CosmicSlot Casino

CosmicSlot Casino - No withdrawal agter 6 days

€1500

The reason for my contact today is because cosmicslot Casino is not paying my 500EUR withdrawal after 6 bussiness days, when I try to contact their support team through Live Chat, it's always the same answer that tells me to keep waiting without any updates, and when I contact their email I get no answers. On there site it says that withdrawal tooks 3 days but it isn't when I losing always and finally whanted to withdrawal they keep waiting me for it

I'm afraid I will not receive my money, so I contact you guys as my last option to help me in this case.

CosmicSlot Casino - Casino cancelled pending cash outs

Hi,

My account has been fully verified with this casino before, I had 3 pending cash outs of €500 all 24hrs apart as per the casinos terms and conditions. They have been pending since 5th/8th & 9th of Feb, 2025. I also have another 3k balance on my account that I won on 9th Feb and was waiting for the 24hr period to pass so I could request another cashout. The website says €1000 per transaction, but it will only allow €500 Withdrawal per transaction.

The casino have emailed me today requesting me to upload ID and address again, I have no problem doing this. But the site does not give me the option as my account has already been verified. I contacted support they told me to email KYC finance dept. I have emailed them and attached the requested documents. I now have €4,500 balance back on my account.

I feel this casino is trying to stall payments In the hope that I use the balance up.

Please help AskGamblers, this is extremely frustrating.

CosmicSlot Casino - Cosmicslot delay payment

Hello, I started to use Cosmic slot casino, made a deposit. All was good. But now I'm waiting for withdraw more than 5 days, from live chat support I didn't get any answer, they just repeated the same. " Your withdrawal will be soon as possible". They not allowed to ask for more than 500, so I asked for 1 withdrawal of 500e. They are trying to scam me or delaying on purpose, without any information on what's going on. It looks like scam site, but let's see, if ask gmablers can help with this case. I uploaded screenshot where u will see my pending transaction and hope u will help to solve this problem with cosmic slot and their bad behaviour. Thanks

CosmicSlots - Prize from a competition not rewarded

CosmicSlot Casino held a competition on their social media platform where they would award 150 euro and 150 free spins to 3 lucky winners.

I participated in the contest and I was among the 3 players that won the draw.

I received a private message on my account to submit my email address that’s linked to my casino account and I did. They said that the rewards would be credited to my account in max 48 hours. The draw took place on 30 May!

After 3 days I messaged them again on both their social media and on live support on their site but they didn’t even answer on social media and on their platform the support said the appropriate person was looking into it.

6 days have passed, and no response! So I decided to open a complaint here

Ungelöst

€50

CosmicSlot Casino - Delayed cashout

Cosmicslot casino don't process withdrawal from 15th January , account was verified 16th, They also don't respond to emails 4 days already. Live chat can't help, only ask to wait for replay from Financial department. Waiting week or more for verified account I think is too long. I already lost back €400 and €500 is pending from 15th January.

CosmicSlot Casino - Deposit amount did not appear in the casino account

Made a deposit of €20 in Ethereum on January 7, 2024, but haven't received it in my account so far. I've repeatedly spoken with live chat but haven't received assistance. They ask for the same documents and pictures each time. They say the finance department is handling it and it should be resolved soon, but there have been no results so far. They don't care.

CosmicSlot Casino - No 2nd deposit confirmation

€20

The situation is this: I played on this site Cosmicslot, everything was fine, and an unpleasant situation developed. I transferred 700 € and 100 € to the Cosmicslots game account on November 15, 700 € was displayed only on the 16th, and 100 € still did not appear.

I wrote to their support service, to which I was told that the information had been transferred to the financial department and wait for an answer, there was actually no answer.

Then I started writing to the financial department myself, to which they did not answer me. Then they told me that supposedly my transaction was not sent to them I received it, but my money went to them, because I called my bank, the bank said that the money was in their account. I sent them all the screenshots from the bank, to which they still do not answer me

CosmicSlot Casino - Delayed and declined payment

€100

I have repeatedly tried to withdraw my winnings and they keep declining. I am verified as I sent all documents they needed. I have only received 2 withdrawals on the 23rd of June, and the 29th of June both for $ 650 CAD. There is $4000 left. Attached are screenshots of canceled withdrawals. I received an email stating my next withdrawal would be on the 3rd of July, in good faith I waited 6 extra days. I have emailed the financial department twice with no reply, customer support telling me to email the financial department, and also their live chat service which told me they could not help. So here is my complaint. Quite obvious purposeful delay.

