Lucky Circus Casino

Sehr geehrte Damen und Herren, bitte um eine Hilfe, meine Geld zurück zu kriegen. Es geht um eine fehlgeschlagen Einzahlung seit 10.11.2024 Casino will nicht mir meine Geld gutschreiben( obwohl von meine Bankkonto am 11.11 abgebucht wars). Alle Auszüge habe ich vorgelegt, und seit mehr als 10 Tage warte auf meine Geld. Bitte um eine Kontaktaufnahme mit casino Support und Aufklärung meine Probleme.

Vielen Dank in Voraus.

Herr Andrej

On Dec 4th I received a phone call of a bonus offered to me, and then i was emailed that bonus which was 150% up to $250 and a max payout of $1500. I deposited $100 and played and did the wagering requirements and came out with $700.

I tried withdrawing on 4th Dec at 8:12 to which it was rejected due to needing to upload some documents. I tried withdrawing again after uploading the relevant documents at 19:12 and was rejected once more. I then decided to play out with the money that was back into my account and lost the $700.

4th Dec 21:38 I deposited another $100 with no bonus attached just a deposit and played over a span of six days with this deposit and had won an accumulated amount of $18000 playing casino live and online slots.

I was already having issues with withdrawing and uploading documents as they were asking me for same documents I had already uploaded. This was extremely hard and annoying process. I tried withdrawing $4000 on 12th Dec as this was the max amount it was letting me withdraw to but this was declined due to again wanting more documents. I tried again on the 4th and it was rejected and all money was removed from my account except $2011.35

I then received an email which stated that the money in my account was won on a bonus deposit and was now void as the max payout was $1500 but as a goodwill gesture I will receive $2011.35. This is not true, I won this accumulated amount on my second deposit which has no bonus attached.

I have tried resolving this with the casino but they are now not responding to my emails. I have read terms and conditions and it says all bonuses are automatically cancelled reaching a certain amount and this term only applies to the balance tied to a bonus and not to funds on the players balance gained from other deposits.

They are stating that somehow my first deposit and second deposit have got mixed up and now I don't get my winnings from my second deposit. I asked to see my gameplay as you can only see the last 50 on this website to which they responded this information will take 1-2 months but are telling me they have already reviewed this but cannot show me any of this information?? This is a lot of money to miss out on and I feel as though I am being shafted and scammed and am now just being ignored.

I can upload any screenshots from this website or messages with this company if needed

Thank you please help.

After successfully wagering the first the first deposit bonus I managed to have a balance of almost 8000€. A few days later the Casino decided to delete 3000€ with the explaination that the max win of my bonus was 5000€. However, the bonus rules of my bonus clearly stated that possible winnings are unlimited. I attached a Screenshot as proof. I expect the Casino to act according their T&C and pay me fully.

Here is the translation:

Luckycircus support (September 30):

Hello A,

We hope you're well.

The first deposit bonus you're using is subject to a maximum withdrawal limit of €5,000. Winnings exceeding this amount are non-refundable and have been voided. Your eligible winnings are available for withdrawal.

If you have any questions, please contact us.

LuckyCircus Support

Me October 1st:

Dear Lucky Circus Support,

That's incorrect. Under the bonus rules for the first deposit bonus, point 8 clearly states that the maximum winnings are unlimited. I'm attaching a screenshot.

I ask you to credit my legitimate winnings immediately.