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Was ist neu Aktuelle Aktionen Nachricht


Markiere alle als gelesen

Einstellungen

Was ist neu Aktuelle Aktionen Nachricht
Was ist neu Aktuelle Aktionen Nachricht
Bewertungen
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CasinoLuck AskGamblers hat keine aktive Partnerschaft mehr mit diesem Casino-Betreiber. Bitte versuchen Sie es stattdessen mit Folgenden:

Sportuna Casino
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BetyBet Casino
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CasinoLuck

Unsere Bewertung CasinoRank
1/10
CasinoRank
Spielerbewertung 88 Bewertungen
Beschwerdebeantwortung 23 Beschwerden
2 Tage durchschn. 23 Beschwerden
Was uns gefällt
  • Sensationelles Spielesortiment
  • SSL-Verschlüsselung
  • Deutschsprachige Kundenbetreuung
  • Sehr ausgereifte Mobilseite
  • Überzeugendes Sicherheitskonzept
Was uns nicht gefällt
  • Kundendienst (noch) nicht ganztägig erreichbar
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


CasinoLuck Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.casinoluck.com/
Gründungsjahr
1999
Lizenzen
Dänische Glücksspielbehörde Spillemyndigheden (DGA), Malta Gaming Authority (MGA), Schwedische Glücksspielkommission Spelinspektionen (SGA), Britische Glücksspielkommission
Partnerprogramm
Sprachen
Englisch, Finnisch, Norwegisch
Typ
Instant Play, Mobile

Luck ist ein 1999 gegründetes Online Casino, die von Aspire Global International betrieben wird. Die Luck Spielothek gehört mit über 20 Jahren Branchenerfahrung zu den Urgesteinen des Online-Glücksspiels. Beim ersten Besuch in der virtuellen Luck Spielothek blicken Sie direkt in ein Meer aus vierblättrigen Kleeblättern. Auch sonst gibt sich das renommierte Luck schick und äußerst nutzfreundlich. Bei Luck tummelt sich zudem die absolute Elite der Spielehersteller. Um nur einige etablierte Hersteller zu nennen: NetEnt, Microgaming, IGT (WagerWorks), Betsoft, iSoftBet, Play'n GO, Evolution Gaming und Nyx Interactive. Spieler müssen auch in puncto Sicherheit keine Sorgen machen, denn die Luck Spielhalle besitzt die gültige Lizenz der angesehenen maltesischen Glücksspielbehörde (MGA). Alles, was Sie sonst noch über Luck wissen sollten, erfahren Sie in unserem Online Casino Test.

Nicht zugelassene Länder

Spieler, die in den folgenden Ländern ansässig sind, dürfen sich aufgrund unterschiedlicher Glücksspielgesetze leider kein Spielerkonto bei Luck anlegen: Australien, Belgien, Costa Rica, Curacao, Zypern, Tschechien, Frankreich, Italien, Lettland, Polen, Portugal, USA und andere.

Bitte beachten Sie, dass es in Ihrer alleinigen Verantwortung liegt, sich über die geltenden Gesetze in Bezug auf das Glücksspiel in Ihrem Rechtsraum zu informieren.

Online Spielautomaten

Das umfangreiche Spielesortiment von der Luck Spielothek besteht aus mehreren Tausend hochwertigen Spielen, die von den folgenden renommierten Spieleherstellern stammen: Microgaming, NetEnt, Evolution Gaming, Betsoft, Nyx Interactive, Play'n GO, IGT (WagerWorks), iSoftBet, Quickspin, SG Gaming, Big Time Gaming, Foxium, Merkur Gaming, Blueprint Gaming, Just For The Win, Lightning Box, 2 By 2 Gaming, Reel Time Gaming und vielen mehr.

Automaten-Freunde dürfen sich auf über 1.000 Online Slots freuen. Die beliebtesten Spielautomaten bei Luck sind übrigens Starburst, Octopus Treasure und Curse of the Werewolf Megaways.

Mobile Spiele

Aspire Global ist für ihre erstklassigen mobilen Spielotheken bekannt und hat sich auch bei der mobilen Version von Luck wieder ordentlich ins Zeug gelegt. Dank den modernen HTML5-Standards ist die Webseite mit allen modernen Smartphones und Tablets kompatibel – unabhängig vom jeweiligen Betriebssystem. Nutzerfreundlich, übersichtlich und einfach zu bedienen ist Luck mobil außerdem. Eine App müssen Sie sich aber nicht besorgen, denn die Luck Spielbank wird direkt im Internetbrowser Ihres Mobilgerätes ausgeführt.

