Guts Casino

Guts Casino - Locked account and doing verification 3 weeks

€12332

I opened new account, because reviews are positive and payments are fast. I was playing 2-3 months. Deposited a enough money. Not small amounts. One day won $1800. Sent for withdrawal $1600. Right after that they blocked my account. They asked me to do a verification process. I sent everything that was required, after they asked to proof an address again, because they don't accept what I sent (but it was a paper mail, showing name and address, don't understand why it's not good) but ok, I sent 2 different documents to proof my address. So they accept them, told me everything verified and ask me just to wait 24-72 hours and they will reopen my account.
But then this problem just started! They told me they need to see some transactions from bank account showing deposits. So I sent that. After they told me another department has to check that, but it took so long. I chat with them every day and they keep saying same things everytime: please wait the relevant department working on it".
After I got email from them to fill up questionaire "Source of Welth" - my annual income, how I'm getting money etc. It was very strange, because even banks don't ask that kind of questions if you come to open an account. But I really need that money, so I sent them this too.
After that they were just ignoring me, in live chat they were saying wait 24-72 hours, after a week they didnt even say 24-72 hours. And I was very upset.
After 3 weeks of waiting I went to another live chat, but they page of chat was unavailable. So I email them and asked what's going on with my account? They reply same things that relevant department is checking my account. After 3-4 emails they reply me this:

Thank you for contacting our customer support.
Kindly know that we are sadly no longer able to offer our services to residents in Czech Republic in which case your account has been closed accordingly.

We apologise for any inconvenience and thank you for your cooperation and understanding with the above.

Should there be anything else we may assist you with, please do not hesitate to contact support as we are available and happy to help.

May I wish you a pleasant rest of your day.

Best regards,
Maya
Guts Customer Service.

And it's discussting because I am in Canada!!!! Not in Czech Republic!!!! How you can reply this???? So i email them that it should be a mistake. So now I'm just waiting again. I'm very happy I found askgamblers site. I hope Guts casino resolve this through you guys.
Please and thank you.

Guts Casino - Self exclusion not detected, delaying deposit refunds

$1600

Hello,

I was self-excluded with Gamstop on the 04/02/2020. In the same day I received the promotions from Guts casino on my email address and as a gambling addicted I tried to play thinking will make more money. Since 28/02/2020 I deposited couple of hundreds and to be more specific on the 28/02/2020 I deposited £729 and I won around £3500. I tried to withdraw the money but I couldn’t. As an addicted I played more and lose it all. After a time on the website casino appears a mirror where it was saying that I have to send again all the necessary documents for my verification. On the 29/02/2020 I tried to log in again and I had the surprise to see my account was closed. I took the contact with them and said I was self-excluded without any explanations. I contacted the Gamstop and they confirmed me that I was self-excluded from 04/02/2020 and the casino needs to refund me all the deposits because is illegal what they’ve done.
The casino asked me for the Gamstop confirmation of my self-exclusion document for a refund of my deposits. Gamstop confirmed me that they sent all the necessary documents on the 2nd of March for the Casino which attest that I was self-excluded from 4th of February and the casino said they received the document on the 4th of March and that will take up to 72 hours for checking. Since that day they are saying that I need to wait for the checking but I consider that they have all the documents from Gamstop which attest I was self-excluded from 4th of February. What should I do forward to recover my deposits back which are £1109.

Thank you very much.

Ungelöst

£1109

Guts Casino - Refuse to refund fees charged on withdrawals even though its a known issue

I had noticed that everytime I requested a withdrawal at Guts that they were not depositing the correct amount into my bank. After confirming that the currency selected on my guts account is correct (Canadian) I had contacted them and given them the following information on the dates of the withdrawals along with the amount requested and the differences in the amounts:

The response received was as follows;

Hi Lisa,

Thank you for choosing Guts, and I trust that this email finds you well.

Please note that the fees are due to the fact that we operate under a different currency. However, no charges or fees are taken from our side. I would kindly ask you to check about his with your bank provider.

Have a great day!

Best regards,

Nora,Support Advisor,Guts Customer Support

This is the reply I sent to them showing all the dates along with the transaction id's and amounts received and now they are not responding.

