N1Bet Casino

Delayed withdrawal without justifiable reason

$1332.14

Dear AskGamblers Team,
I am submitting a complaint regarding delayed withdrawals at N1bet.
Clause 11.7 of the casino’s Terms and Conditions states:
“The withdrawal request are processed from 0 to 24 hours depending on the chosen payment method, but, please, keep in mind that some web wallets take up to 1 day to process the withdrawal request.”
The current withdrawal requests are as follows: €500 requested on 1 February at 22:56, €300 requested on 1 February at 23:00, and €350.25 requested on 2 February at 01:26. All three withdrawals remain in pending status well beyond the 24-hour timeframe set out in Clause 11.7.
When I contacted live chat to ask why Clause 11.7 was not being applied, I received multiple, contradictory explanations. Agent Aphrodite initially stated the delay was due to “traffic on the website.” She then changed the explanation to “added verification.” She then changed it again, stating I was “verified on the website but not verified on the system,” a distinction not defined anywhere in the Terms and Conditions. These explanations are mutually inconsistent and none are supported by the published Terms.
In a subsequent live chat with agent Massimo, I was repeatedly told that withdrawals may take up to 72 hours, despite my pointing out that Clause 11.7 specifies a 0–24 hour processing period. When I explained that the only clause referencing a 72-hour period applies only when a player needs to be verified first, and that I am already verified (and withdrew successfully just a few days ago), the agent did not contradict or challenge this interpretation. Instead, he continued to repeat the “72 hours” claim without providing contractual justification.
I then directly asked the agent to identify the authority in the Terms and Conditions on which he was relying to state that 72 hours applied to my withdrawals. This question was not answered. As can be seen in the attached PDF transcript, the agent avoided the question entirely and merely repeated that withdrawals take 72 hours, despite acknowledging that my documents were in order and that no verification was pending. Agent Massimo went further and stated that “no remedial action is available under these circumstances,” demonstrating a concerning disregard for the casino’s own stated timelines and for the customer’s contractual rights.
As stated earlier, I am already fully verified and have withdrawn successfully from this casino in the very recent past, including a cryptocurrency withdrawal to the same address on 30 January. No clause in this casino's Terms mentions "added verification" or "further verification" or anything similar. The terms are clear: there is one clause, Clause 11.7, which mentions 24 hours for processing, and another clause that explicitly mentions 72 hours only in the context of verification. That clause clearly applies to a withdrawal request made prior to verification, not to post-verification withdrawals such as mine. Notably, when this distinction was raised with agent Massimo, it was never disputed, corrected, or rebutted.
In conclusion, the casino’s agents have provided shifting and contradictory explanations for the delay, repeatedly relied on a 72-hour timeframe without contractual authority, avoided answering a direct question about the basis for that timeframe, and confirmed that no verification issue exists while stating that no remedial action is available. Taken together, this strongly suggests that the delay is a tactical or operational delay, rather than one permitted under the Terms and Conditions.
I respectfully request AskGamblers’ assistance in requiring the casino to either process my withdrawals immediately in accordance with Clause 11.7, or clearly demonstrate, with evidence, a contractual basis for withholding verified withdrawals beyond the stated 24-hour timeframe. The total amount currently withheld is €1,150.25.
I have attached a PDF of my chat with Massimo, as well as documentation of the pending withdrawals and proof that I am verified.

Account disabled after 3600 TRX withdrawal request

€1150

Dear AskGamblers Team,

I am requesting your assistance regarding a serious issue with N1Bet Casino. My account was closed without any prior notice, explanation, or communication from the casino. At the moment of closure, the account held 3600 TRX, which I can no longer access.

The casino has not provided any reason for blocking my account. Since the closure, they have completely ignored all my attempts to contact them — I have sent multiple emails and tried reaching out through different channels, but I have not received any response whatsoever.

I believe this behavior is highly unprofessional and unfair. I kindly ask AskGamblers to intervene and help me recover my funds or at least obtain an explanation from N1Bet regarding the reason for closing my account.

Thank you in advance for your assistance.

Best regards,

P.S. I have also attached emails I sent to the N1Bet casino, which remained unanswered.

Delayed my 7500 TRX withdrawal beyond 24h timeframe

TRX3600

Dear AskGamblers Complaint Team,

I am submitting this complaint regarding N1Bet Casino, which has failed to process my 7500 TRX withdrawal request submitted on October 14th, 2025.

