Royspins Casino

RoySpins Casino - Intentionally stalling of withdrawal

€91

I requested withdrawal 1 week ago. After few days I received email from security department that they need to run security check of betting. I havent used any bonuses. I am VIP client at royspins casino so I know how to play and know Terms and Conditions at royspins casino.

I would like that they remove block of my withdrawal and I want to withdraw 5000 eur.

This is how not to treat VIP clients or any other clients by stalling the withdrawals.

RoySpins Casino - Delayed withdrawal and poor customer service

€5000

Complaint:

I am submitting this complaint due to an unresolved issue with RoySpins Casino regarding three pending withdrawal requests made on:

• €100 on Friday, June 6, 2025

• €80 on Saturday, June 7, 2025

• €280 on Sunday, June 8, 2025

Despite the casino’s stated 3–5 business day withdrawal timeframe, none of the funds have arrived, and I have received inconsistent, generic responses when seeking updates.

Timeline of Events:

• June 6–8: I submitted 3 withdrawal requests.

• By June 13: No funds received. I contacted support.

• Support asked for a bank statement before initiating any investigation — but refused to confirm who would view or process the document, raising GDPR concerns.

• After questioning this, my VPN access was blocked, requiring me to switch to mobile data to reach support.

• I eventually provided a redacted PDF bank statement as requested.

• The casino then issued three reference numbers (RN…), stating I must now contact my bank myself, despite this being a breakdown on their end with their payment provider.

• AIB (my bank) confirmed there is no trace of these transactions and that the casino must investigate from their side.

• Since then, communication has been minimal. I’ve received vague statements like:

“The transaction is stuck on the provider’s banking system; the matter is under investigation. No timeframe can be provided.”

• I have repeatedly asked for escalation, an alternative withdrawal method, or a refund to my gaming balance, and have been denied all of these.

Concerns:

• No alternative withdrawal method is being offered despite the provider issue being on their end.

• The casino refuses to take ownership of resolving this in a timely manner.

• There is no clear escalation process, and emails go unanswered for days.

• I am now without access to my legitimate winnings, and have no timeline or resolution.

⸻

Requested Resolution:

• Immediate return of the €460 to my gaming balance OR successful payout via an alternative method.

• An apology for the inconvenience and lack of clear communication.

• Clarification of internal processes and escalation options for future users facing issues like this.

RoySpins Casino - Instead of winnings, I received a refund of my deposit to my account

€460

I won 16,000 euros and ordered withdrawals. One withdrawal of 2,000 euros was made and the rest was blocked.

I was asked for another verification, which I did.

After another verification, the payments were blocked again in order to consult with the game provider whether the winnings were fair.

I received information that everything was fine and I could pay the entire amount as an apology.

The withdrawals on the casino website were processed, and instead of winnings, I received a refund of my deposit to my account. I only got the last 3 deposits.

RoySpins Casino - No payment on the account

€16000

Royspin casino cheated me of 300eu. I made a withdrawal of 150 eu to my Mifinity account and 150 eu to my Skrill account. The payments are listed as a success and there has been no money in the account for 5 days. No help from the casino. Doesn't reply to emails.

I understand that you may have problems. but these are 2 different payment methods and neither of them received the money

€300

Beschwerde-Statistik

Gelöst 5

Durchschn. Betrag $ 4,834

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

9.2/10 ● 50 Bewertungen

Top-Bewertungen unserer Spieler

Schmidt441

10/10

For the most part, it is the same casino as thousands of others on this site, the only thing that makes it stand out from them all is the 24/7 support you can see that there sit real people and not a bot that answers everything.

Good afternoon Schmidt441! Thank you for not passing by! Our dedicated support knights are truly on duty 24/7, always ready to find a solution for any issue you bring to us. We wish you big wins! Best regards, RoySpins Team

Royspins Casino vor 1 Jahr

OMalleyMUR

10/10

I'm not used to writing reviews, but I'll leave it here. Good casino, with excellent support. The loyalty system works as written, once a week you can - the main thing is not to miss the moment when it will be credited!

Hello OMalleyMUR! our kind words and 10-star review mean a lot to us - thank you! The support team is thrilled to hear that you enjoyed your experience with them. Your feedback inspires them to improve and strive for excellence every day. We're thrilled to hear that you love our bonuses. King Roy has plenty to go around, so everyone will benefit. Best regards, RoySpins Team

Royspins Casino vor 1 Jahr

WojCChowska

9/10

The live dealer games provide an immersive experience, nice to see someone real sitting in the opposite part of the monitor. It's as close to a real casino as you can get online.