I have checked this with my bank and was not charged any fees. I also have my bank statements showing all fees charged for the entire month in the month the withdrawals were processed and the only fees I was charged on the bank end was my monthly account fee of $15.95

Here are the dates and amounts withdrawn from guts and amounts which were deposited in my bank.

November 26th/2019

Transaction ID: 2019110100100055790

withdrawal $319.52

Received $280.20

difference $39.32

november 21st/2019

Transaction ID: 2019110100100042995

withdrawal $250

received $210.64

Difference: $39.36

April 17th/2018

Transaction ID: 2018040100100056545

withdrawal $300

received $260.01

difference $39.99

march 21st/2018

Transaction ID: 2018030100100074179

withdrawal $502

Received $461.88

difference $40.12

january 8/2018

Transaction ID: 2018010100100025413

withdrawal $84

received $61.75

difference $22.25

total amount missing : $181.04

They sent me this reply as well via email:

Hi Lisa,

I hope this email finds you well.

I am terribly sorry that you have been charged these fees however as mentioned in our previous email, we do not charge any fees from our end.

May I suggest trying to deposit and withdraw using an e-wallet to avoid such charges in the future?

If you require any further assistance or have any other queries, please do not hesitate to contact us again.

Thanks and regards,

Hayden,Support Advisor,Guts Customer Support

---------------------

The same issue has been addressed by another Canadian player via askgamblers in this complaint:

https://www.askgamblers.com/casino-complaints/i-ve-received-wrong-amounts-when-i-withdraw

I am attaching the screenshots of the emails I received when Guts processes my withdrawal along with the bank statements showing another amount was deposited. As I chose Canadian currency for my account these withdrawals should be deposited in Canadian funds and if they are not the fees are the responsibility of the casino as they themselves admitted during that previous complaint.

Guts Casino - Delayed payment since May

$181.04

I would like to file a complaint about delayed payments on Guts.com

I made 2 withdraws on 26th and 27th of May, and I have still not recived the funds.

The withdraw was made using bank transfer, and my account is approved and all the papers are in order.

I have been in touch with LiveChat many times, and have only been told that there is nothing I can do but wait.

This is because of new legislations in Norway, so the banks wont accept the funds. This I can understand. But they say that the issue is resolved now, and you can make a withdraw using bank transfer.

But my funds are still missing.
And no answere from LiveChat.

And no information on this. I have had to contact them to get information on the issue.

I would really like this case resolved. Would even be willing to withdraw it to Neteller, and then to my bank account (wich I would loose on, because of exchange rates)

Regards
Upset customer

Guts Casino - Stalling €2,500 withdrawal

€300

Hi there,

I have in total EUR 2500 pending balance, my account has been fully verified but they don´t want to open my GUTS account, I asked them many times by chat and they keep saying that it will be solved soon.

My docs are approved, I also did received an e-mail from the as confirmation and in the e-mail it states that all my withdrawals go trough now, but they don´t.

GUTS, please send me my money and re-open the account as I did send all documents and you even approved them..

Thanks in advance,

Guts Casino - Stalling verification and €5,200 withdrawal

€2500

I registered to this online casino and decided to give it a try seeing great reviews here. I had my fist withdrawal and everything was OK, my account was verified and everything was ok so they payed me out. After that i played some more, managed to get up to 5200 euros in total. After day or more with no movement on my withdrawal i was told they need to verify my account in order for them to pay out (even tough the same account already was verified). After they told me that i sent them my bank statement in written and it clearly shows bank logo, credit card number and my name together with address. Also i sent them the contract between me and the bank saying i own the account in that bank and papers have bank seal on it! After that was rejected i made a screenshot on my PC showing my online banking service that shows HTTP LINK, my name, my IBAN, Bank logo and more or less everything there is to show. And their agent told me on chat that screenshot will be enough for them to verify.

In conclusion, i've sent more than enough documents they needed and they i believe stalled my payout on purpose, especially considering my fist payment was done with no problems.

