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Jackpot City Casino

Spielerbewertung 104 Bewertungen
Beschwerdebeantwortung 79 Beschwerden
5 Tage durchschn. 79 Beschwerden
Was uns gefällt
  • Microgaming Spielautomaten
  • Von eCOGRA geprüft
  • Mobile Spiele erhältlich
  • Glücksspiellizenz aus dem EU-Land Malta
Was uns nicht gefällt
  • Keine Unterstützung per Telefon
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Jackpot City Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.jackpotcitycasino.com/deutschland/
Gründungsjahr
1998
Lizenzen
Malta Gaming Authority (MGA), Schwedische Glücksspielkommission Spelinspektionen (SGA), Kahnawake Gaming Commission
Partnerprogramm
Sprachen
Arabisch, Bulgarisch, Deutsch, Englisch, Finnisch, Griechisch, Isländisch, Italienisch, Japanisch, Koreanisch, Kroatisch, Lettisch, Litauisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Serbisch, Tschechisch, Türkisch
Typ
Instant Play, Mobile

Jackpot City ist ein lizenziertes Online Casino, welches den Spielern weltweit seit 1998 den Glamour von Las Vegas nach Hause bringt. Es verfügt über modernste Online Spielautomaten vom premium Software-Hersteller Microgaming. Die mobile Website ist in mehreren Sprachen verfügbar, wie z. B. Englisch, Deutsch und Finnisch. Jackpot City ist von der maltesischen Glücksspielbehörde (Malta Gaming Authority) lizenziert und reguliert, somit zählt es zu den seriösen und sicheren Anbietern in der iGaming-Branche.

Nicht zugelassene Länder

Nicht alle Spieler können bei Jackpot City ein Konto eröffnen, Finanztransaktionen abwickeln und mit Echtgeld spielen. Die Liste der nicht zugelassenen Territorien umfasst Australien, Österreich, Belgien, China, Tschechien, Dänemark, Frankreich, Italien, Portugal, Rumänien, Schweden, Schweiz, USA und Großbritannien. Im Drop-down-Menü ist die vollständige Liste der eingeschränkten Länder zu finden. 

Die Online Spielhalle behält sich das Recht vor, die Liste der Länder von Zeit zu Zeit nach eigenem Ermessen zu ändern.

Online Spielautomaten

Slot-Enthusiasten stehen bei Jackpot City über 300 Video-Slots von Microgaming zur Verfügung. Zu den beliebtesten Spielautomaten gehören folgende Titel: Ancient Fortunes: Zeus, Agent Jane Blonde Returns, Book of Oz und Jungle Jim El Dorado. Dutzende von anderen Video-Spielautomaten sind ebenfalls im Angebot.

Mobile Spiele

Spielspaß wann und wo es Ihnen passt: Mitglieder von Jackpot City können jederzeit auf viele ihrer Lieblings-Slots auch unterwegs zugreifen. Die benutzerfreundliche Website ist kompatibel mit allen mobilen Geräten, wie Smartphone, Handy oder Tablet.

Kundenservice & Support

Kundenzufriedenheit auf höchstem Niveau: Ein kompetentes und erfahrenes Support-Team steht den Kunden 24 Stunden am Tag zur Verfügung. Spieler können sich jederzeit über das Online-Kontaktformular und E-Mail mit dem deutschsprachigen Kundendienst in Verbindung setzen.

Sicherheit und Fairness

Jackpot City verwendet die neueste SSL-Verschlüsselung, um geschützten Datentransfer sicherzustellen. Sensible Daten wie Kreditkartennummer und persönliche Informationen werden sicher über das Internet übertragen. Jackpot City ist mit dem eCOGRA-Gütesiegel versehen, somit wird fairer Spielablauf garantiert. 

Online Casino Test: Jackpot City

Die große und vielseitige Auswahl an Online Spielautomaten sorgt für exzellente Unterhaltung, und das seit 1998. In unserem Test schneidet Jackpot City gut ab, da es einen guten Ruf in der iGaming-Branche hat. Guter Service, großes Angebot, sichere und schnelle Auszahlungen und die MGA-Lizenz geben im Jackpot City den Ton an.

StallCation

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Jackpot City Casino hinterlassen haben.

Alle Beschwerden anzeigen
Jackpot City Casino - Software miscalculation of winnings and abrupt end to bonus games

While playing slots(Big Bass Hold & Spinner) at Jackpot City casino online on May 12th at 19:38 and I hit 3 scatters and the bonus games commenced. I had collected 2 fisherman already towards the 2X's bonus, and on this spin I hit a 3rd fisherman and the prize total was $20,700.00 as seen in the figure under the fisherman and is the correct total of all fish collected. But then something happened. The Bonus games stopped, and the screen said Free spins completed and the value it showed being won for free spins was wrong. It wasn't even as much as what was being displayed on this one spin.

