IVI Casino

IVI Casino - 6000 EUR not payed since last October

€224

Hi, I made some deposits to ivicasino last October. I have tried since last November to withdraw. First with skrill, then ecopayz and then bitcoin. It was never paid. The amount on my ivicasino account balance is about 6000 eur. My last withdrawal request has been pending for three weeks, the one before that was pending for three months. Nothing has happened. I have tried to contact ivicasino through both email and live chat, but it has not resulted in any progress. I will attach screenshots of the transaction history. I can forward live chat transcripts, but they do not contain anything, but empty words. Hope we can find a solution in the near future.

< full name removed >

Ungelöst

€6000

IVI Casino - Withdrawal delayed over a month

Hi guys,

I hope you can help, I have played in a lot of awesome casinos on your website but as per the screenshots, I have over a month delay from iviCasino with my account almost instantly being verified. I tried the c hat, email, phone but all I am getting is template answers that it has been forwarded to the financial team with no ETA whatsoever.

Please can you try and help me get at least some reasonable information on when the cash outs will arrive?

Thanks a lot,

Ivelin

Ungelöst

$1000

IVI Casino - Withdrawal delayed for over a week

Dear Askgambler Team,
My withdrawl request is delaying. Today is day ten but they do not process my withdrawl request. I emaild them, Chatted to agents. But they do not give value to players.
I generally do not want to lodge a complaint but I bound to lodge this complaint bcoz their non cooperation.

Please solve my issue. Thanking you.

IVI Casino - Pending status since March 2021

$626

Hello Askgamblers team,

I have a problem with IVI casino.

I've had 2 withdrawals pending there since 2021-03-04 and 2021-03-11 and 1000euros each so total is 2000euros is still pending. I’ve waited a very long time now. And nothing seems to help!

I’ve been writing to the live chat at least over 20 times and they have always promised me the withdrawal would be processed soon! After speaking with the chat I’ve received emails telling me that the financial department are on it but after that nothing happens.

I therefore open a case here on ask gamblers as to try to get a solution to this problem I have with the withdrawal on IVI Casino. I add some screenshots of the chat and emails.

Best regards / Marlucio

IVI Casino - One month later, still waiting for my withdrawal

€2000

One month i go i made a withdrawal request of 7200 SEK as can been seen attached. I've chatted with them many times and they every time tell me to be patient. Ok..i can be. But 1 month!! Cant be ok from a casino that have so many stars.

They say it has been so many withdrawals lately so it takes time hmmmm..I don't know what more to write now. The case is simple. They don't send me the money. That's it.

Thanks a lot of you help me.

IVI Casino - Delayed withdrawal 1 month

kr7200

Made a withdrawal request 500 and 100 because of max 500euros on e-currency on 09 April 2021. Verification of account was made in the next day, but still, after almost 1 month the withdraw haven't been made tried multiple times asking on live chat and on email and still same reply your request will be transferred to financial department. In terms of conditions, it says 24working hours but it's not true...

IVI Casino - Still waiting for my payout

€600

53214 RUB (~710 euro) payment is not made for verified user since 03/12/2021.
03/12/2021 I've made first deposit to ivi casino, successfully passed the verification and made three withdrawal requests. No bonuses were used.
Since 03/12/2021 till 03/23/2021 I contacted tech support using chat on ivi casino's website and financial department several times and tried to find out when the payment would be made. The answer was always the same "There are payment delays. Please, don't worry, your payment will be processed soon". Direct requests to provide the exact payment terms were ignored both by financial department and tech support.
Only after I've opened a complaint on one of russian gambling forums casino representative has answered that there were problems with bank cards processing and suggested to make a withdrawal using bitcoin. Same day I've passed verification of my bitcoin wallet, cancelled the bank withdrawals and made new bitcoin withdrawal requests.
At the moment of submitting this complaint not a penny was payed by the casino, individual payment schedule is also not provided (violation of p.8.6 of ivi casino's Term & Conditions).

