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Was ist neu Aktuelle Aktionen Nachricht
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Casoo Casino ist in Ihrem Land nicht verfügbar, versuchen Sie es mit folgenden:

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Casoo Casino

Unsere Bewertung CasinoRank
7.3/10
CasinoRank
Spielerbewertung 369 Bewertungen
Beschwerdebeantwortung 27 Beschwerden
2 Tage durchschn. 27 Beschwerden

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Ansicht des Redakteurs

Casoo Casino nimmt Sie mit auf ein Abenteuer im Weltraum! Der endlose Kosmos ist keineswegs leer, zumindest nicht, wenn es um das Casoo Casino geht. Spielerinnen und Spieler finden hier eine große Auswahl an Casinospielen, die sie auf PC, Mac oder Mobilgeräten genießen können.

Was uns gefällt
  • Grandiose Spieleauswahl
  • Großzügiges Willkommensangebot für neue Spieler
  • Live Chat rund um die Uhr
Was uns nicht gefällt
  • Begrenzte Auswahl an Tischspielen
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Casoo Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.casoo.com/de
Gründungsjahr
2019
Lizenzen
Curacao
Unternehmen
Partnerprogramm
Sprachen
Deutsch, Dänisch, Englisch, Norwegisch, Polnisch, Spanisch, Französisch, Italienisch
Typ
Instant Play, Mobile, Krypto Casino, Live Casino

Allgemeine Informationen über Casoo Casino

Wenn Sie sich die besten Online Casinos anschauen, werden Sie feststellen, dass jede von ihnen Teil eines renommierten Glücksspielunternehmens ist und über eine anerkannte Lizenz verfügt, die den Betrieb von Glücksspieldiensten erlaubt. Casoo Casino bildet da keine Ausnahme. Es besitzt eine Glücksspiel-Lizenz aus Curaçao und wird von SG International N.V. betrieben.

Die Registrierung ist einfach, es sind jedoch einige persönliche Angaben erforderlich, um loslegen zu können. Bitte beachten Sie, dass Sie mindestens 18 Jahre alt sein müssen, um Casoo Casino betreten zu dürfen.

Bevor Sie zu Ihrer Entdeckungstour durch das riesige Angebot des Casoo Casinos aufbrechen, empfehlen wir Ihnen, unsere ausführliche Casino Bewertung zu lesen. Darin erfahren Sie alles über diesen Anbieter, von der Spielauswahl bis hin zu den Tools für verantwortungsbewusstes Spielen.

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Casoo Casino Boni

Werfen Sie einen Blick auf unsere Auswahl der besten Casoo Casino Boni und Wählen Sie einen, der Ihren Bedürfnissen am besten entspricht.

Alle Boni entdecken
Freispiele
150 Freispiele, 4. Einzahlung
Freispiele N/A
Umsatzanforderung für Freispiele N/A
Mindesteinzahlung €30
Match-Bonus
100% bis zu 300 €, 3. Einzahlung
Umsatzanforderung 20x
Bonus Prozentsatz 100%
Mindesteinzahlung €30
Freispiele
100 Freispiele, 2. Einzahlung
Freispiele N/A
Umsatzanforderung für Freispiele N/A
Mindesteinzahlung €20

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Casoo Casino hinterlassen haben.

Alle Beschwerden anzeigen
Casoo - Gewinn wird nicht Ausgezahlt
ich habe ein Problem mit Casoo.com.
Seit 15.01.2020, ist meine Auszahlung offen und ich werde immer wieder hingehalten. Ich kann mich auch nicht mehr Einloggen, da mein Account deaktiviert wurde. Ich habe daher die Befürchtung, das die Auszahlung nicht durchgeführt wird. Ich hoffe Askgamblers kann mir mit meinem Problem helfen.