Abgelehnt

€5200

Guts Casino - Loss Limit Option Not Working

Hello, ive been Playing on Guts.com and had a awesome Winning Streak which ended up in 1250Eur Winnings, which i set to Withdrawal. After i started the Withrdawal Process, i setted up a Loss Limit of 51Eur for a Week, since i dont want to let myself Loose my Winnings, eg. Reverse the Withdrawal, well the Loss Limit did worked well, i couldnt Play any Game on the Website without getting the "Loss Limit Exceed" Popup. Alright, so i usualy set Loss Limits, to dont Reverse my Withdrawal, to keep the Winnings Payd-out instead of having a weak moment which costs my entire Winnings. Well Unfortunately i was still Able to Exceed the Loss Limit trough the Websites Poker Client -> Including Microgaming Slots , which i COULDNT Play on the Websites Casino Section itself, but trough the Web-Based Poker-Client, which is Technical Issue on the Casinos Responsability, what i mean is : I wanna have Refund of all the Bets , eg. the Money Amount that Exceeds the Loss Limit of 51Eur (>>1250Eur) since the Responsible Gaming Function of the Website malfunction and still let me Exceed my Setuped Limit after Withdrawal Queue. Read here the Chatlog : ***************************** (15:57:06): Loss Limit Issue -> Need to talk to a Support Manager please. System (15:57:06): You’re with Guts, how can we help? Stefan (15:57:33): Hello Rico, I can see what I can do for you there. Stefan (15:57:59): may I kindly ask you to confirm your full name, email address, date of birth, please before I can see if I can get. Stefan (15:58:11): get one~ Me (15:58:29): Me Stefan (15:59:16): Thank you Rico. Can you please give me a moment while I'm trying to get hold of one? Me (15:59:31): Thanks Stefan (16:00:33): I can see that you currently have a net loss limit of 51 euro's per week set on your account. Would you like this to be changed? Me (16:01:58): no no, i have to complain, since the Limit Didnt worked as it should. Thats why i need to talk to a Support Manager since its a special case. Stefan (16:02:58): Unfortunately, you're not able to speak to a support manager as the support handles all the complaints. As it did not work, I can have a look for you to see exactly what is issue was as to why it did not work. Me (16:04:18): Do you see when i have setuped the Limit? I mean exactly Date and Time..? Stefan (16:04:54): Yes, I can see the exact time and date you set the limit, which was on the 2018-09-14 19:19:00 UTC Stefan (16:05:39): It was reset on the 17th of september as it is a weekly limit. Me (16:06:09): Alright fine, do you agree with me, that after setting this Limit , it would be impossible to Lose more then 51Eur for the Period of a Week right? Stefan (16:09:06): Basically it's your deposited money and not your winnings as you have won on us. Therefore you have not lost. As you still have a winning session. You can not lose more than what you deposit, if you have a net loss limit of 51 EUR that is how much you can maximum lose. Stefan (16:10:03): However, you currently have a winning session a quite big one. Me (16:14:05): Yeah, i put the Winnings on Withdrawal Queue and setted up the Limit, which indeed worked, BUT there was Still a Possibility to still Gamble the Whole amount, with Slots , and this is a Issue that is Violating the Responsible Gaming Part of the Casino itself as Operator Stefan (16:15:46): Yes, that is correct you could still gamble the entire amount as you have won around 1200 euros, you are on the plus side. Which means that you have a winning session as you are not using your deposited money, you are using your winnings. Which is as to why you can gamble up to 1251 instead of only 51.00 euro per week down to. Me (16:18:52): Which is not Stated in any Terms of the AGB, and as i said before, prior setting the Limit i put the winnings to withdrawal queue, and as i said before, its an Software Issue, and should not be possible to happen. Stefan (16:19:33): I'm gonna have a look at this as I have escalated this to see exactly what is going on, can you please hold on for me? Me (16:20:24): yes ofocourse. Stefan (16:20:39): Thank you for that. :) Stefan (16:21:57): We are gonna double check everything. We are gonna get back to you over email as we need to review this. Stefan (16:22:56): As I have not received an answer or they have not been able to see my message. As soon as we receive an answer regarding this, we will get back to you as soon as possible. Me (16:23:30): Alright. Thanks Stefan (16:24:04): No, problem. Sorry I could not give you an answer straight away as it has to be escalated. However you will receive an answer as soon as possible. Stefan (16:26:29): Are you still here Rico? Me (16:26:37): yes Stefan (16:27:39): You should receive an email today. As I have escalated this. Therefore, right now there's nothing I can do except wait. Stefan (16:30:20): Hold on, I managed to get a response Me (16:30:37): ok Stefan (16:32:30): Ok, so it is that you have lost 11 euro in gross, which is not close to those 51 euro. Therefore you can still lose 40 euro as it counts as the deposit money not winnings. Stefan (16:33:47): As it is what you have deposited you can lose (that counts to the net loss limit). Me (16:36:30): I understand, but still let me lose the Whole Winnings 0f 1250Eur , trough the Poker Webclients Built in Microgaming Casino, which should NOT be Possible, but it is. And its the Casino`s Responsibility to dont let the Limits exceeded, however. Stefan (16:38:37): Those 1200 Euros that you lost are gross losses and not net losses. So far you have lost 11 euros in net losses, since that is from your deposit. Me (16:43:12): This is nowhere stated in the Terms&Conditions. BTW: For what is the Deposit Limit Function ? I repeat, the Loss Limit worked very well, i couldnt play any Casino Game at all, without