I sent a message to Jackpot City Casino, with no reply.

I have a picture I took of the screen immediately after the Glitch happened.

In the image, you can clearly see that the amount I won at the bottom is different from the amount rewarded under the fisherman, to the tune of $72.00, just in this image.

The other factor in the glitch was that this was only one spin, the 3rd or 4th free spin of 10, and the bonus spins abruptly ended when this happened. I still had numerous spins left and I already had 2 fisherman in place, as well as the winning the 2 fisherman had collected on the previous spins, and those 2 fisherman were in place towards additional spins at 2X’s. The free spins were not completed, and any winnings I had from previous fisherman already appearing in the previous spins were not added.

I have contacted them 3 times since,a nd they have not replied once, other than the automatic reply when an email is sent to '[email protected]'

I have looked everywhere for somewhere else to lodge a complaint and get the correct compensation and Bonus Games corrected and replayed.

In the screenshot image of the glitch/miscalculation,it clearly shows the time, Game, Winnings under the fisherman of $20,700.00, win at the bottom showing a different number of $19,998.00 that should also include winning from the previous fisherman on the previous spins, and it clearly says Free Spins completed. So the total winning is wrong alone, just based on this one spin.

There was a visible glitch on the screen when it jumped to "Free Spins Completed", as I still had as many as 6 spins left..

staus Ungelöst
$20700
Jackpot City Casino - Withdrawal of 26927EUR marked as processed but funds never received
I won €26,927 on April 22, 2025, and submitted my verification documents (passport and bank statement) on April 25 and they were verified. I was later asked to complete verification again (see screenshot). I tried to upload the requested documents again but it was saying they werent required (see screenshot).

During the week of May 12, my withdrawal appeared in my account history as "processed," and my account balance showed €0.

However, I never received any money in my Skrill account (screenshot can be provided upon request).

After that, the transaction history section on my Jackpot City account stopped loading (screenshot attached).

I also attempted to contact Jackpot City via email on May 7, 8, and 9, and again later — with no responses. Screenshots of these emails are included.

Additionally, the live chat feature now returns an error message and cannot be accessed (screenshot attached).

I did receive an update on April 23 stating Jackpot City had changed ownership and was now operated by Baytree Interactive Limited under a Kahnawake license. I mention this only as a possible contributing factor to system issues, not as a direct accusation (screenshot of their email attached).

I am simply asking that Jackpot City clarify the status of my processed withdrawal and ensure the funds are correctly transferred to my Skrill account.

All relevant documentation and screenshots are attached to this complaint for your review. If you require any further proof/screenshots, these can be supplied upon request.

I tried to upload the supporting documents but it won't allow me to. Can you give me an email address to send all of my supporting documents to?
staus Ungelöst
€26927

Beschwerde-Statistik

Gelöst 15
Durchschn. Betrag $ 6,553
Durchschn. Dauer 7 Tage
Durchschn. Antwortzeit 5 Tage

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Spielerbewertung
5.1/10 104 Bewertungen

Top-Bewertungen unserer Spieler

Belle Rock Entertainment is known for their excellent customer service and Jackpot City Casino is no exception. That was the first reason I decided to sign up with Jackpot City Casino. The other reason is that I think that Belle Rock Entertainment group casinos have very high percentage of payouts when playing slot games. And the third reason is that I won decent amount of money at their sister casino and I wanted to try here as well. Like in all microgaming casino Jackpot City casino also has huge variety of slot games the only trick is to find one that pays.

As I wrote in my earlier review of one of the casino from Belle Rock Entertainment group I don't like their bonus policy and I did not wanted to risk and take deposit bonus and stuck later with some too big wagering requirements or some silly bonus rules.

My choice was to deposit thirty euros and try to make the best of it. My deposit with skrill was accepted and all I had to do is choose the slot game where I will do my betting. After a while of thinking I decided to go with Thunder struck 2 slot game. I was betting low bets hoping to win some and then raise my bet but that unfortunately did not happen. I could not won anything on this slot but did not wanted to quit it because I hoped it will come around. After few smaller wins I raised my bet but that only got me to zero faster and I lost it all on this dam slot. It really made me angry I was thinking of depositing more and continuing to play it until it pays but after my head cooled off I realized that was a bad idea. Never deposit when you are angry people that will only make you bust out more, it is much better to sleep it off. Other than me losing my deposit money casino itself was decent regarding other stuff. I must say support is excellent and other things are pretty much same as in all microgaming casinos.

My grade will be 9/10 because of the great support.