Good day WojCChowska! Thank you for the high rating! Absolutely, the lively atmosphere enhances the excitement of the game and will bring even more sweetness to your winnings. Additionally, the friendly dealers are always available for a great conversation, enhancing your experience even more. Best regards, RoySpins Team

Royspins Casino vor 1 Jahr

MarieRox78

9/10

Great casino and super user-friendly. They gave me a pretty warm welcome, live chat is friendly and withdrawals are processed fairly quick, no complaints.

Hello MarieRox78! Your positive feedback means a lot to us! We're delighted to have you with us and will work hard to ensure you enjoy top-notch service and fast payouts. King Roy and our Knights of Support send you a heartfelt thank you! Best regards, RoySpins Team

Royspins Casino vor 1 Jahr

Kiingas

1/10

Fast withdrawals. Normally it's in maximum of 10 minutes through the wallet. If you want to cashout more than 1000€ always ask for extra proof of wallets again and again and always same problems.

Lying about loyalty program. You can lose each day by day thousands of euros. Always say sorry there is bonus for your account or cashback is not possible to your account. Big scam site. Doesn't matter for how long you are a member. If you want to talk with manager never ever possible. Always busy and later they say oh sorry manager today not available. Guys dont play on this site if you want good experience choose better Tsars casino site.

Greetings Kiingas! Thank you for taking the time to review. We are always happy to hear that you received your withdrawal quickly. Verification is a standard process, primarily for your safety! And now about the loyalty system - Cashback is automatically credited every Thursday from 1:00-16:00 UTC+0, you should also remember that cashback is calculated based on the overall difference between losing and winning bets, deducting any already credited cashback. We wish you success and look forward to your return! Best regards, RoySpins Team

Royspins Casino vor 1 Jahr

Monika8787

10/10

Great casino. Very quick payouts. Lots of games for great fun, everyone will find something for themselves. Chat service is always nice and competent, always solves everything and solves every problem efficiently. I recommend it to everyone There are cheat sheets and quick games, and you can choose the game according to the manufacturer. Well, it's perfect. I recommend thinking about it and see for yourself.my win was in less than 3 minutes. Great plenty of payment methods, everyone will find something for themselves, from card payments to cryptocurrency payments

lack of chat support in many languages, so it's not a problem because there is a translator. Despite this, I recommend Kasymo to everyone...I don't remember any more sins in the casino. It's hard to find anything bad... I'm sure someone will look for inconvenience, but I don't

Hello Monika8787! We are delighted to hear that you not only had a stroke of luck but also quickly withdrew your winnings! We are also grateful that you did not ignore our support team, which works every day for your benefit. We thank you for the recommendation and wish you more big wins! Warm regards, RoySpins Team

Royspins Casino vor 1 Jahr

Matteo12

7/10

I paid attention to the speed of payment of my funds, which was very fast. Quick payouts are important for me not to lose extra money and to keep my peace of mind and thus not to do stupid things with my money

Good day Matteo12 Thank you for your review! It means a lot to us. We can proudly claim that our withdrawals are the fastest in the industry! This claim is backed by our live payout queue, where you can observe that the average payout processing time consistently remains below 10 minutes. Quick and hassle-free withdrawals stand as a foundational value for ensuring customer satisfaction. We're thrilled you're part of our Kingdom and share in this delight! Stay tuned; even more royal treatment lies ahead! Warm regards, RoySpins Team

Royspins Casino vor 2 Jahren

warrenwarrior214

7/10

Royspins has a good selection of games and providers. You can keep winning some massive rewards here and use the high withdrawal limits provided. Remember. cryptocurrencies can be used here which means instant transactions are present here.

On the negative side, Royspins Casino does not have a live chat that is available for many languages. There are also limits on the responsible gambling options which can lead to issues with addictive gamblers. It's still young so I'm lenient here.

Greetings warrenwarrior214, Your positive feedback has made our day; thank you! Our diverse game selection and top-notch providers guarantee an exciting gaming experience with huge rewards! We also understand the importance of swift and convenient withdrawals, so we offer high withdrawal limits and support cryptocurrency transactions for instant transfers. Our live chat and website translation already cater to various languages, but we're working on expanding our multilingual support further! Additionally, we take responsible gambling seriously and continuously strive to enhance our limitations to ensure a safe and enjoyable environment for all our players. As you mentioned, RoySpins is still in its early stages, and we value your leniency during this phase. Your feedback inspires us to grow and improve, and we are dedicated to providing an even better experience in the future. Warm regards, RoySpins Team

Royspins Casino vor 2 Jahren

Kiingas

1/10

Fast withdrawals, the site is simple as support team, fast depositing money and loosing :D. No new games, small provider selection.

You can deposit as much as you want and all time will be totally loss, doesn't matter of which game provider in there are you playing, also small selection of games. Customer support team doesn't care about clients, their English broken as mine. no bonuses or casback. Saying the cashback 25% but it will be like 7%. Don't waste your time and money over there just play in another casino site guys.

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