getting the Notification that i reached my Loss Limit. In Fact, there`s Practically no similiaritys which you describe how that loss limit should work. BUT i was Able to Play the Money THROUGH the Poker-Client`s Built-in Slotmachines, which Violates the Loss Limit, and is a Violation of your Responsible Gambling Regulation. Stefan (16:45:30): Oh ok, then I understand what the issue is. I'm gonna send this further as this is gonna have to be escalated. Stefan (16:46:32): Then you will be receiving an email as it could be tomorrow that you receive an answer. Due to the escalation that is needed. Stefan (16:51:55): As I am not receiving an answer I'm gonna close the chat, and you will receive an update over email as soon as we have an update. Please helpme getting back my Winnings, since its not my Fault, its a Software Issue In the Meanwhile they closed my Account because of "Investigation" , so i went back to Live-Chat asking whats going on : Me (04:53:03): Why you have Closed my Account without notification? System (04:53:03): You’re with Guts, how can we help? Veli (04:53:58): Hello Rico! Lets solve this immediately! Veli (04:54:07): For security reasons, I need you to confirm your home address, phone number and date of birth. Veli (04:54:10): I am sorry to hear this. Me(04:54:49): verification Datas supplied Veli (04:57:05): Thank you. Sorry for taking this time. Me (04:58:47): Alright Veli (05:00:25): Your account is in a normal security control. We will let you know when your investigation has finished. I apologize for the inconvenience caused. Me (05:01:56): What timeframe can i expect ? since its 2 weeks ago Veli (05:04:35): It is a technical difficulty that is being fixed. I am sorry, but there is no time frame at this moment. We will let you know once it is checked. Veli (05:06:59): Remember, we are here around the clock for your assistance! Is there anything else I can help you with? If not, Thank you for coming to 'Live Chat'. Feel free to rate me and leave a comment as you close the chat. That is highly appreciated! Thank you! Veli (05:11:06): Bye! Since the chat hasn't been active for a while, I will close it down and help other players. Do not hesitate to contact us again. Thank you. Today i Received the Following E-Mail Concerning the Complaint: Hi , I hope all is well. I'm contacting you regarding your your query from September 15th regarding your casino net loss limit. Please be advised that your casino net loss limit only applies to games played in the casino section of the website and you were therefore able to play in the poker client, if you wish to have a net loss limit on poker then that is something you need to apply in the poker client. Can you please confirm how you feel in regards to your gaming, do you feel in full control? I'm asking as you decided to play for your funds even though you believed it exceeded your limit. We offer a self-exclusion option on site for players who feel they're gambling has become a problem, a self-exclusion blocks you from Guts and our sister sites for a specified duration, is this something you would like to use? Best regards Casper Player Safety Team Leader Guts Customer Support Which i Responded : Hi Casper, I cannot believe to get such a Redickeless Answer after such a long "investigation" Time, since its YOUR FAULT , that let me Exceed a Limit , which was Setted Correctly, but your Implementation in Website does not Work as it should. 1.Please be advised that your casino net loss limit only applies to games played in the casino section of the website and you were therefore able to play in the poker client Dont Tell me, the Slots which i could acess trough the Poker-Client aren`t the Same/Different then the Microgaming Slots i couldn`t Acess trought the Casino-Section, if you review the Log-Files we knew, THEY ARE IDENTICALLY , only the Way to Acess them, was possible to me, because of the Software-Fault it has inside, and i would Accept without any Reason, if i`ve losed my Winning by Playing Poker over the Poker-Client,but its not! Can you please confirm how you feel in regards to your gaming, do you feel in full control? I feel Scamed, Regarding that your Software-Bug did Cost my Winnings, which should NEVER EVER Happen, According to the Responsible Gambling Part, youre offering Limiting-Tools which are definately not work corectly. Because i knew, there`s maybe a little Moment of my Personal Issue, to Reverse Withdrawal and Gamble more, my Methodology was always the same, and works Great for me, its easy and simple: Deposit -> WinCertainAmount -> PutTheAmountidLiketoWithdrawToWithdraw -> with the Restamount i leave on the Balance -> Seting the Loss Limit for the Timeframe i expect for the Withdrawal Suceeds -> Thats the Effectivest way, and works Fine for me! I dont need any Self-Exclusion or whatever, in my Opinion its your Responsibility, that your Limitation/ResponsibleGambling Tools Provided are WORKING, which in my Case, FAILED. And Because its your Responsibility as Provider with License, to Ensure the SaferGambling Regulations and be fully Responsible, when those Arent working. (EG: Ive made the Decision to Safe my Winnings, with the Loss Limit Function and it seemed to Work, (and to Exclude the Poker Webclient from the Casino Section and the Limit-Function is wheter stated anywhere in your Terms & Conditions, nor make you Irespondible, for what happend!) I would sugest the Same Procedure as it would be Fair, and Correct, to Reverse any Bettings taken after the Point the Loss Limit Failed to work, otherwise il have to Escalate the Whole Complaint, trough UKGC & MGA / AskGamblers / ADR which i just haven`t done yet, believing Guts.com is a Serious and Responsible Provider, which Acts Regulation Conform, and i still think (hope) we are find a Solution, which Satisify both Parities. Thanks in Advance