Hier detailliert:

Abend 14.01.2020:
Ich habe meine 4 First Deposit Bonuse, mit je 50€ in Anspruch genommen. Bei den Bonus 1-3, habe ich kein Glück gehabt. Mit dem 4ten Bonus habe ich dann 1000€ gewonnen und habe auch die Bedienungen erfüllt. Ich habe mich auch an alle Regeln gehalten, wie z.b. 5€ Maximaler Einsatz pro Spin (Überwiegend 2€ und 4€ Gespielt).

Nacht 14.-15.01.2020:
Ich wollte dann eine Auszahlung per Kreditkarte beantragen, dies hat aber nicht funktioniert, daher habe ich dieses dann per Banküberweisung beantragt. Auch die angeforderten Dokumente zur Verifizierung habe ich hochgeladen. Identitätsprüfung (Personalausweis), Prüfung der Adresse (Kontoauszug) und Zahlungsmittel (Kreditkarte).

15.01.2020 8:36h / E-Mail erhalten von Joseph von Casoo
Ich habe ich eine Mitteilung erhalten, dass die Auszahlung Storniert wurde, ohne Angaben von Gründen. Darauf habe ich direkt beantworten, mit der Frage warum.

15.01.2020 17:44h / E-Mail erhalten von Joseph von Casoo
Ich habe die Antwort erhalten:
Es noch etwas zur Verifizierung: Meine Handynummer, einen Nachweis der Handy Nummer (Rechnung) und ein Bild von mir, Zettel mit Aufschrift Casoo 15.01.2020 und Personalausweis.

15.01.2020 18:17h / E-Mail an Joseph von Casoo gesendet
Ich habe die Handynummer, Handy Rechnung und das Bild von mir gesendet.

16.01.2020 16:22h / E-Mail erhalten von Joseph von Casoo
Die bitte um einen Skype Video Chat

16.01.2020 23:31h / E-Mail an Joseph von Casoo
Ich habe mein Skype Name mitgeteilt.

19.01.2020 23:36h / E-Mail an den Support von Casoo
Nochmals nachgefragt, da ich noch keine Antwort auf meine Mail vom 16.01.2020 erhalten habe.

20.01.2020 00:35h / E-Mail von Ryan von Casoo
Joseph wird mich morgen Kontaktieren

20.01.2020 23:36h / Skype Chat mit Jospeh
Ich hatte meinen Personalausweis nicht griffbereit, daher Skype Chat verschoben.

21.01.2020 ca. 23h
Ich habe versucht mich bei Casoo Ein zu loggen, hat aber nicht funktioniert!

21.01.2020 23:06 / Skype Video Chat mit Joseph
Zusammenfassung, sollte dies Ausführlicher benötigt werden, werde ich es gerne Nachreichen.
Wann habe ich mich Angemeldet, Welche Bonus habe ich verwendet, Warum gab es bei dem 3 Bonus ein Problem, Welche Spiele habe ich verwendet, Was waren die letzten Betts, Was der höchste Gewinn, Was der Maximale Bet. Dieses habe ich alles Wahrheitsgemäß mit meinem Wissen beantwortet.
Aussage am Schluss des Chats von Joseph: Es wird alles geprüft, es gibt keine Probleme seiner Meinung nach und das ich bis 22.01.2020 Antwort erhalten werde.
Frage noch von mir: Warum kann ich mich nicht mehr einloggen, Antwort: Zur Sicherheit, damit ich nichts ablesen kann, wehrend des Chats.

Seitdem bekomme ich keine Antwort mehr! Auch auf Nachfragen, wird nicht reagiert. Ich habe daher die Befürchtung, dass ich meinen Gewinn nicht erhalten werde, zumal ich mich auch bis heute noch immer nicht einloggen kann!

Bitte helfen sie mir…
staus Ungelöst
€1000
Casoo Casino - Not getting my money withdrawn
I have been a member of this casino since 2024. During my first year, I had no issues with withdrawals. However, this year I have experienced major problems when trying to withdraw funds.

