to support inquiring about the status of my withdrawal.

Support answered me "As I have checked your selfie with ID is pending for verification. I would request you to please submit the selfie with ID."

So far no one has asked for my ID, it was said that I didn't need to do verification. Now suddenly they want to verify documents? And I never received an email about this? What if I never texted support, how would I have known this newfound request?

This is insane. Yesterday they said the funds were dispatched and today they start bugging asking for ID? They are obviously dragging this. Almost 2 weeks of waiting for the withdrawal they never once asked for ID, why is it an issue now? They're gonna check ID for what now, another 2 weeks?

FirstTimeCass

hace 10 meses

5 hours have passed and still nothing. Which litecoin transaction takes more than 5 hours to go through? I am very curious.

Or was this a lie "the funds were dispatched from our end on July 30, 2025"?

To everyone looking for a new casino to play, this is what you will have to go through. For me it's 10 euros and I'm doing this out of spite, next time for you it can be thousands or tens of thousands. Save yourself the headache and play in a serious casino. These guys don't even have 10 euros to pay out.

Estadísticas de quejas de Spinrollz Casino

Resueltas 11 / 11

Cantidad promedio $617

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

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I’m currently experiencing major issues with the online casino Spinrollz.com.

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