Guts Casino - Account closure and balance confiscation after using VPN

€1250

I'm using VPN tunnel for work to connect to the needed services in another country. During VPN session I login to the GUTS account and played for a while. Nest day my account was closed without any further explanation. I had funds on my account and casino simply not allows to withdraw them. I honestly don't understand what exactly i did wrong. I had been good customer and played in the Guts a lot last half a year.

Ungelöst

€134.18

Guts Casino - Not completing my verification

I had been spending and wining on Guts when I was asked for a verification process to be carried out. I have already done this and was done when I opened the account a year or 2 ago. I've always been able to make withdrawals with no problems. I was asked to provide a number of proof photos for the cards I was using, this is fine and I did this. However they asked me to provide a photo of a credit card that expired a year ago and no longer exists. they told me to go to a bank and ask for a proof of ownership. ( I work in a bank and in New Zealand, this does not exist) So i went to my bank at a great cost of time and travel and they were only able to provide an old satement and stamp it. this is now 3 days after the first request. I submitted this statement and contcted GUTs to say its with them. they said to wait 24 hours. So I did, contacted them 24 hours later and the rep said that they need the document. (by now i'd been told so much rubbish from so many reps) I asked for a manager and spoke to someone who was able to confirm they have all the documents, and all are correct. Great ! she said it will be verified and unlocked very soon, or within 24 hours. Its been 6 days since that conversation and they are not verifying my account. I want to withdraw about $1000 and this is just so difficult. I have just been in touch with them and they just wont or cant tell me anything. They just say the team are needing to do extra checks. Would 6 days not be enough. Anyway, please can you help me as I just want to withdraw the cash and use the account again. I have full transcripts of the comical chats Ive had with the reps Thank you

Abgelehnt

$1000

Beschwerde-Statistik

Gelöst 34

Durchschn. Betrag $ 2,375

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

6.6/10 ● 126 Bewertungen

Top-Bewertungen unserer Spieler

nikita11

10/10

Good thing about Guts casino site is that they have been powered by many platforms which includes net entertainment and micro gaming.You get a 100% match up on the money you deposit for the first time and even 500 free spins which are wager free and only to be used on star burst. And I did not like the deal with free spins to be really honest.I wish the free spins could be used any where we wanted.