I made my first withdrawals on the 9th (two withdrawals) and another one the following day. I used the same bank card that I used for deposits and that I have previously used for withdrawals without any issues. All of these withdrawals were returned to my account after six business days, and I was informed that my bank had declined the transactions. I contacted my bank and the card issuer, and they confirmed that they have not received or declined any transactions and that there are no restrictions on my card.

I then contacted customer support, who asked me to make another withdrawal. I did so, and the following day I received a message stating:

"Our Finance Department has informed us that your withdrawal has been unsuccessful and has been cancelled. We'd like to kindly ask you to try making the withdrawal again, or try making the withdrawal using an alternative payment method, such as instant banking, if suitable."

When I contacted support again, they told me that I must use the same card that had previously been used for withdrawals, even though I already had done so. They also asked me to try again and assured me that this time everything would go through without any issues (see attached files).

When I tried again, I received yet another message a few hours later stating:

"Our Financial Department informed us that the withdrawals you have requested were returned to your gaming balance because of the rejection on your bank side.
We kindly ask you to try again and use a different card for your future withdrawal.
We sincerely apologise for the inconvenience it may have caused you.
Should you have any additional questions, please do not hesitate to contact us at any time."

I contacted my bank again, and they confirmed that this information is incorrect. This is also evident, as it would be impossible for the bank to receive and reject a card transaction within just a few hours on the same day.

Please see all attached files for reference.
staus Gelöst
€600
Casoo Casino - Allowed me to KYC and Deposit from restricted country

Dear AG Team, in AUG 2020 I registered an Account at Casoo Casino.

While registering, I gad to set a password, the Nickname , e-mail address and the country I live in. Made a small deposit. Played some games. Then - got some winnings and made withdraw. I'v got a personal LTC wallet address to made my deposits to casoo. Hash is - https://live.blockcypher.com/ltc/address/MJgtzkEKQsfCWwZwMDXagUtZAazc31SVJC/

As you can see - I deposit to this address 272,18 LTC. Logs from my account is attached.

In 2022 year, from January - to December - I made deposits around at 20k+ Euro. But I've got no luck and just played it - so I didn't made any try to withdraw money. But when I've got a bonus in January - I got some play and want to withdraw - then I see. I've got no withdraw methods and wrote to support.

Than security answer me. That they blocked my account because my country (Russia) is restricted from their site.

But when I made deposits - it wasn't restricted. And when they gave me bonuses - it wasn't restricted.

So it's clearly to see for me - It's not fair play from them. Because, they got all my deposits and NOTHING is tell me on site or smth that I can't play in casino. But when I want to take some money back - they just say "It's restricted". Not correct, they were Not allowed to accept me AS a Player neither to accept my deposits.

Answer from security last was like:

"Please kindly note that our security system is checking user profiles only upon a withdrawal request, which is why we only now were able to detect your account and its origin country."

So in my mind - Restricted and blocked - okay. But take money from me that I deposited - unfair. They shouldn't allow me or inform me.

So dear team. Please help to solve this issue.

I want to:

  1. Void all stakes on my account
  2. Refund to balance ALL balances with the calculation of the fair formula: deposits minus withdrawals

Can you Help?

staus Gelöst

Beschwerde-Statistik

Gelöst 25
Durchschn. Betrag $ 2,878
Durchschn. Dauer 8 Tage
Durchschn. Antwortzeit 2 Tage

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Spielerbewertung
9.5/10 369 Bewertungen

Top-Bewertungen unserer Spieler

Quite strong when it comes to the game selection.
Promos are fairly good.
Very clean website design, can easily browse through search sections which is a big plus.
When it comes to the overall experience their payment choices are decent and convenient.

Great customer help chat but you have to check the time zone first!

It's fantastic that there are so many bonuses and promotions available but note that majority of them are only applicable to specific games. The majority of their featured games are also chosen based on their release date rather than their popularity. It's a real bummer if you want to try out the popular games. This is the case for most online casinos.

When it comes to winnings they usually take a day to be credited to your account as opposed to other sites that add funds in real-time. Still I'd recommend Casoo, friendly staff

There aren't many options for payment. But the ones that are available are the most popular, so you shouldn't have too much trouble if you want to go for cards.