Please find withdrawal request and p.8.6 of ivi casino's terms attached.
Hope this complaint will be helpful and at least taken into account by other gamblers.

IVI Casino - Delay with withdrawal 5 days already

руб.53214

Hello, I registered through you at ivi casino, received on March 11, made a deposit perfect money through, wanted to withdraw, but they did not have a withdrawal to perfect made a deposit through pisatrix, put it on withdrawal on 55 euro March 15, 5 days they only promise to pay me and do not pay until today wow day

IVI Casino - Delayed payment from February 4th

€55

On February 4, I issued 3 applications for payments. For 25000 rubles to the debit card.

IVI Casino Managers have informed that this is a temporary problem and I need to wait a bit. The problem will be resolved soon. And so every day.

On February 9, I wrote a letter to the finance department in the post office that I was expecting payment. I got paid 25,000 rubles on the same day. But two applications remained.

Then I emailed several times. To which I received the following stereotyped and vague answers:
—-
“We have received your letter.
There are some delays in transaction processing at the moment.
You can be sure that your request will not be ignored and will be processed as soon as possible. "

“We are familiar with your letter.
We need a little more time to process the request.
Thank you very much for your patience and understanding. "
—-
Then I wrote about the situation on the forums, where there is a representative of this casino.

A casino representative answered me and even made 2 more withdrawals.

(As soon as I was paid the first request for 25,000 rubles, I created an application for 14,500 rubles. And when I again began to ask for a withdrawal, I was not withdrawn 25,000 rubles, which were previously issued, but a new application for 14,500 rubles.)

History of my operations and withdrawal times.
02/04/2021. I applied for a withdrawal of 25,000 rubles- Received a withdrawal on 02/09/2021 (5 days)
02/10/2021. I applied for a withdrawal of 14,500 rubles - Received a withdrawal on 02/16/2021 (6 days)
02/04/2021. I applied for a withdrawal of 25,000 rubles - Received a withdrawal on 02/18/2021 (14 days)

02/04/2021. I applied for a withdrawal of 25,000 rubles - Pending (27 days)
02/16/2021. I applied for a withdrawal of 25,000 rubles - Pending (15 days)
02/18/2021. I applied for a withdrawal of 25,000 rubles - Pending (13 days)

I am writing here because the IVI Casino `s Finance Department does not contact me either.
And I'm not the only one. There are at least 3 more people who have the same long delays in payments.

I would like to understand how to act in this situation. I hope the site representatives can help.

Who can I write to? Who can help me?

P.S. Sorry for the broken english. Translated via Google Translator.

Abgelehnt

руб.435000

Beschwerde-Statistik

Gelöst 19

Durchschn. Betrag $ 1,192

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

5.9/10 ● 19 Bewertungen

Top-Bewertungen unserer Spieler

daniel777

10/10

Nice casino with great slots variety. Clear bonus program, always claim 15% cashback Friday Reward Bonus. Very polite and helpful support.

At the moment there are no negative points. Everything is fine

Dear DANIEL777, Thank you for spending your time to write a review about ivicasino!

IVI Casino vor 6 Jahren

lasource

10/10

Registered here 3 months ago and have only good experiences. Every now and then I come back to this casino because they have a lot of new products. I like their super friendly and speedy processing of inquiries through the casinos staff. As well, it has a lot of bonus offers for their new and existing players on deposit.

Most of the bonuses are offered on deposit. I would like to receive more no deposit bonuses.

Dear LASOURCE, Thank you for spending your time to write a review about ivicasino!

IVI Casino vor 6 Jahren

LittleFu

3/10

Seems to be a nice site for new players. Site is loading quite slow....

Unfortunately the promoted deposit methods are not available after registering. Sofort and Trustly are not available (These are the only methods I use). So no deposit possible, registered for nothing...