Kundendienst

Der deutschsprachige Kundendienst ist täglich von 08:00 bis 00:00 Uhr über Live-Chat erreichbar. Auch auf E-Mails wird in der Regel schnell geantwortet.

Ein informativer Hilfebereich mit den Antworten auf häufig gestellte Spielerfragen steht Ihnen zudem zur Verfügung.

Sicherheit und Fairness

Die Luck Spielothek verwendet die neueste 128-bit SSL (Secure Socket Layer) Verschlüsselungstechnologie, um zu jeder Zeit den Schutz Ihrer sensiblen Daten und Transaktionen zu gewährleisten. Außerdem erfüllt Luck die strengen Lizenzbedingungen der maltesischen Glücksspielbehörde (MGA).

Um Ihnen stets ein faires Spielerlebnis mit absolut zufälligen Ergebnissen zu garantieren, kommen bei Luck immer unabhängig geprüfte Zufallszahlengeneratoren (Random Number Generator, RNG) zum Einsatz.

Online Casino Test: Luck

Die Luck Online Spielothek behauptet sich seit mehr als 20 Jahren erfolgreich am Markt und dafür gibt es gute Gründe. Auch in unserem Test hat die renommierte Internet-Spielothek auf ganzer Linie überzeugt. Fantastische Spieleauswahl, schnelle Auszahlungen und ein kompetenter Kundendienst – Die Liste der positiven Aspekte ist lang. Das Sicherheitskonzept von Luck genügt ebenfalls unseren hohen Standards.

Info: Die Zahlungsmethoden Neteller, Skrill, eZeeWallet und Paysafecard stehen derzeit aufgrund regulatorischer Beschränkungen nicht in Online Casinos in Deutschland zur Verfügung.

StallCation

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für CasinoLuck hinterlassen haben.