Every time I play and bet, I'm greeted with all these exclusive bonuses and promotions. I'd like to become a VIP member so that I can receive exclusive gifts as well. There are numerous bonuses to claim, but keep an eye out for the wagering requirements. Some games take a long time to load as well. Nonetheless there were no other issues particularly when it came to depositing and withdrawing my funds.

Casoo casino is a fantastic casino and I'm grateful that a friend recommended it to me and trusted him.
- Nice games. I appreciate how easy it is to conduct transactions with them.
- Loyalty program. I'm hoping to qualify for it soon because I usually play with them these days.
- 8.5/10 for bonuses

Can they add a mobile app? That will be cool! I'll wait for a mobile app then maybe I'll give the perfect 10.
- Withdrawals are fine, you'll have options to choose from

If you enjoy trying out new and trendy slot games, you should register now! I had a lot of fun from winning by playing the top slots, awesome they come in a variety of themes. There are also 200 free spins available but games must be picked as said in their rules👏👏 the currency is Euros so just check the rates, yes!

Is there going to be any more live dealer games? If slots are what you like, this is the casino for you. Some are also I believe... just go for it if you have the money 👏

I became interested and looked into it, and I was surprised to find such a good website with bonuses that were appropriate for my bankroll. Most of the time, I am disappointed when I visit these types of sites, but I was blown away when I visited Casoo.

The game selection is solid. And they also offer some promotions. It's fun to play on because of those qualities, and Casoo simply provides a great experience for players, even if it's not the perfect platform!

Because the games have already been classified, you can easily select which ones you want to play. The verification process was quick.

For withdrawal requests I just submitted the needed documents and it got confirmed in under an hour.

I enjoy playing at Casoo casino because they have a large selection of games. This means that they have excellent game developer partners. I liked their slots and live dealer games. There is online support for customers too. I also learned that they are available to players from a number of countries; I'm currently in Brazil, and it's great that my account verification went smoothly.

DONT use this Casino! Major scam!

Firstly I deposited money with my credit card, then to be told that they don't support credit card withdrawals even though its an option.
They then asked me to deposit money on another card, which then also didn't work with withdrawals!

And not they are saying that I can only withdraw money via Skrill or such which I don't have...

DONT use this site!

Really fun to use since there are a lot of aspects that have changed overtime. Noticed from the reviews that players love to go and keep playing on at this brand because of the games.

While there are no negatives harbored from my side, there are lots of players who have talked about some aspects that have changed?

I hope that they can continue to make something better off of the things that we’ve had since & perhaps even more especially with the bonuses and gifts. Game selection is cool but you can expect some misses here and there.
Wish I could benefit from the reload bonus opportunity but I was told I need to be at a higher level first for the loyal program.

More people can look at the games and see that there are some really exceptional ones then there are those which selective players don’t look at or simply fancy.
Concerning the casino itself, there are some bugs that have broken people’s experiences but it’s pretty nice that they constantly update these.
Customer reps are reachable during specific hours.

LIKED STUFF: Well for starters, I think there is more to expect from Casoo casino as a whole. there are a lot of those who work on it like they offer the best they have. I do want to point out these ones for my own review at the very least.

+ Great bonuses, unique bonus system
+ One is that there are a lot of games to choose from, so that is actually a win for me
+ The next thing i like here is their customer service since they offer me more time to work out on the games and help me out whenever I would require extra assistance.
+ In total CS support is great, friendly and reachable despite the clock they're only active during.
= 9.00/10.00

LEAST LIKED: There isn’t much problem for me when it comes to Casoo, but then there are some reviews here which have been true for me.

- Need to at least try improve their site for load speed.
- Another is the way they designed their games to be categorised as just one? Not my cup of tea. That is just a way for me to comment on the design that they have as well as the creative inputs. Needless to say these arguments don't affect my playing experience in any bad way.

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