Mostbet Casino

Hello,

I am submitting a formal complaint regarding Mostbet.

I have been trying to complete verification and withdraw my funds, but Mostbet has been ignoring my requests for an unreasonably long time.

Timeline:

– 19 December: First email sent to [email protected] with passport documents

– 25 December: Second request sent (no response)

– 4 January: Documents sent again with full details

– 12 January: Documents sent in Russian and English

– 13 January: Additional documents sent via Telegram support

– 15 January: First complaint submitted

– 17 January: Second complaint submitted

– 18 January: FINAL NOTICE sent

– 21 January and later: Multiple follow-ups sent

Despite all this:

– Verification has not been completed

– Withdrawals remain blocked

– No clear explanation or timeframe has been provided

The only response I received recently states that “my account is active”, which does not resolve the issue and ignores the verification and withdrawal problem.

All supporting evidence (screenshots, emails, messages) is uploaded here:

< external link removed >

I kindly request assistance in resolving this matter and obtaining a clear answer from Mostbet regarding:

1) Verification status

2) Reason for withdrawal restriction

3) Estimated resolution time

Thank you for your help.

Best regards.

< personal information removed >

I have made two deposits using cryptocurrencies (Bitcoin and TON) to my Mostbet account (ID: < sent to the casino >). Both transactions are confirmed and successful on the blockchain, but after more than 33 hours, the funds have not been credited to my balance, and they do not even appear in my transaction history.

BTC Deposit: 0.00010334 BTC (approx $9.92). Date: Jan 15, 2026.

TON Deposit: 6.79 TON (approx $11.51). Date: Jan 16, 2026.

I have contacted support multiple times via email and live chat, but they only provide generic responses without solving the issue. I am providing screenshots of both successful transactions from my wallet.

Dear Sir

It is been now more than week as my deposit was made to most bet casino on 08th of Jan of INR 2499.88 still amount not credited to my casino account. Customer care just saying under process since day one. I am fed up now please take the matter and resolve. Screenshot of payment attached along with most bet customer care chat also

I'm a new player in mostbet and my mostbet player id is 266242710 and I made deposit of 1999.47 for 2000 which they provided qr for deposit and I paid it and till now it's in pending no amount is credited into my account and online agents are useless.

I contacted 20+ agents and they are useless and no body helped me and again today I have deposited 380 and that too pending..

Help me please askgamblers sir madam they trying to cheat me.

I am submitting this complaint against Mostbet Casino regarding an unresolved withdrawal issue.

I requested a withdrawal from my Mostbet account. The withdrawal status was later marked as “Completed / Paid” in my account history. However, the funds were never credited to my wallet/bank account, despite the status showing that payment was successful.

I have contacted Mostbet support multiple times via live chat and email. Unfortunately:

The live chat was closed without resolving the issue.

Emails were ignored or received generic responses.

No valid proof of payment (such as a transaction reference from the payment provider) was provided.

This situation is unacceptable. If a withdrawal is marked as completed, the funds must be received.

I strongly believe this is a payment failure or internal issue on Mostbet’s side.

Key details:

Casino: Mostbet

Issue: Withdrawal completed but not received

Status shown: Completed / Paid

Communication with support: No resolution / chat closed

Funds source: Real balance (not bonus-related)

I am requesting:

1. Immediate payment of the full withdrawal amount OR

2. Official proof of payment from the payment provider showing where the money was sent.

I am providing screenshots and all required evidence.

I respectfully ask the mediator to assist in resolving this case.