SlotsMillion Casino

SlotsMillion Casino - Terminated withdrawal for breaching bonus terms, no further justification provided

€500

I was told to contact support in email that my withdrawal was denied. So I logged into the casino and my withdrawal was denied and no money was returned on my balance. I contacted the support and this was what I was told. I had not broken any bonus terms and it is insane to terminate my winnings with no reason. Cant trust this casino if they can do anything they want with no reason.

1494,8€ was removed from my account.

The discussion with support

Hi! 👋
How can we help you today?
Withdrawal
CS

Investigating! If you want to add something, send additional messages to this chat.

My withdrawal had been cancelled without saying any reason

Hi Joa! my name is Felix, please give me a moment to review your query.
Your withdrawal was denied and the balance was removed due to breach of our bonus terms.
How have i breached bonus terms?

Point 12.3.2. and
12.3.3. was breached.
If you have no more questions that I can assist you with, I will now terminate this Live Chat. Thank you for chatting with me and have a nice day. 👍

SlotsMillion Casino - Rejecting legitimate winnings due to 'non-recreational use of bonuses'

€1494.8

I played this casino slotsmillion with 100€ deposit and got 100% bonus. I lost my own money and played with the bonus money. I wager it all and won 1160,85€ and tried to withdraw that after I noticed its possible. It got rejected and I downloaded my documents to this casino. After that again my withdraw was cancelled and this time all my money was taken away. I asked about this in the chat and didn't get clear answer. I mistaken spoked that I didn't use any bonus money and won with my own money but after the chat I checked this and noticed I used the bonus and managed to wager it all. Didn't remember it anymore after the weekend. However I didn't get answer that what was wrong because I didn't play any forbidden games, I didn't use too high stake in the bet and wager it all 40x. They only said in the chat that I abused their bonus or their system has detected me abusing the bonus. What does that mean? Because as I see it I have done everything right based on their terms and conditions by wagering the bonus by 40x with the right games and with the right amount of stakes. Also I downloaded the documents they required. They didn't say anything about the wagering being too short or that the documents are bad. They didn't answer me nothing more that that their system detected bonus abuse. Can you please check this and at least tell me what I did wrong that I can't really see. I would really much like to get my 1160,86€ winnings.

SlotsMillion Casino - Withdrawal denied and account frozen for ''non-recreational use of bonuses''

€1160.86

Hey,

I played on SlotsMillion and was fortunate enough to make a withdrawal after playing with the given bonus money. However, they contacted me via email that they have to check a couple of things before letting it through.

After that they had denied the withdrawal and froze my account. Had to contact them myself to ask what seems to be the problem as they did not inform me after the first message in any way.

The answers I got were copies of paragraphs of their bonus terms. I wanted their clarification on which exact bonus terms did I break because in my opinion I didn't break any of their terms. (Please see the 2 last point under our bonus terms: 12.3.2, 12.3.3). I went through these couple of times and still could not figure out what seemed to be the issue.

Never got the answer for the clarification, and so the case remains unresolved.

The casino's customer service seems swift and kind in their responses, but lack the will to help in resolving this.

I hope you could assist me on this matter.

SlotsMillion Casino - Delay on Verification and Payout

I made a withdrawal of 8005 EUR on 14th and have a fully verified account (where i allready received payouts to). Now i won a bigger amount and delay all answers until 48h and asking for more proofs and account verification docs's, even for payment i made 1 year ago with my creditcard, now i used ecopayz since 6 months to deposit but they are still asking for methods which have not been used recently. All in all they try to pull more and more to delay more and more. Screenshots attached showing my deposits only ecopayzs and my pending withdraw. also attached account verification status "before" payout and verification status "after" payout where they pulled lots of documents which does not be necessary

Gelöst

8005

Beschwerde-Statistik

Gelöst 54

Durchschn. Betrag $ 1,892

Durchschn. Dauer 12 Tage

Durchschn. Antwortzeit 2 Tage

Teilen Sie Ihre Erfahrung mit diesem Casino

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Spielerbewertung

7.5/10 ● 136 Bewertungen

Top-Bewertungen unserer Spieler

Johnnygotthebone

10/10

543 mobile games

Support instant

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Withdrawal process easy

Game selection top!

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Excellent bonuses with best bonus terms of any casino online!

These people got it right.

Doesn't work with Puffin
No playtech Canada
Doesn't work well with Photon

Some times lagging on mobile.