One of the reasons to play at Jackpot Casino is that they are a UK based casino. This is not to look down upon other casinos, but if you want better customer service then it is worth checking them out rather than being stuck talking to someone who cannot get you what you want (to be polite). Jackpot city is a Microgaming platform, so no live casino here, but there is plenty of games that you can get stuck into. They have some nice light hearted games such as Karate Pig which is all good fun, and other little bonuses to play. The serious games like roulette and blackjack are still here, and there are loads of variations to keep yourself happy playing it.

I decided to deposit – not to take the bonus because the bonus is not too great. A 30 x wager bonus plus deposit means 60 x what you put down, and that is very hard work to do! However they do offer the occasional free play although the amounts are very small. The games themselves cannot be faulted. All good fun with good graphics and fair play. I didn't notice the house being against me on any of the games – sometimes you run into a series of 21s by the dealer, or a series of 14s and 15s to you, but not here. Another great thing about this casino that has to be mentioned is the fast payout. They get a payout to your debit card and bank account next day which is faster than anyone I have played with. A disadvantage is that they do not take Paypal or moneybookers which is what I have currency in. Still if you are happy with your debit card, its fine, and the casino is good quality. A solid 7.5/10 for me, if they had better bonuses then I would rate them much higher.

I wasn't sure whether or not I had registered here because I have registered at so many Micro Gaming casinos but I kept having emails from them informing me if I registered I would get 10 free spins on their Untamed Bengal Tiger slot. I personally hate this slot and think its a complete flop but as I kept receiving the emails I decided to take up their offer a few days ago. I downloaded their casino and none of my details came up so I must not have been here before, as soon as the download finished the slot automatically loaded for me and my 10 spins were there waiting for me even though the email said they would be added manually within 24 hours. I did not have to put in any bonus code on the registration page and didn't have to contact live help so that was a bonus in its self. Any winnings won from the free spins come with a wagering requirement of fifty times and there is a maximum cash out £100. If you are lucky enough to meet their wagering requirements you have to make an approved deposit of their minimum £20.

10 free spins is very little for Micro Gaming its the least I have seen them offer new players actually and putting them on Untamed Bengal Tiger is just insult to injury really! I never expected to win much, in fact I thought I would win zero! It is a 243 ways slot with a minimum bet per spin of 30p and a maximum of £4.50, the graphics are brilliant on it but this the only good thing it has going for it. At the end of my 10 spins I couldn't believe it I had won …... 4p! I couldn't decided what I could spend my winnings on I was so overwhelmed! Lol.. just kidding.. pretty pointless really but free spins are free spins who am I to complain.

I decided to go ahead and make my first deposit anyway and I was given an instant match bonus of 100%, I deposited £20 so had £40 in my stating bankroll. You do not get any further bonus for deposing by UKASH voucher here like you do with some of the Micro Gaming casinos. This also came with a wagering requirement of 50 times the bonus. My money had gone by the next day had a go at all of the games my balance was down to 14p on Bobs Bowling Bonanza and I had a £14.56 spin from just 14 lines, but then I lost all this too.

Not one of my favourite Micro Gaming casinos in terms of how well the games play and their percentage payout but never the less it offers everything you want from a good casino and would recommend it to our players.

Jackpot city its microgaming casino, with good reputation. Live chat is very good, time of cashouts are not bad too. But now is my story.

I deposit there 50$ and receive 100% bonus +15 free spins on TSII. So I start my battle with 100$. I like microgaming slots, and when playing there I had very much fun. So I decided to play my free spins first, and after will continue my challenge on TSII. Free spins does not give me anything, but then I am betting with 0.9 and hit free spins. On free spins I got 4 wild symbols and receive about 120$. Its nice I think, but decided to switch next slot. After that I go to hitman, and lost there 50$ without any free spins or feature, so sick :( But I don't want to loose all, so just go to try some another slots. Next was break da bank again, I thought I can hit something there. I start betting with 0.90 and in few spins hit 5 dollars symbols with wild (x5 its mean). After few spins more, I hit free spins and got there some money too. Then I want to try some new slot, that never try. I find multi-player slot wheel of luck. A bit about this slot. Its multiplier because you can speak in chat with another players, and also see how they spin their reels ;) Its a bit cool. Also every time you hit 2 special symbol, you receive multiplier. And in random time its appears wheel of luck, where you can hit some money to your bankroll. I played there about 4-5 hours (OMG), but lost all my money. But its ok, because I had great time chatting with another players (I love that :P).

So generally jackpot city is good standing microgaming casino, like all microgaming casinos it had great live chat support and excellent software. Cashouts as I know in very short time. So if you just looking to another MG casino - probably jackpot city is your choice!
Thanks, alexmo12 for you!

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