Unlike other casinos which give you a monthly reload this one gives you a weekly reload bonus on Mondays.How cool is that. I got a lot of free spins when i was playing with this casino and I loved it because it is free money and who does not want it. Their verification was done in the beginning in my case which only took a couple of hours and i was good with it because it is a time taking process and they have to make sure about the legitimacy of the player.

Their slots have a very nice and big return to players and I got a lot of wild reels and multipliers myself which does not usually happen with me and increased my bank roll substantially. This casino was the first time I played gold rush with and it was an average slot but the best was Mega Joker.

They have a nice and helping support team and it helped when I was not able to get what documents to be sent and even helped me when i had withdrawn 200 $ and it got transferred to my account within a couple of hours as promised. I did not try the table games as i was too busy having fun in the classic slots. I would rate them 8 out of 10. Wait lets make it 9 out of 10 and that +1 is only
for Mega joker.

swati

8/10

Its a online casino names Guts casino game having the best technology of Microgaming, Net entertainment. If you are a table game lover it has the best slots. Game like Blackjack classic, Pontoon, super 7 blackjack, I do not get it how casinos with same softwares are so different in providing a a good experience my last casino had the same softwares but did not amaze me at all.

Lately i have been playing here mostly sticking my to video slots such as burst the bank and rooks revenge i have made couple of deposits and things went well till now. It has various roulette games also, some of them are baccarat, pai gow poker, progressive red dog and casino holdem.
It is licensed by government of Malta. It provides bonus codes in various forms. First one is guts casino 50% as Monday reloaded bonus, another one is Guts casino 50% as 50 free spins and the last one is guts casino 50% as 2nd deposit bonus. It keeps all the funds of players in bank of Valletta. it has good customer service support to help the members in any manner they can. Now a days almost all the casinos out there are going for micro gaming because this software has set a benchmark which now other software is able to meet.

And the best thing about guts casino is that this is probably the only casino that offers 50 free spins and everyone wants free spins when paying slots. All the other bonuses are nothing in front of those free spins and I loved it and won some good money while playing slots but the poker room is not very good because the variance took all my money and I was losing constantly. Usually its the opposite of what happens with me because i started online gambling with poker and then witched to other different games. support is alright and the team is very fast in replying and I did not have to go to them even once that is a good sign for new users.
I loved my experience with this casino.

Tweeksta

8/10

I decided to checked out this site after I saw that it was listed in the top 10 best casinos list at practically every casino forum site I looked at and most of the player reviews I read about this site were positive.

I like playing at Guts casino coz they have Netent slots which are my favourite as well as at least 4 other software providers

Another reason to play at this casino is that they have a great welcome bonus package where u get:
1st deposit 100% up to €100 + 50 free spins on Starburst
2nd deposit 50% up to €100
3rd deposit 50% up to €100 + 50 free spins on Starburst

I can play in my countries currency which is great and even better still is the minimum deposit is only 10 AUD

The best thing is that all free spins are wager free so u get to keep wot u win.

When it comes to reload bonuses, unlike most other casinos which give u a one off monthly reload bonus of 50% , u get a weekly reload bonus of 50% wen u deposit every Monday.

They have no loyalty program but the promos they offer more than makes up for it and they have one of the best their live chat support staff which is now available 24/7 .

Live chat staff have given me $5 as a good will gesture quite a few times when I ask them if I had any free spins avail because I had depo quite a few times without getting any free spins.

Another reason why u should play at Guts casino is that they are always offering free spins with deposits so u get more with for ur money.

Free spins are given out quite often also which is great.

The minimum deposit is $10 but in order to claim any deposit bonuses you need to deposit at least $20.

yapro

10/10

Here I have 10 stars casino with no doubt. Guts casino opened in 2013, and actually this week they celebrate their 1 year birthday! Guts casino have games from a many providers, and of course such popular like Netent and Microgaming also there.