CosmicSlot Casino - Delayed Skrill verification and payments

$4000

Dear Ask Gamblers team,

Since I got the wager done and got myself a nice win about a month ago, the kyc/verification process is very delayed/frustrating.
The deposit was done with ( skrill prepaid/virtual card - keep that in mind ). So the only way to withdraw is through bank/IBAN.
Once I got my papers/id/bank notes/card screenshots I sent them to the kyc department and got and email back asking for a card screenshot with my name on it ( Skrill currently does not issue a name on the virtual Card ) - So I sent a video recording with my Skrill account showing name on the Skrill account and then the card under my account, but with no luck unfortunately.

At that time we were past 20 days from the initial KYC contact and got really frustrated with the process and got in touch with a live chat agent within the casino, suggesting to deposit a small amount with Skrill balance and withdraw then with Skrill email/balance in order to accelerate the kyc/withdraw process. So I did deposit a small amount with Skrill ( without playing ofc ) and then immediately issued a withdraw with Skrill. Then I asked for the live agent to reissue the kyc department to initiate the kyc for Skrill but with no luck yet.

I already sent the passport/true skriller/ selfie with casino documents on the [email protected] 5 days ago with no response yet.

So here I am submitting a complaint in order to find a resolution to the problem I'm experiencing.

Thank you.

€1200

Beschwerde-Statistik

Gelöst 11

Durchschn. Betrag $ 745

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 2 Tage

Teilen Sie Ihre Erfahrung mit diesem Casino

Teilen Sie Ihre Meinung mit anderen Spielern. Seien Sie der Erste, der diesen Bonus bewertet!

Spielerbewertung

9.2/10 ● 694 Bewertungen

Top-Bewertungen unserer Spieler

wesson

9/10

A good casino with a simple and intuitive interface, also pleases and 10% cashback, which does not depend on the level of the player!! and that's a good thing, too bad they don't have Thunderkick slots.

Den1223

10/10

An excellent casino with a variety of providers and a variety of slots, interesting and convenient and very responsive help service, I recommend this casino without a doubt.

Maren944

10/10

Cosmicslot ist übersichtlich und hat eine Grosse Auswahl an Spielen.
Zudem sind immer wieder super Aktionen dabei. Gefällt mir sehr.
Der Support reagiert schnell und freundlich.

05102006

7/10

A new casino where many providers and all popular slots are present. Sufficiently bright and comfortable website design. Enjoy your time playing. Great work of the support team.

I haven't found any particular drawbacks yet. It may be necessary to speed up the processing of withdrawal requests. You can try to connect a number of operators, for example Novomatic.

Elnara

10/10

Super casino, I really like it. And the support and design and everything that is on the site, one of the best casinos at the moment, I vote for this casino without a doubt.

Had some initial trouble verifying my phone number, something relating to country's code.There are very few disadvantages, but I will still write one.

zvm1317

10/10

I like this casino for fast payouts, a huge number of providers, and the best bonuses. And also very good support, helped more than once to understand. Very polite and fair.

There are very few disadvantages, but I will still write one. I did not like the design of the site, but still it does not interfere with the game. While I was writing, I remembered that his style is too cartoonish, I prefer the strictness in the casino, but I'm only talking about the design.

margeb

9/10

Very fun an engaging design, fast and colourful. The bonuses are diverse, wagering is average. Top providers and games on slots and live casino also. Enjoying my time there.

Had some initial trouble verifying my phone number, something relating to country's code. No other than that at the moment, attention on chat is very quick.

fila111

9/10

I went in, registered, I was immediately offered 3 cool first deposit bonuses. The wager is good, average, x40, in many casinos it starts from x50, which is already pleasing. I liked the design and the set of providers, ELK, Playn'Go, Red Tiger, Push Gaming and the like. The chat responds very quickly and helps to solve any problem, in all languages. I liked the casino!

shakeydd

10/10

I like the generous bonus offers as that is what caught my attention and had me interested in registering an account. There is a lot of my favourite games and the wagering requirements are reasonable/ good to industry standards. I’m looking forward to a positive experience going forward.

No dislikes at this point as I am a new player here. I can’t foresee any issues at all with this casino. It hasn’t let me down thus far and I’m sure it won’t either!!

Dmitryi58r