Queja #3 Spinrollz Casino

Delayed withdraw for 11 business days

Por DaLuckyChris

hace 1 año

I want to issue a complaint to SpinRollz for delaying my withdrawal. I won 500EUR and started the withdrawal on the 2th of april.
Today it is the 17h of April and I have still not had my withdrawal processed.
On their site it says the aim to have withdrawals processed in 3 - 5 days, but mine has been pending for 11 business days.

I have tried to contact support to resolve this after wating for 5,7 and 10 business days.
While they are friendly in chat, the answer is always the same:
It's been a delay, but the withdrawal is pending and I don't need to worry. That they have given notice to the finance department, it will be processed soon.
Yet i never get any update from them.

I want to file this complaint since i am feeling they are just waiting me out, until i give up.
So many other casino can process a withdraw in just a couple of hours, and yet this casino has left me waiting for 11 business days.

Hopeful that i can get some help here, as i see other before me have complained about the same issue at Spinrollz.

Casino en conflicto Spinrollz Casino

Motivo Pago retrasado

Cantidad €500

Discusión

AskGamblers

• Support Team

hace 1 año

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

DaLuckyChris

hace 1 año

I recieved my withdrawal finally.
But this casino has done the same with previous withdrawals, waiting me out until i just cancelled my withdraw and lost the funds.
So it is systematic, not a one time occurance.
I would not feel safe winning big on this casino.

AskGamblers

• Support Team

hace 1 año

Dear all,

This complaint has been reopened as per Spinrollz Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

hace 1 año

Dear Spinrollz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Estadísticas de quejas de Spinrollz Casino

Resueltas 11 / 11

Cantidad promedio $617

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

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