Alle Beschwerden anzeigen
Missing funds due to game glitch followed by inadequate investigation of the issue
I have been gambling online for 8 years now and spent probably over a million. My 'total game play' might be somewhere around 25 mio. All casino accounts I have opened (via AskGamblers) have always been examined by me on AskGamblers, I like to play at fair and reputable casino's. I have a positive track record and large game plays at many of them. My faith in the online gambling industry has always been high and I have always been telling people: "as long as you select reputable, licensed and audited casino's, you are better off than in your local casino due to the high RTP of online casino's". Right now, I am afraid that I cannot be that big spender and ambassador for the online gambling industry anymore. On Tuesday night 14th / Wednesday morning 15th I deposited EUR 7100,- in total at CasinoLuck. After make my last deposit for the 'night', EUR500,-, I was finally lucky. While playing EU20,- per bet on the game Renegades, which I recently discovered and which is one of my favorites now, I got a bonus game. During the first free spins, my balance went up form 500 to over 2500. Than the bonus game got retriggered and I was extremely excited since my balance went up from 500 to over 2500 in the first spins only and I had a lot of spins left. With over EUR20,- per bet, one might expect that my EUR 7100,- loss that night might be deducted big time or even turn out to be a win! But, unfortunately, short after the retrigger of the bonus game, "my session timed out". This was an error from CasinoLuck in the middle of an active and retriggered bonus game. No lost connection, no internet problems, just a session which was timed out by CasinoLuck. Normally, one can experience this while not being active for a while due to safety purposes, which is good. But I was in the middle of a EUR20,- per bet retriggered bonus game. Well, this is not convenient and spoils the excitement of the moment a bit, but I experienced similar situations at other casino's before and after logging back in I always found that my balance was in order and the pending bonus games were continued, so fair enough. But not this time. After logging back in, my balance was down to approx. EUR 500,- which was my balance right before the bonus game started. All the bonus games were gone. I tried some low value bets on the game Renegades, hoping that my previous session would be restored but none of this all. I immediately tried to contact live chat but they were closed. Than I immediately sent an e-mail explaining the situation and asking for help. I stayed up until the morning in order to be able to contact live chat as soon as they 'opened up'. No solutions were given at that moment, they escalated it to the technical department. I contacted live chat later that day in a really polite way, they told me that they 'really needed me to be a little bit more patient'. A day later, I received an e-mail from them: Dear XXXXXX, We thank you for playing at CasinoLuck and hope you are enjoying. I am writing to inform you that our technical department has checked your bets and as per our Disconnection Policy this round was automatically finished for you when the connection was lost. The 2500 coin win depends on the coin value you had. In this case the coin value was less than 1.00. I would also like to let you know that you have 50 free spins on Astrodice waiting for you to use. Well, in this e-mail they admit that there was a 2500 coin win in total but they claim that my coin value was less than 1.00. That is not true. My last bets were under 1.00 just to try to restore my previous session. So, it is not about my last few bets, this is about the bets before that. I gave them an exact time window. And those bets are gone. As well as my balance and bonus games. I cannot find these bets back in my game history either. But I can prove that I deposited large amounts of money. Sometimes in that (14 - 15 November) session EUR 1200,- in less than 25 minutes (500+200+500). Please tell me, how can I spend 1200 in 25 minutes with such low bets? I replied to this e-mail but did not get any respond. Until I was contacted by a personal VIP Account manager who called me for a promotion. She was not aware at all of the issue and told me that her colleague sending the initial e-mail was ill at home. I explained the situation to her. She would sort it out for me and come with a solution. I waited for days and after 5 days I sent a polite e-mail to VIP@casinoluck in which I asked for an update. No response. 27 hours later I sent another reminder. No response. Than I contacted live chat. I had to explain my situation all over again. Please see screenshot. Regina, my VIP accountmanager called my yesterday afternoon confirming what I was told on livechat. During my first telephone call a week earlier she asked me for proof and screenshots. How can I have screenshots if my session is timed out by Casinoluck and instantly after, I am redirected to the lobby to log back in? Should I make screenshots every split second while playing in order to be able to proof should anything go wrong? Nice business is this..! So, when she called me yesterday she confirmed again that 'there is nothing I can proof'. We cannot do anything for you. I am ready to send all e-mails over to AskGamblers upon their request. I have offered CasinoLuck to find a solution together without third party interference for 5 times. There is no other option left than filing a compliant here. AskGamblers, if you want to check my trackrecord at over 10 high ranked and / or AskGamblers certified casino's please let me know.
staus Gelöst
Attempting to apply unfair rule which is not listed within their terms
I completed the wagering for my bonus, But casinoluck claim all of the net entertainment slots are only 50% contribution, Which is not stated in the terms and conditions. I believe they should be held to the terms and conditions as we players do. The live chat with my "VIP agent" Clyde: quote the terms and conditions for my claim on askgamblers Aaron: 6.Not all games contribute the same percentage towards reducing a player's wagering requirement. Wagers made on most games contribute 100%, with the following exceptions: Aaron: Jackpot games contribute 20%. Aaron: Keno, Cloud Quest, Tower Quest, all Table Games, Hi-Lo games and Video Poker games (except Jacks or Better) contribute 10%. Aaron: All type of Black Jack games, All Roulettes, All Jacks or Better Video Poker, Punto Banco, Baccarat, Oasis Poker, Texas Hold´em, Blood Suckers, Jackpot 6000, Craps and Casino Hold´em contribute 0%. Clyde: so where does that say Net ent 50%? Clyde: Mate! it doesn't does it? Aaron: " Further requirements may be set, according to the type of bonuses. " Clyde: ok taking it to askgamblers Clyde: that term is far to vague to even claim Aaron: It does not specify the Netent games being 50%, the terms and conditions inform you that games do not have the same contribution to your wagering requirement. You can of course always ask for such information via email, live chat or telephone. Clyde: it should be listed in the terms and conditions, Thats what they are there for. Aaron: The bonus policy was very clear stating that there are different games that contribute differently to your wagering requirement. However I do understand what you mean Clyde. Usually when customers read the bonus policy they come to Live Chat to ask for more information regarding what games contribute 100% and so on. Clyde: you can't just say they have always been like that because a few weeks before I won a bonus playing the same game with 100% contribution. I counted it
staus Gelöst
Account suspended, security team has not been responding to my emails, winnings are not paid
I have won around 700 pounds completing their sign up offer. As I tried to withdraw, my account got suspended. I received an email from their security team saying that i need to send them the following documents: 1. A scan or digital photo of your passport personal details page OR a scan of National ID card/drivers license (back and front). 2. A scan or digital photo of a recent utility bill (electricity, phone, or alike) not older than 60 days. 3. A screenshot from within your e-wallet. 4. A close up photo where you hold your ID/passport next to your face. I submitted the documents 7 days ago. After that, sent them a couple of emails but did not receive anything from them. I tried to contact the live chat as well. The lady was very unhelpful, she kept repeating that I need to send an email to their security team, although I explained that they have not been replying to my emails and since they do not have a phone number one can call, there is no one else except the live chat left to contact. The live chat representative asked me if I have sent the notarised documents, which was a surprise, since I was not requested to send any notarised documents. If this is what it takes to receive the money I won legitimately, I will do it. However, nobody from their security team has contacted me after I sent the documents, which they have requested. She also told me that my account is closed due to fraud, which really shocked me. I sent an email to their team asking what fraud was she talking about, however have not received any answer. Do not really know what else to do and how to get in contact with them, since they have been ignoring me. It really annoys me that once you win, they do not want to pay a player. This does not seem right to me. I am really looking forward to find out their reasons behind mine so called fraud, since I am sure that I have not done anything wrong: only played one slot and did not exceed 5pounds bet rule, and receive my winnings, of course. I believe that somebody has to regulate such casinos more closely, because they are doing whatever they please.
staus Gelöst
£700