I played at Guts casino lots time, and never encounter any problems. They verify my account within 4 hours, and I never was asked for more documents or something like this. Also I should admit that casino state that withdrawals will be processed within two hours, and this is true. I get more than 20 withdrawals from them, and I never wait more than 2 hours. Also nice thing is wagering free free spins, this mean that if casino gives you free spins, you do not need to clear wagering on wins from this free spins.
My biggest withdrawals from this casino was a bit more than 2k$. I won this money on 300 shields game, this day I made 5 deposits each 30$, and on 6 deposit of 20$ keep playing 300 shields. I played at 0.5 bets, and trigger free spins, luckily come to 300 x multiplier, and then drops 3 wilds with two or three 5 of a kind aces. And I won 2k$, this is more than 4.000 x total bet, and this is my biggest win so far. Guts casino withdraw my funds to my webmoney account within 2 hours, without any problems or anything like this. Thank you for this win, and thank you for that feelings when i hit it.

Guts casino is first casino which I rate with 10 stars.
24/7 live help, fast withdrawals, bunch of promotions with free spins, that does not be cleared, usual bonuses on deposit. Everything is amazing, one of the best online casino, and i can't find minuses for this guys.
Good job, just continue with it, and you will be the best casino on the world.

Inaktiver Benutzer

vor 11 Jahren

Worse Casino Ever! Do not play there, they don't payout large winnings, and they always have errors and when you win which is one out of 30 days as an average, they refuse to pay you by saying the terms and conditions section mentions mal functions void all pays.

Me and 8 players are facing the same problem and we are trying to raise gamblers awareness by warning you all not to play in this fraudulant casino that's facing many law suits and are on the verge of shutting down and changing name.

Be Careful!

Maroun

katemak

This week I was on the mood so I did deposit at another Netent Casino Guts Casino, well firstly I always read so I like to be informed is the casino if i am giving my money solid casino, casino you can trust, how they are paying, fast or not and what do they have to offer as a first deposit bonus.
So I did take theirs welcome offer which was 100% bonus on top of your deposit and a 50 free spins on Starburst, well actually on their promotion page it stays 100 free spins, so on your first deposit they give you 50 free spins on Starburst, and on your 3rd deposit when you deposit for the 3rd time you get another 50 free spins on Starburst.

So I did deposit 20 euros well that was the minimum deposit you have to give to get 50 free spins and 100% bonus. So i started with my bonus and my deposit of 40 euros and wanted to try my luck again with Creature from the Black Lagoon, because with that game at other casino I really had some good winnings, so I put my bet for 0.40 euro and started, so ops after the second spin I got hit 3 symbols Free Spins so I got 10 free spins the game its really awesome well for me it is because during the play I hit 3 times free spins which gave me 294 euros, but have to say before that I change my bet from 0.40 euro per spin i put 1 euro per bet and how the winning were going up I raise my bet to 2 euros a bet, I was not getting more then 305 euros of winning but I managed to turn over my bonus and decide to try another game which is so far my favorite Gonzo Quest, because for just 1 euro a bet you can win very solid money so I was again 220 euros to 260 euros then i started to lose again so when i reached to 200 euros i decide to stop.

So the same day I did carry on and again I lost it all. Well that is happens when we do not know when to stop. I like this casino probably I will deposit again, so far I am getting every day free spins from them till Christmas I think, maybe after I will deposit, who knows maybe from the free spins I will hit something big, ohh forget to say that for every days free spins they are offering to depositor members there are no wagering at those free spins. Have not got a chance to withdraw money from them but hope some day I will.

Good Casino and good luck.

litodelazari

Today I joined Guts Casino with ASK exclusive promo.
Multi-software Casino, with many slots and games, I deposited $25 and got $50 to play plus 50 free spins on starbucks slot. Minimun deposit is $10 but only receives welcome bonus if you deposit $25 or 20euro, min.cashout is $25.

