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Mostbet Casino

Unsere Bewertung CasinoRank
5.4/10
CasinoRank
Spielerbewertung 596 Bewertungen
Beschwerdebeantwortung 114 Beschwerden
0 Stunden durchschn. 114 Beschwerden

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Mostbet Casino Details

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  • Allgemein
  • Zahlungen
  • Spiele
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  • Kundensupport
Webseite
https://mostbet.com
Gründungsjahr
2009
Lizenzen
Curacao
Unternehmen
Partnerprogramm
Sprachen
Arabisch, Deutsch, Englisch, Finnisch, Französisch, Hindi, Norwegisch, Polnisch, Portugiesisch, Rumänisch, Russisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch, Vietnamesisch, Weißrussisch
Typ
Instant Play, Mobile, Sport, Live Casino, Krypto Casino, Download

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Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Mostbet Casino hinterlassen haben.

Alle Beschwerden anzeigen
Mostbet Casino - Account Frozen no videocall and verification made
Dear Askgamblers Team,

I am writing to request your assistance regarding my account at Mostbet (Account ID: 231670110). My account was frozen without prior notice on November 27, 2025, and despite following all instructions, providing all required verification documents, and agreeing to a video call, there has been no progress for more than three weeks.

Background

On November 27, I received an email informing me that my account had been “temporarily suspended for security reasons.” I was instructed to follow verification steps sent by email and via a link on their website. When I log into my account, it still displays the following message:

“Your account has been temporarily frozen for security purposes. Please contact the Support Service via any convenient method…”

Documentation Provided

Following their instructions, I submitted the following:

• Full identification documents: passport + driver’s license
• Selfie with my ID
• Screenshot of the card used for the deposit (the card has no printed numbers, as purchases are made using a digital card)
• Selfie holding the card
• Screenshot of a recent transaction from my bank’s app
• Link to my Telegram account

All of this was sent to their mal (id mostbet)
on November 27.

On December 3, I received an email stating:
“If you topped up your account through an agent, virtual wallet, or card, you must provide a screenshot of your details and a transaction receipt confirming the top-up of your gaming account.”

I then sent a screenshot of my most recent deposit showing the date and time, as well as the BANXICO(Mexico official tracking system) tracking key confirming the transaction.

Scheduled Video Call That Never Took Place

I never received the link or invitation to join the video call, and they have not contacted me again regarding this matter.

Since Then

• I contacted them again via Telegram, politely requesting a status update.
• They replied: “Please wait for notification of the decision by email.”

More than two weeks have passed since that last message. I have not been asked to provide anything further, and I have fully cooperated.

Request

I have complied with all the requirements requested by Mostbet. I am only requesting:

• That my account be reviewed fairly
• That I receive a clear update on the status of my case

I kindly ask the Askgamblers team to assist in getting this issue properly reviewed. I am willing to provide any additional evidence if needed (documents, screenshots, email history, etc., although I have not been able to attach them here).

Thank you very much for your time and support.

Sincerely,

Account ID: sent to the casino
staus Gelöst
Mostbet Casino - 2400 INR Payment not credited

Hi,

I am writing to bring to your immediate attention an issue regarding a payment I made around 10 days ago. The amount was successfully debited from my bank account at the time of the transaction, but it has still not been credited to my account. This delay has caused inconvenience, and I request your urgent assistance in resolving it.

To explain the issue clearly:

On the day of the transaction, I completed the payment through my bank, and the amount was deducted instantly, as confirmed in my bank statement. However, despite the payment being processed on my bank’s side, the balance in my account has not been updated. It has now been approximately 10 days, which is far beyond the usual processing time for such transactions.

I kindly request you to verify this payment from your end and update my account balance accordingly. If the payment has not been received due to a technical issue, please guide me on the required steps so that the matter can be resolved at the earliest. I am also ready to provide any necessary proof, such as a screenshot or PDF of my bank transaction statement to support the verification process.

I hope you will look into this matter urgently, as I have been waiting for the credit for several days. Kindly update me with the status of my payment and inform me of any further information you may need from my side.

Thank you for your cooperation.

I look forward to your prompt response and resolution.

staus Gelöst
₹2400

Beschwerde-Statistik

Gelöst 97
Durchschn. Betrag $ 2,019
Durchschn. Dauer 0 Stunden
Durchschn. Antwortzeit 0 Stunden

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