CrownCas Spielothek

CrownCas - Auszahlungsproblem

€2243

Am 18.02.habe ich 1200€ gewonnen. Mein Konto wurde bereits vor meiner 1. Auszahlung genehmigt. Diese Auszahlung bekam ich auch erst nach der Einreichung einer Beschwerde bei ASKGAMBLER. Alle meine Mails wurden bis jetzt nicht beantwortet. Seit voriger Woche wurde meine Auszahlung von wartend auf Verlauf gebucht, obwohl ich bis jetzt kein Geld erhalten habe.Im Chat gibt es nur Ausreden oder man ist für Auszahlungen nicht zuständig. Bitte helfen Sie mir.

CrownCas - Verzoegerte Auszahlung

€1200

Am 28.12.12019 habe ich meine Dokumente das erste Mal gesendet. Am 3. 1. nochmals. Am 8.1. versuchte ich es wieder. Am 14. versuchte ich wieder, Kontakt aufzunehmen. Über beide Mailadressen docs und info. Bis heute wird meine Anfrage ignoriert. Keine Antwort. Auch über den chat habe ich es jede Woche 2 Mal versucht. Dort werde ich auch abgewiesen. Man sei hier nicht für Auszahlungen zuständig. Auch sagte man mir bis zum 10. Januar noch, man sei im Verzug wegen Ferien. Ist alles sehr ärgerlich.

Ich kriege keine Antwort. Mein Account ist bis heute nicht verifiziert. Meine Auszahlungsanfrage über 1230.- immer noch hängig.

Ich bitte Sie, den Account zu verifizieren und die Auszahlung endlich durchzuführen. Danke.

CrownCas Casino - Very long pending time on verification and withdrawal

€1230

Hello guys,

i started playing on CrownCas a while ago and it is one of my favourite casinos.
So i deposited on 17th of April 40€ via Bitcoin:
2020-04-17 12:34:15 deposit 40.00 EUR

After i finished wager i had a nice sum of 1200€ to cashout.
I requested the cashout the same day, and also uploaded the documents via email to their departement.
After one week of no answers , im asking live chat if they can give me an update on my verification/withdrawal process.
They said they will forward my issue and i should wait on an email answer from them.
But until now i havent recieved any responses from them :(
I dont know what to do as i dont get any answers.
Live chat cant help you, as they dont handle withdrawals.
CrownCas pls i LOVE your casino, pls answer my emails and keep me updated..
I also hope i get the cash in the next weeks...
I know things can take a lil bit longer than expected but pls..
I hope i can get any answers through this service <3
THANKS alot to all!
Greetings

CrownCas Casino - Long pending time on account verification

€1200

Hello

I have a problem with verification of account at Crowncas Casino.
I have sent documents for verifiaction of account. I have been told that this should take 2 days maximum, but it has now been more than 3 days since i sent my documents. I have not gotten any emails stating that this is in process or anything, ive been in contact with live support noumorus times but have gotten vague responce that the verification team will be notified.
I have also sent email about the matter but still no answer for the last week.

I understand that in these times some things takes longer time, but i think i should atleat get a notification of the status and why it has taken so long.

I hope i can maybe get a response from the team that should handle the verification process, and hope that my pending withdrawal (1099 EUR) also will be processed within an acceptable timeframe.

I have attached some emails and documents to verify my issue, and description is as follows:

1. Crowncas = Email, containing pictures of my Crowncas account, deposit history, account verification rules (Crowncas) and a picture of skrill deposit.

2. Fwd_Account verification = The mail i sent 14.04.2020 to verify my account, The full email was to big so i attached the documents (Number 4 to 7) In the email it also shows 2 more reply from me asking for a reply from Crowncas team.

3. Fwd_ Chat transcript on crowncas_com started on Monday_ April 20_ 2020_ at 18_54 (GMT+0) = Is a transcript of my dialogue with a live operator at Crowncas 20.04.2020. I have not heard anything after this point. I have had numorous sessions with live chat, but this is the only transcript i got. The other live sessions ive got told to wait for the verification team to contact me.

4. ID- Førerkort 1 = Drivers license Front

5. ID- Førerkort 2 = Drivers license Back

6. Screenshot (1) = Skrill info.

7. VISA -2 = VISA with picture.

I hope this is enought to verify my issue.

CrownCas Casino - Verification issues and Delayed Payment

€1099

Hey

I made a deposit through Skrill Thursday, March 19th on CrowCas Casino. I did also sent all the needed documents that day.

I won 1300€ and requested a withdraw the same day.

I have now been waiting for almost 2 weeks, and I have still not heard from the Casino, except from the Live Chat supporter, who always tell you the same things..

I can see that many others have the same troubles with this Casino, so I hope that you can do something, so all of us can get our moneys :)

Regards

CrownCas Casino - Payment delay with documentation

€1300

Hi.
I have an amount at the site crowncas.com
I have tried to talk to them 3 times and also sent them an email, but have not received any answer.
The first time I talked with them was 14.mars with a guy named Aleksandro (see photos from this chat).
I did not receive any email from them and I wrote to them again the 15.mars with the name on chat called Online (see pictures from this chat with that name).
At the 15 of mars I also sent them an email about the money I have pending at their site.

"Hi.