Tony_L

10/10

SlotsMillion has arguably the best design of all online casinos I have visited, it's clean and so easy to navigate. The games collection is also comprehensive, with almost all well known suppliers and some impressive start-ups too. I was particularly interested in Pragmatic with some new slots like 7Monkeys and Hot Safari. I deposited 100 AUD and played with 200 AUD with welcome bonus, then tried out the new games to test their variances. It turned out that 7Monkeys and Hot Safari are medium-to-high variance, so I needed a good budget for at least 200 spins.

I deposited a further 900 AUD, which was a very rare event at a new casino. Normally I would deposit a small amount and withdraw a small amount first to test. However I read some favourable reviews about SlotsMillion at AG and other sites so I felt assured. After a couple of hours my balance went up to over 2000 AUD, thanks to some decent feature wins from 7Monkeys, Hot Safari and the Wild Chase from Quickspin. The free spin feature in 7Monkeys doesn't have high multiplier but you get 50 free spins with 3 scatters, I had 4 scatters which gave me 100 free spins.

Once my balance was over 2000 AUD, I made a deposit again of 20 AUD with Skrill and made a request for withdrawal of 1030 AUD back to Skrill. It's one of the best features at SlotsMillion, that they do not restrict withdrawal options like most other casinos, for example when you deposit $100 with credit card or e-wallet, you can only withdraw a max of $100 to the same card or e-wallet. Once I made a small deposit with Skrill just to make it an available option for withdrawal, SlotsMillion allowed me to withdrawal the whole balance to Skrill. Withdrawal time was also very quick, only 2 hours from approval. However, the initial process of verification was longer than most casinos due to more requirements, which I will write about in the "dislike" section below.

Another great feature of SlotsMillion is customer service, very responsive and highly helpful. I'll definitely be a regular patron at this site!

The initial process of account verification is more stringent than most other casinos, apart from the standard phone-ID-address proofs, I was also required to take a selfie of myself holding my photo ID and talked to a rep to prove that I'm a real person. It didn't bother me much at all however I'd like to mention it my review, in case someone else may have an issue with it since it could slow down the first withdrawal.

Hi Tony_L, first of all thank you very much for your feedback. It is very appreciated and it is great to read that you are having great experiences within our casino. To be honest with you regarding the account verification, you experienced the most stringent process we have on our casino at the moment. Therefore, I totally understand your point although this is not something systematic. The few occasions we ask for this fraud prevention verification is mostly when a new player use a Skrill account. I'd like to thank you for the review, that will surely help us improve the player experience inside SlotsMillion. If you have any questions or suggestions, feel free to share them with us at: [email protected]

SlotsMillion Casino vor 9 Jahren

Fiekie247

8/10

This is by far the 2nd best casino on my list. The variety of games they have – Betsoft, Netent, Quick Spin, Big Tim gaming, Elk Studios, Play n Go and many more. I have been playing at slots million for about 1 year now and enjoyed every moment of it. The bonus system is one of the best where your deposit is not tied to bonus funds and if you make winnings from your real cash you can withdraw anytime, this is something I like very much and any casino that offer this bonus already get 6 points from me.

I didn’t even bother to look for a no deposit bonus, I just made a deposit of 20euro straight away and took the 100% bonus and 100 free spins which was credited over a period of 5 days. Wagering was set at x35 bonus amount. After spinning the reels for an hour my balance was at 220 euros playing the James Dean slot. I like NextGen games, they have very good payouts.

I requested a withdrawal of 140 euros and continued to play with the remaining balance. I played on different slots and my balance went up and down and I eventually made the remaining 80 euros into another 180 euros and requested another withdrawal. 2 days later the money was in my account no questions ask nor verification necessary. This is one of the casinos where I will stay and continue to play until they do not exist.

Live support are available from 10am to 12pm depending on your time zone. They are friendly and ready to help where necessary. They normally give some free spins if you ask them nicely which has a wagering of x35 the winnings from free spins.

They do not offer a lot of bonuses and if they do offer its normally small values. The other issue is the website loads sometimes very slowly and lagging and use a lot of resources to load. Makes my adobe flash player and browser crash some times..

Hi Shafiek, thank you for your feedback. I'm glad you are having good experiences on our casino and I'm also very thankful that you share with us what you believe could be improved. Regarding the bonuses, we always try to be as fair as possible. The more active is a player on our casino, the more bonuses he will get. As for the slowness you have experienced, it's true that sometimes our casino can be long to load depending on your computer or mobile device and to be fully honest, the use of proxy makes it worse. The reason for that is because our website is all in one single page: home, filter, lobby, ... are all loaded when accessing the site. The main benefit is that once it is loaded, you can freely navigate through the site without any other loading time and simply enjoy the interface.