According to the casino’s terms and conditions, withdrawals should be processed within 24 hours, provided the account is fully verified, which, in my case, it is. Despite this, more than 48 hours have passed, and I have yet to receive my funds.

I have contacted customer support multiple times, but they have not provided a clear explanation for the delay, nor have they given me a specific timeframe for when the withdrawal will be processed.

I believe this is a clear breach of their stated withdrawal policy, and it raises concerns about the reliability of the operator.

Please assist me in resolving this issue and help ensure that N1Bet honors its commitments to its players. I am willing to provide any necessary account details privately if needed.

Sincerely,

Pending 1200 More then 80 hours

$2424

I’m writing to formally raise a complaint regarding a delayed withdrawal of €1,200 from N1Bet.

I’ve been a regular player on their platform and have successfully withdrawn funds multiple times in the past — usually within hours. However, this time, despite my account being verified and no additional documents requested, my withdrawal has been pending for several days.

The casino clearly states that withdrawals are processed within a maximum of 72 hours. I’ve now exceeded that timeframe, and despite repeated contact with support (Henry, Tiffany, Romeo), I’ve received only generic, copy-paste responses and vague promises that the issue has been “escalated to the VIP team” or “financial department.”

I’ve asked for clarity on what has changed in their procedures, and whether there are any consequences for not respecting their own stated withdrawal terms. I’ve also requested a meaningful compensation for the delay — not symbolic free spins, but a modest cash bonus with reasonable wagering, which was refused.

At this point, I feel misled and ignored. I’ve remained polite and patient throughout, but the lack of transparency and resolution is unacceptable.

I kindly ask AskGamblers to assist in resolving this issue and ensuring that N1Bet honors its withdrawal commitments.

Requested Resolution:
- Immediate release of my €1,200 withdrawal
- Explanation for the delay
- Fair compensation for the inconvenience

Thank you for your support,
Matej

Delaying Payment without any reasoning

€1200

have made several withdrawal requests with N1 Bet Casino, all of which were smooth transactions withing the 0-24 hour timeline they advertise, usually even quicker.

This time I made a withdrawal request for $1089 and it was promptly reviewed in 4 hours and 52 minutes to be exact, but this time it was rejected and they requested information on my crypto wallet, which I had already verified in March when I made a crypto withdrawal but this was fine and I provided the documents they requested and requested my withdrawal again. I have confirmed on multiple chats that the verification is complete and im just in the queue to have my withdrawal processed.

Days pass and I follow up with support and receive the same excuses, the queue is long or just wait a bit longer we cannot give you a time. I feel its clear this is a purposeful delay as every single withdrawal I have ever made was processed in just a few hours and the initial request for this specific withdrawal was reviewed in under 5 hours and now that I verified it takes them days to process? Something is off and I cannot get a clear answer from them. Coincidentally this happens to be my biggest withdrawal request from N1 Bet Casino which was won on the slots and there was no bonus attached so it should be as straight forward as every other withdrawal I have made.

N1 Bet Casino has always been a good platform with fast withdrawals but this time not so much. I hope to get this resolved and continue to enjoy the experience I have had until this point.

Issues withdrawing my balance

Dear Askgamblers! I have difficulty withdrawing my balance at N1Bet Casino.

On December 26, I successfully completed the account verification process.

In addition, on December 24, I received an e-mail from the casino congratulating me on winning the XMAS Race tournament. Unfortunately, the e-mail did not specify the exact amount of my winnings. Based on my calculations, I believe that the winning amount was 5,000 euros.

On December 27, the casino requested information about my crypto wallet to transfer funds. On December 30, I provided the necessary details of my crypto wallet.

Unfortunately, my messages regarding the timing of the payout and the amount of winnings remained unanswered by the casino.

In accordance with clause 11.3 of the Casino's Terms and Conditions, withdrawal requests are processed from 0 to 24 hours, depending on the selected payment method. But as of January 08, the funds have not been credited to my crypto wallet.

I earnestly ask for your help in resolving this issue promptly.
Thank you in advance for your attention.

P.S. The correspondence with the casino is attached to this complaint

Deposited funds not credited

€5000

Since 31/12/24 have had no resolve just mucked around constantly and no 24 hour service as they state.

I want it resolved every time I try to use chat to get ahold of them they send a message saying try later every time I receive an email they ask for screenshot which I have provided multiple times now.

$50

Beschwerde-Statistik

Gelöst 8

Durchschn. Betrag $ 1,414

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

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