Dear LITTLEFU, We will check with our IT the reasons that might have affected on website speed when you browsed it. Some of the payment methods may be not supported by payment processing company depending on country. We are working both on extending the range of payment methods and site functionality. We would like to thank you for your review as it will help us to improve our service! Best Regards, ivicasino

IVI Casino vor 6 Jahren

kimboslice83

8/10

I have really enjoyed playing at this casino and I have been lucky enough to make a few withdrawals since signing up. I like the games the have on offer and casino support has been lovely every time I have needed to contact them. The casino offers no deposit bonuses on occassion for depositing players and the wagering requirements are reasonable. Overall I would recommend this casino

I wish the casino offered Play n Go games but otherwise I don't really have any problems to note so far

Dear KIMBOSLICE83, Thank you for spending your time to write a review about ivicasino! We try to provide better service every day, that's why your feedback is so important to us. We wish you good game experience and only big winnings! Best regards, ivicasino

IVI Casino vor 6 Jahren

melanyc

9/10

Joined and playing here for last month. On signup I got 2 euro bonus however did not win anything. Made 10 euro deposit and contacted live chat o claim my first dep bonus but there was no need to contact them because it was automatically credited but i did not pay attention. The live support was very friendly and attended to me very quickly when I contacted them!
Even I have not win anything yet here, I can say that this new casino offers a great choice of slots and nice design. IviCasino left good impression, especially their live chat support.

At the moment there are no negative points. Everything is fine

Dear MELANYC, Thank you for your review! Best regards, IviCasino Team

IVI Casino vor 6 Jahren

Philadelphia

8/10

I like their design and bonuses that are offered to new players,

They dont have netent games. Contacted their support, they told me that will add netent soon.
Tried to make deposit and noticied that in the pop-up box it was indicated euro and UAH below. Contacted them again in order to make sure that my deposit is in euro. They confirmed that in euro and that the one that process credit card transactions process them on their side in UAH and that there is no currency conversion fee.
Started to play, doubled my money. Did not noticied any technical issues, the site is working fast, even via smartphone.
My first impression of this casino is positive, however cannot range it more than 8 because of the issues mentioned above.

Dear PHILADELPHIA, Thank you for your review! Best regards, IviCasino Team

IVI Casino vor 6 Jahren

Casinolover717

1/10

The operator tries to become popular without NetEnt and without Play'n Go

Transaction should get done with Ukrainian currency - just saw it after I filled in the details, lucky my credit card company blocked this
Gave it a try with Neteller, went as usual
Individual RTP of below 70%, very bad game play
Closed my account straight away, warning from my side

Dear CASINOLOVER717, Thank you for your review! Our casino works with several processing companies. The one that process credit card transactions for your country accepts payments in most popular currencies but process the transactions on their side in UAH, PLN that is why before you have submitted payment, the amount of your transaction has been shown both in EUR and in UAH. There is no currency conversion fee. Casino can't affect RTP on slots as this value is set up by game provider (Microgaming, Yggdrasil, Netent, etc.). The game sessions are being broadcasted from manufacturer’s servers and the address(es) of these servers can be easily checked in web-page code. Best wishes, ivicasino

IVI Casino vor 7 Jahren

kensan88

1/10

Nice website design.and live chat was fast although he didn't say much

I didn'get the chance to play here simply because everything is way too shady.

Have my account on Euros and when i wanted to deposit it said it charges me in UAH, some kind of currency and I canceled it
+ you have to input your telephone number when you deposit ( way to shady since they already have your number)

Contacted support only to not get any answers at all .

I'd stay away.

Dear KENSAN88, Thank you for your review! We work with the different processing companies. The one that process credit card transactions for your country accepts payments in all currencies but process the transactions on their side in UAH, PLN that is why before you have submitted payment, the amount of your transaction has been shown both in EUR and in UAH. There is no currency conversion fee. The phone # field was part of processing window interface. Today we have contacted the processing company to get explanations and as a result, the field for phone # has been removed by processing company per our request. Live Chat operator has contacted manager to get answer but you have been disconnected before he has get back with a reply to your question. Best regards, ivicasino

IVI Casino vor 7 Jahren

flakki