I have an amount of 1.500 EUR pending at your site, and I have been waiting for these money for some time now. I was in contact with technical support at your site -crowncas.com- yesterday, aleksandro, and he said he would pass this on to your finance department and that I would receive an email from them. I have still not received any email and I took contact again with your technical support today, Online, and he said he also would bring this forwards today to the finance department.

As the situation are now, and that I have been in contact with you earlier, I hope you will reply as soon as possible.
Waiting to hear from you"

After this email I sill did not hear anything from them so the 19 of mars I again took contact and talk to Robert. (see picture from the chat).

Hope you can help me with this. Just send me an email if you have any questions about pictures or something else. Thanks!

CrownCas Casino - Delayed 1400 EUR withdrawal

€1500

Hi, I have a pending withdrawal for 1400€. I made the withdrawal on 8.3.2020 as I have completed account verification on that time. I have confirmed from live chat that my account has been verified. Also I have talked multiple time with live chat about the withdrawal. First time the answer was that withdrawals are handled in 2-3 days which is acceptable. But after that answers has been like I'm only technical person and can't help. Also sent multiple emails to [email protected] and [email protected] with zero answers. I hope to receive my money asap. Deposit made via credit card as the withdrawal.

CrownCas Casino - Delaying payment again

€1400

Its dissapointing to see that a good casino delaying again and again your withdraw,i asked a withdrawal since 8/03 with skrill the amount of 356 euros a sked them when i will receive it they say this week but never happen ,i asked them this week and they say that they will forward my demand and also that they dont know when i will receive it?

CrownCas Casino - Delaying my withdrawal again

€356

Hello

I made the last deposit Ecopayz on 23/02/2020, I received the 150% reload bonus and met the wagering bonus conditions, a day later on 24/02/2020 I did withdraw via Ecopayz 267e, unfortunately Casollo does not process my withdraw , I wrote e-mail to support but they do not reply to my message, I see that all complaints about ASK gamblers concern the same problem, delayed payments.

Live Chat the answer is always the same: I am sorry, but I am technical support, I do not handle withdrawals.
You need to wait for a confirmation email from the office when your payout is ready.

€267

Beschwerde-Statistik

Gelöst 28

Durchschn. Betrag $ 1,230

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

7.6/10 ● 26 Bewertungen

Top-Bewertungen unserer Spieler

veronica89

9/10

Customer support - good and professional in my opinion.
Verification fast.
Withdrawals relatively fast.
Many providers.
Many games.
Many withdrawal possibilities.

I was confused about the bonus promotions. I had become an email for deposit bonus of 150%, but I didn't get it on the deposit section, so I had to inform the live service, and it was sorted out.

Nedel4o

9/10

After trying many casinos, my attention was brought to this one. I have read good reviews about it, so I went in. The basic stuff is pleaseable: verification, withdrawals, games, interface, customer support answers politely no matter how many questions you drop onto them. I am looking forward for playing there more and more.

They have to include more providers in this casino. Some of my preferable games are not in there. I also have sent them an email about which providers should be in their list.

notnowbaby

9/10

Very popular casino among my friends so I had to check it out too. They do withdrawals on ecopayz which was important to me. Countless number of slots including my favorites. Still didn't cashout bigger amount, but it seems to me, it will come that as well.

They do not give any deposit bonuses after the fourth deposit, so that would be a minor setback comparing to some other casinos that I regularely play.

vladivostok

9/10

I got email from this casino offering me a first deposit bonus of 150% so I decided why not. It has lots of different games and providers, the verification was very fast. the chat service is available whole day. so I am satisfied with casino. Still no winnings though.

The second and third bonus should be higher in my humble opinion, and there should be more promotions on weekends and holidays. I didn't see that so far.

Connector

10/10

Saw some promotion on of the famous casino forums and wanted to check this casino out. Oh, boy and was I right. this casino gives me everything I need: my favorite games, favorite providers, fast withdrawals and great deal of bonuses. This is gonna be a long journey.

Although the first page layout wasn't likeable at the first site which was upsetting for me at the time, I kept playing and didn't regret. The layout should be changed in some nice colors, this makes me a bit depressed or something.

giogiogio

10/10

I am pleasantly surprised by this casino. So many games to play, and so many providers too. My documents were verified in a matter of hours. The chat service is friendly, they make you feel comfortable playing by them. Let's see what is this all about. Let's go.

Maybe the layout site wasn't my cup of tea. I am kinda used to play on casinos where categories are sorted in visible order, while here I kinda have to put some 'effort' to find those.

TurboZo

9/10

First impression of this casino is great I would say. The first deposit bonus is especially appealing which was the main reason why I decided to deposit. Wagering requirements are doable, so not that much of a headache as in some other casinos. Verification is reasonably quick and after I sent the documents it was sorted out the day after.

At the first sight I had some issues to find the deposit button, which stays at the most casinos somewhere on the top of the page. That was a bit frustrating but honestly not that big of a deal.

Fedor84

10/10

Very fast withdrawals and verification with huge amount of available games. First deposit bonus is also attractive option. Actually first four bonuses are great.

I had a problem finding the deposit button at first. This option could be resolved to be more visible and easy to find. And after I found it, it was easy then to navigate

Mr.Santoro

10/10

A very good welcome bonus package. Relatively new casino, I didn't hear about it before, so I made my mind to try it out. At the moment I like it, it is

I haven't seen anything to complain about so far. For everything I need, there is an online service so I can ask. They respond quickly and inform very well.

bombastic