Choose to play on Betsoft 3d slots first with really awesome graphics and a many different bonus inside of each slot, starting with Slotfather min. line bet $0.02 so 0.60 each spin and no luck, I went to Safari Sam who paid me great in on other casino but didn't work today, tried Tycoons, the same, no one paid me more than $2.3 on a spin betting $0.60 !! so bad. I bet my last chips on 300 Shields from NextGen software, I really likes this slot almost always hit the shield bonus but not this time.
When needs to contact support was really fast.
Really bad luck here, but seen so many great slot all together think to comeback.

Support: 9
Bonuses: 6
Withdrawals: did not tested
Games selection: 10 (the best)

Greetings from Argentina

Adebisi213

Guts Casino is a new casino and pretty much is the place to be these days for any player. This is definitely the case if you're sick of playing only Microgaming or only Net Entertainment at a particular casino. Guts Casino has the best games of multiple software providers, including IGT, OMI Gaming and Betsoft besides the others I've just mentioned.

I like their website, which is really player friendly. I can play every game through their instant-play platform - no long downloads or installation process. It's simply brilliant and the variety of games is quite appealing.
I started playing there a while ago and decided to profit from their welcome bonus. Basically the welcome bonus is divided in three steps. So you have to make three deposits in order to claim the full €300 and 100 free spins on starburst.

I only used the first deposit bonus which is 100% up to €100 and 50 free spins.
Wagering requirements aren't that bad either, since you have to wager your bonus 35x times. I've definitely seen worse, but it could be slightly better of course. With my €200 I decided to play Dead or Alive, which is pretty much a slot you either hate or love.

I was playing €0.90 per spin and pretty much lost everything within an hour lol. It completely drained me and didn't even award any free spins. The free spins on Starburst didn't award me much either, just €5.40 which I lost pretty quick after playing €0.50 each spin.

I decided to take revenge by depositing another €100 through Neteller. I didn't play DOA again though since I know how ruthless this slot can be, nor did I profit from their second bonus, because I wanted to be able to cash out at any given time. This time I decided to play €0.60 per spin on some Microgaming slots.

Started out with my favorite, Immortal Romance and only after a few spins I had the three scatters for the Amber feature with 5x multiplier which ended up me winning around 40x my bet. Then I decided to play Wild Rockets at €1 per bet. After 30 spins I got the three scatters and the action could start. My 6th free spin had three reels almost full of wilds with one high paying symbol. I ended up winning 356x my bet, played a few more rounds and decided to cash out.

After sending in my documents I had my withdrawal in my Neteller account within 24 hours. I did have a few other small deposits, but they didn’t result in a decent win. I found their customer service helpful though. Nice people!

Only bad thing I can think of is that they don't offer the IDEAL payment method. I'm Dutch and I wouldn't mind using it at times. Overall I would give them a 8.5/10 Rating. Def recommended!

aemakgol

Guts casino was come to my eyes only few weeks ago, but I was impressed with their games selection: Netent, Microgaming, IGT, betsoft, few others which I do not know. Welcome bonus was 100% + 50 free spins on Starburst.

Of course I decide to give this casino a chance to impress me with winnings, and made deposit of 50$. Get 100$ balance, open Starburst to play my 50 free spins, and that added to my account 4$ more. Nice thing that winnings from free spins not need to wager, it is real cash, but unfortunately it was only 4$ of real cash. I start with jack and beanstalk slot, i love it, but it is so hard to trigger feature there, and also usually free spins pay crap, but I see screenshot on local forum, and lucky guy get 3000 x total bet in free spins, so yes, this slot has a nice potential.

I made bet at 0.75$, get free spins when my balance was 85$, and free spins pay me 5$, yes like always, and I just left it. Next slot I try was wold run from IGT, it has stacked wilds on all reels, and also if you hit 3 scatters you get 5 free spins, in free spins I believe much more wilds come to reels. I play it a bit long, and absolutely with no luck, and with 55$ left and without hitting free spins I am disapointed left this slot.

There was time to reel steel slot, it is pretty similar game for Break da bank again, but bdba from Microgaming, reel steel from Netent. And like his Microgaming, reel steel just take my money and say goodbye. I never made more deposits at Guts casino, but I think this is a good casino.
That's all, thank you for reading my review about guts casino, now I will give them some marks:
Support: A+
Bonuses: A
Withdrawals: did not tested
Games selection: A++

paquito76