Beschwerde-Statistik

Gelöst 21
Durchschn. Betrag $ 1,161
Durchschn. Dauer 8 Tage
Durchschn. Antwortzeit 2 Tage

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Spielerbewertung
7/10 88 Bewertungen

Top-Bewertungen unserer Spieler

Had a great run at craps here - then I dunked it all. lol

Fun spot thou.

Just WOW! So I was looking for a new site as I was bored of my normal ones. I joined yesterday!

I only ever do small deposits so as there was 100% bonus + 100 free spins I though I'd pop on £15 so I had 30 to play with, I started on jack and the bean stalk played 40p a play won £60 on free spins I them moved to Jurassic park and thought to my self I'll never play though the wagering so I did £1.20 a spin got down to my last £20 and got some more free spins! It went crazy like I mean crazy crazy and I won just over £800!! I still had to wager £150 so play a few other slots and got Down to around £700 and then went back to Jurassic park and won just over £260 had finished my wagering requirements and withdrew and was processed this morning! Chat helpful as I did not need to send docs but emailed to check and they told me I didn't need to!!

There only one thing I dislike slightly is paying to deposit :(

Inaktiver Benutzer badge
1/10

Nothing about this establishment is positive. Stay away, far far away from this casino

This is the absolute worst casino I have played at. Their RTP % is so low it's I have never on 10 deposits been ahead at all, it's just downhill from the first spin every time. Also their games lag like crazy and crash every 10-20 spins.

Stay away from this place. I'm sure their games are not fair either. I can see they are under the Everymatrix platform witch seams to have extremely low RTP on all their casinos. "We cannot controll our games" yeah right. Rigged and I would not want my worst enemy to play here because you will never, ever win even 10 bucks.

Also I had a deposit limit on my account that I forgot about and I was still able to make a deposit but the money did not appear in my account. Had to wait 7 days before they allowed me to play. Correction, I had to wait 7 days until I lost it all in 5 minutes on games that fore some reason seam to have no prices. Hope they go banckrupt.

Only positive thing I could think of is they have most of the games I like.

I've played online casinos for years. I'm currently a member of 7 or 8 casinos that I play on a regular basis. I wanted to try something new. I spent over $300 spent, not one bonus on Centre Court. Including any winnings in between. I've lost before but never like that.

Save your money and don't play there !

How I started playing at Casino Luck? Hm let me think. I had some fun here at AskGamblers and I wanted to know which casinos have the highest casino rank. I found Casino Luck on top of this ranking list. I looked more information’s about it and I was happy because they have my two favorite software’s. NetEnt and Microgaming. Beside that they offer games from the following software’s: IGT, Betsoft, iSoftBet, Play'n GO, Evolution Gaming and Nyx Interactive.

I saw they offer great welcome bonus: 100% match deposit + 100 free spins on any of this three games: Gonzo's Quest, Jack and beanstalk or Starburst. I made deposit of 20€ and receive 20€ of bonus. 100 free spins were added next day. I chose to play Jack and beanstalk with these free spins. I managed to got around 19€ from it. I stayed at this game from the beginning. I was hoping that I will get some free spins, but the game wasn't in the mood. Later I changed it, I tried Gonzo's Quest. I've had a run of bad luck, because my balance was falling down towards 0.

With the last 10€ I played Dead or Alive. I set 0.36€ bet per spin in case I get free spins and then maybe I hit something big, but this did not happen. In the end I lost all money.

Otherwise I had nice time while I was playing. I would definitely recommend Casino Luck to everyone. They have nice website and what I really like at this casino is free spins. I get some free spins almost every week on selected game. I didn't manage to cash out any winnings from them. Yet. They know how to work with clients with these free spins. I am sure I will make deposit here again in the future. I will rate this casino with 10 stars

No one can touch these people, class, perfect!

Just one problem, no sound on iPhone after IOS8

No sound on iPHONE IOS8.

Stay away from this casino!!!!!!!! Played there with 60 euros Jack and the beanstalk and after 4 hours playing on the lowest bet I didn't get free spin feature after I had 30-40 times 2 scatter (chest) missing the one more which opens the free spin feature!!!!!!!!!! I have never experienced such a thing..not even a close...How disappointing!!!!

