Slotum Casino

The site is reasonably well set up, everything seems to run smoothly, the slot offer is good, the jackpot offer is good, the bonus offers make a good impression, the turnover requirements are reasonably okay and I thought this could be a good relationship, BUT KEEP ON READING:

Actually, I thought, hey, it looks like a good reputable casino and everything was fine at the beginning. The offers have good conditions and there is even something for players who like to play a little bit higher. I then used a first bonus via Neteller, unfortunately lost, then three days later used a second deposit bonus where I had a little more luck and scored a small hit.
Immediately after my win with the second welcome bonus I received two emails:
1) We would like to inform you that the bonuses are not available to you. Unfortunately, you can only play with real money from now on. But do not give up! You can still deposit, play and withdraw the money.
As soon as we notice that your bonus coefficient gets lower, you will be able to receive bonuses again.
2) An invitation as a VIP to the VIP programme.

I then met the turnover requirements and wanted to withdraw 5.5k with Neteller. Suddenly Neteller was no longer available as a withdrawal option. They couldn't explain why until now, but I was offered ways out. Before I was told, this payout option Neteller won't work for my country, they let me verify all. Identity, address and Neteller.

As a solution, I should try to deposit and withdraw via bank, then via credit card and finally via Mifinity. I didn't have a Mifinity account and didn't want one, but in the end I had no choice. But the ordeal was only just beginning. I had to verify ALL deposit options several times, they kept finding another reason to do it again. I was advised many times in the chat to pay out via Neteller (!!!) and explained my story or the problems of Slotum many times in the chat.

My payout attempts were rejected a total of 11!!! times.

Anyway, I wrote in the support that I won't leave before my payout works and I will post this story everywhere. Funnily enough, I was then asked to check whether Neteller was now working, because it may be that it is now available. I did this and miraculously Neteller was back as a withdrawal option in my account and miraculously the withdrawal also worked. Either this whole process, which cost me a lot of nerves, was a stalling tactic for Slotum's payout or a cautionary tale about Slotum's ability to solve technical or organisational problems. I cannot judge which is worse. However, I could no longer log into my account at Slotum as my account was immediately deactivated.

If the payout or the support had worked halfway well, this could have been a casino with a future. I usually like to play jackpots and I think I could have been a premium customer for Slotum. I can't help my winnings with the second welcome bonus and neither can the whole process afterwards. But to close my account after the payout without any reason and without any information is the final straw. So 0 stars from me and fingers away from Slotum. I have tons of chat protocols and I have wasted about 7 hours of lifetime after my win with that torture.

First is the lightning speed withdrawal, mobile friendly casino, 24/7 friendly live chat support, big popular slot game provider is available so I can play all my favorite slot games, and you can really feel the fairness of this casino.
Big chance to be a askgamblers.com best casino award this year.

Honestly nothing to dislike.
But I need to complete the character required to proceed my review. I hope I can receive a no deposit bonus sometimes.

SIgnup was relatively easy, they accept BTC. Nothing more to say. Please read my below indept review of this casino so far as it a mixed experience so far.

Oh wow where to start. When you signup there's a "welcome bonus" being shoved onto your deposit. I didn't ask for it, nor that i was able to cancel it. The wagering requirement was pretty high, not sure in the exact numbering but it kept me busy for a while. Second deposit, I removed the added bonus because I don't want it. I continue my plot on onto the casino, nada. Third deposit. Adding another bonus with crazy wagering again that I am unable to remove. I'm not interested in bonus money.

I mean apart from that, when your locked in your max bet is just 5 euro, excl any of the bonus buying games offer. Your kind of stuck to what they present to you. It's mixed feelings; I think this is all designed to distract and what more. I haven't done any of the rest, so I cant really judge. Chat on it's own can take 10 to 15 minutes to respond, sometimes just killing the waiting line completely to start over again.

That brand has a lot of fine slots, good range, you really have a choice here)) Rabcat is here, which I like, and Pragmatic, and Habanero, also NetEnt, of course. Yes, really diverse. They have a huge maximum bet limit, that's would be good for highrollers. No problem with withdrawal, 'cause I'm not a highroller))))

Their support isn't among the fastest, but I enjoyed communicating with them, so I can't name it as a disadvantage. No other cons that I can think of, honestly.

I like the welcome bonus, game selection, speed of cash outs and deposit methods are good just like every other direx NV casinos. Live chat seemed to work 90% of the time to.

I dislike every aspect of the VIP system once you pass level 10. The" individual approach to VIP players" does not exist. I'm level 19, I've wagered over $1,000,000 in real money bets. I am nothing but another fool in slotum management eyes. I've become to fed up with the poor customer service and insulting treatment I receive from the "VIP manager" I've actually requested to close my account a total of 3 times in the last day and I'm just being ignored now. Better places to spend your money folks, way better service elsewhere too!

I have been a great player, deposit a lot and most days it's always a few hundred.
I did a cashout for $4000 AUD on the 3rd of June. I provided all documents and it was approved. I am still waiting for the funds and keep getting told to wait longer.
I contacted my bank who said they do not accept transactions from these particular overseas accounts and to try different account.
Slotum has asked for bank statements which I provided and still get told to wait.

I have deposited thousands and enjoyed it, but I would not recommend this site and have asked for a full refund of my deposits.

Nice casino. Beautiful design. Good games. I played for 2 months. Support is fast and around the clock. Withdrawals are possible on cards or on payment systems. But...

The payout was 4000 USD. The fourth day of waiting went. No letters with requests or requirements come. Support refers to the heavy workload, turn and blah blah blah.
I wrote to support 7 times. The answer is one - expect it.
Until that moment, it was withdrawing without problems, including 4000 USD. It passed verification 3 times, all documents are confirmed!
For three years playing in different casinos, first time encountered such a long wait.
The main thing is not voiced by any reason!
Wrote a complaint.

This casino is great, played here quite a bit and its a very fair and reasonable site to play at. I have had many nice wins over the time, tons of games to choose from and the withdrawals are very fast. There was a KYC process, once done, no issues at all with withdrawals.

The casino is a really top notch casino, it should be voted in the top few best new casino's. Not sure that it presently is? If not this year, certainly next year they will be nominated by me!

The One of the things that this casino is great at is quick withdrawals. Has many game providers and has plenty of bonuses.
If you deposit hands 2 or 3 times, chat offers free moves.

Honestly there are few negative things I can point out, just that I can't play games from netent providers, play n go and nothing to complain about. Is a very good casino.

They offer some of my favorite slots but it’s not that impressive because those slot games are really popular. It’s expected that they have it. This casino also feature many game providers, so I have a lot of options to look over. Good that they have play for fun option too

I’m quite confused. They supposedly have a lot of game providers but when you check out their website, their game provider filter only have a handful! How am I supposed to find other games from other providers then? It’s not easy sorting through their hundreds of games and I don’t have the time and patience for it. Make your website more user friendly! -BS