SlotsMillion Casino vor 9 Jahren

honestdude

5/10

Couldn't tell you. Although greatly recommended by so many reviews, I couldn't register for some reason. Tried to live chat but cannot cause only for registered members. :{
I'll keep trying.

Unable to get to second page of registration. Clicked on next and nothing happened.

Hi honestdude, I'm sorry to hear that you've been experiencing issues with the registration. Have you been in touch with our customer support via email? They would be more than happy to help you out if you send them an email to [email protected] Meanwhile, I would recommend that you turn off any VPN and also check if the issue persists on a different device (if you have one handy of course!). Let us know!

SlotsMillion Casino vor 9 Jahren

fb_10153855863810962

7/10

This casino really has a huge choice of slots and it is well designed. They have the RAMBO slot ;) I really love this one :) If you play without bonus, that's your place !

Chat service is not 24/7. Some bonuses winnings have a maximum cashout. IMO max cashouts are unfair after you met your wagering requirements. No table games.

Hi Eric! Thank you for your feedback, it's much appreciated. Actually there are no max cashouts on SlotsMillion, but we do have conversion limits on some bonuses. What conversion limit means is the maximum bonus amount that can be converted to real money by completing the wagering requirement. Once the bonus has been converted to real there are no limits or max cashouts, you can keep on playing with the real money as if it were your own deposit.

SlotsMillion Casino vor 10 Jahren

ozhsv

10/10

Wow, what a gem of a casino. Almost 1000 slots. Took the bonus and had a big win. Amazing and heaps of fun. Recommended....

Nothing. 10/10. Can't fault this casino. Only regret is I didn't find this site sooner.

Inaktiver Benutzer

vor 10 Jahren

10/10

In addition to the million dollar prize and the million-called casino, the diversity of the software is also great, but of course it's not millions. Slots Million from my point of view possesses probably the most different software among the world renowned online casinos. Now I'll try to list them: Net Entertainment, NextGen Gaming, Playtech, Quickfire, Quickspin, Rival Gaming, Gaming 1x2, Big Time Gaming, Thunderkick, Elk Studios, iSoftBet, Leander Games, Saucify, GamesOS and Genesis Gaming. If you is not enough, then you do not even need to register and just continue on.

Slots Million has a fairly well-designed site, which has just organized a section where you choose the game, if desired. Last time I checked, the Million Slots you could choose among as many as 925 slot machines. With other casino games, I think that number reaches a whopping 1,100 titles created just for you, and your unlimited entertainment. Frankly, all worthwhile is in the casino, and all that is available to play immediately without downloading the necessary software on your computer.

In the beginning I used a play for fun, but soon after learning about the possibilities of the casino I registered and started playing. After the deposit I first played on the Jack and the Beanstalk, and I'm doubled its deposit for one day, then I moved on Mega Moolah as it carries a huge jackpot. Unfortunately, this is my adventure because I finished the high stakes quickly lose all the money from the account. This casino has everything, a great number of games, the perfect customer support, a large number of payment options and most importantly a big heart that every day is given to loyal players.

slotking

10/10

This is one of the best out there. Design is amazing and have a large selection of games. They are also licensed in Curacao, Malta and UK, something that really brings peace of mind to players like me, who have had the unfortunate experience of playing at rogue casinos.

germanplayer

10/10

So, my review of "Slotsmillion"... I really dont understand why a Casino like this is not under the Top 5 here!!!!!!! This Casino isReal 10/10 Stars

- One of the best Bonus Rules in Online Casinos!!! So long if you're play with your own Real Money any winnings are yours!!!!.... No discussion, no hidden rules, exactly THAT!!

- Bonus Offers are always good, many Freespins (sometimes just for playing there) and with really fair Conditions (just 35 x the Bonus Amount, not your Deposit)

- Fast payments (between Business Hours in less than an Hour), Verifying only at Higher Winnings (more than 1000 €/$ direct or more than 2300 cumulated Withdraws).

- Games are great (more than 900 at the moment) and run without any Problem, RTP seems really good (just my own experience).

- Absolute professional and fast Live Support, no unnecessary Questions, you got a Problem and they solve it directly.

I would absolute recommend this Casino to everyone!! 10/10 in all Points of View

German Translation would be fine for the website, but nothing which is important to me :)

NextTimeWin