Casino luck it is online casino, that really worth to try by everyone. I played a lot in this casino, and at least one my monthly deposit goes to this casino, when i claim their monthly reload bonus.

Of course very important is software, for any online casino. All games at casino luck is playing from browser or mobile directly, without download any software. There is a lot of different games from different softwares, most important for me - quickfire, netent, NYX.

Customer support at casino luck for me is not exist. Not because there is no way to get help, just because i never had any question to them. Only once i have sent email to their customer support - to verify my account. My email was documents was replied within hour or two, and my account was verified. No any situation appear when i was need to contact support.

Bonuses and promotions are not big. Usually i play only once with my own funds in this casino - i claim 50% monthly reload bonus with 15 x wagering requirements. It is very good offer, because no any other casinos give bonuses with so low wagering requirements. I think about half of my deposits with this bonus sucessful and i have withdrawal. Twice a month i got no deposit freespins, only 5, but still not so bad.

Withdrawals take 4-8 hours. It is not fastest time to get money on skrill account, but acceptable of course. There is many casinos that pay slower, and few which pay faster. But it is still good, if i go sleep and make withdrawal, when i wake up money usually already at my skrill account.

Overall result is that this is awesome online casino. Good and big selection of games, good customer support, no any problems with withdrawals or any other problems. 9 stars will take this casino, 1 stars is not perfect bonuses and withdrawals can be faster.

Withdrawals could be a bit faster, but it is not big problem. Bonuses could be better for sure.

This is probably the best and most trusted Net Ent casino. I say Net Ent casino because they are become recognized by this games, beside Net ent they offer Microgaming, Bet Soft and a lot of others game providers but I will always recognize them by Net Ent. They have great and huge game selection, I think that they offer more than 700 games from different providers and I am sure that everyone can find something interesting here.

I love this casino because my first big (very big) win was on this casino. I deposited 100$ get bonus of 150% and start playing. I was young and I was just find out for that great Net Ent games, to be more precise their video slots. I was playing only games which were famous and which I saw on banners or other ads because I assumed that that games are the best (and I was right). Gonzo's quest, Jack Hammer, Dead or alive are games on which I earned 1125$. I remember that number just like it was yesterday. :) After that I was asking for withdraw on my skrill ( but than it still was moneybookers ). They asked me for verification, I sent them all my documents and they pay me without any problems. It take two days (verification and payout) and that is very very fast. I mean it was first time to get withdraw and it was big amount. I was thinking that it is normal and now I see that there is a lot of bad casino who will delay or avoid that payment and just now I realize (when I saw all that bad casinos) how great this casino is.

For customer support I can't say one bad word. This is maybe the best customer support I ever seen. They are not always available on live chat but you can send email and you will get fast respond. I never waited more than couple hours.

General impression is that there are no better casino than this, maybe few casinos have same quality but there are no better casinos :) 10 stars from me !

Inaktiver Benutzer
9/10

I literally been active on casino since their beginning. You may be aware that the Casino Luck is one "green" place to win some easy cash so if you have had experience with these other NetEnt casinos you will not be a problem to get used to this environment because everything is almost identical. Casino Luck in a short time with me strengthen the position of trusted casinos and a very professional approach to online gambling, which is still very difficult if you take the fact that an increasing number of scam sites and other forms of fraud, players from around the world.

I immediately took advantage of the opportunity bonus of 100% till 150€ so I decided to try out how it all works in practice. Although I was unable to rollover this bonus I can not say that the wager requirement is very high, on the contrary my mistake is that I am at times a lack of luck playing roulette and completely lost control of my investments. When the account balance of € 300 along with a bonus, you make a bet on "red" field in the amount of € 50 then you can not expect a happy end. This is my mistake and i want forgot this, for smarter play in future and make some wall between low and high stake on Roulette.

I have used many promotions from Christmas and New Year promotional calendar and every time you would not make the deposit, the next day I would be waiting free spins on some of their popular games, this information will discover on their website I'm just telling you my personal experience. On one of these free spins games last week I managed to finish the rollover and eventually end up with a profit of € 60 which is for me these days one of the most significant gains. This is just a good place to relax your brain, and when you lose some money like me, don't be angry be strong to try again.

Payment on my account was completed in about 48 hours, I have long ago verified account with them since I registered on Casino Luck more than six months so that there was no problem when it comes to the request for the transfer of money. The payment was made via Mastercard even though I once worked a deposit by Neteller, however in the meantime, this card has expired so I have not renewed this method of deposit. I have no objection to the technical support everything is as it should be, bravo for Casino Luck. Welcome bonus is available for first deposit via Neteller or Credit Card I think.

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