Casino Cruise

The casino have a big collection of games and it is easy to navigate around. The site looks good as well and loads pretty fast.

Customer service could be better. Asking for assistance via email takes "forever", so better use the chat if anyone is there to answer it. I have a €6000 withdrawal that I am waiting for, but this also seems to take forever. My documents was approved 3 days ago and I was promised a priority withdrawal. Yesterday customer service said that it was on its way, but still the payment are pending. Some casinos use only 30 minutes to send money - I wish CasinoCruise could learn from them.

Good selection of games and a very sleek site, which plays well.

Unfortunately, I've now been waiting FOUR DAYS for my verification documents to be processed. A pending withdrawal has now been 'pending' for the same four days. I am unsure how long it takes their security department to open and verify four documents to release a withdrawal. Whenever I contact support, I am just given the same story 'You'll get an email when verification is complete'. I've never known a casino to take so long and appear to drag it's heels. Hoping to have some resolution today?

A great website with a good selection of games, I had actually excluded from Casino Luck (an Everymatrix run site) previously and the guys at casino cruise were very fast to pick up on that and closed my account.

I received an email advising my deposit will be returned. I believe Casinos have a responsibility to protect players and Casino Cruise certainly proved this well and because I believe player protection is one of the most important things I must rate them very highly.

Nothing I disliked here, only slight niggle if I was to be picky is I didn't see and Williams Interactive slots (WMS) that would make a great addition to the site :)

This was yet another one of those casinos recommended to me by one of my Askgamblers darling. Don't you just love these darlings of mine?! Hehehe. Well, I visited their website, had a good look around, checked their T&C, their withdrawal time frames and whatnots, before finally signing up. That was almost exactly one year ago, but only now I'm writing up a review on Casino Cruise. Why? Well, I don't really know, but it's just one of those things that got shelved for quite a long while and then suddenly refound and refreshed. Will it be active again as before? Hmm, that would depend on several things though, like good bonus offers, no-wager free spins, improved bonuses and free spins terms, and whatnots. Casino Cruise got shelved because there were a few things that I didn't quite like about their terms or bonuses, but I really cannot recall now what they were. Never mind. I'll give it another go for now, for a while, until something make me dislike it again, hahaha.

First it was OddsMatrix, now it's EveryMatrix, are these all just some tricks? I guess not. They have so many casinos operating at the same time, have been seen to be reliable enough, some even have high rankings, so there shouldn't be any doubts in my head, right? Hmm, ask me again next year, or the year after. Right now, I cannot be so sure!

I have taken up all of their welcome bonus offers, from the first to the last, deposited and played with them on a few of my favorite games, but from the five deposits or so that I have made last year, I have not won any single game, nor made any single withdrawal from Casino Cruise. For me, if I cannot make any single win after 5 straight deposits, then the casino is regarded as not suitable for me, not good for me, or whatever. Aah! Did I say I couldn't remember why this casino was shelved? Now I remembered! Hahaha.

Had this not been one of EveryMatrix group of casinos, I would have rated it with not more than 5 stars. But since it is, I'll give it benefit of the doubt, with 6 stars. I do like a few other EveryMatrix casinos, so perhaps Casino Cruise needs more pushing on the butt to get things going better for them. Or like some people would say, "kick them on their butts to get them going!" Hahaha.

What do I dislike the most? Seems hard to answer, doesn't it, but it isn't, really. Number one dislike...I just cannot win from this casino! Bad luck, no luck, sh*tty luck, or, what the f*ck! If it goes on like this for much longer, in my deep freezer it'll soon get stuck! Hahaha.

I wish I knew... I received an email to register from Slots4play Ltd, Leigham Vale 41, London, SW16 2JQ, mentioning the following;

"CasinoCruise have 100 Free Spins for you to try on popular games such as Gonzo's Quest Slot Machine. This promotion is for all new players who join and register today!

1. Register here
2. Get 100 Totally free spins bonus at CasinoCruise!

Casino Cruise is also offering a specialty welcome bonus of 100 free spins, up to 150% of your deposit bonus up to £300. This means that you could essentially double your money and more as well as get access to hundred free spins on designated slot machines.

CasinoCruise gives you more than double the amount of money you deposit so that you have ample chances to win as well as up to 100 different free spins undesignated casino slot machines."

I register and spoke to Louisa in chat but she said I was never registered and email looked like a scam. Louisa is looking into it and will email me back tomorrow as soon as she elevates this to management. I gave my personal info on the site and when I clicked on all done it sent me to this Casino Cruise affiliate Program.

This needs to be addressed quickly please!

The scam email received to play at this casino but unsure if this is the casino's fault although they need to know about it.

Thank you.

The selection of games is OK (like most of the casinos online) and I like the design of the website.

Casino Cruise awards the welcome bonus to everyone and when you actually win, they find the reason not to pay you: terms and conditions say that the player is not eligible for the welcome bonus if he/she uses Skrill.

I do not have a problem that the casino has such a rule, I have a problem that it is not written anywhere except in their terms and conditions. When you are making your deposit via moneybookers (which, according to them, does not provide a player with the bonus) they even provide you with options on what bonus to select. So basically, without reading their full terms and conditions, one is not informed that he is not eligible for the bonus. I won 750 pounds, which were confiscated because, as they told me later, I was not entitled for the bonus.

Taking into account the amount of disputes this casino receives and my personal experience with this website, I would tell everyone to keep away from it.

A large selection of slots and regular new slots, a large selection of slots and new slots regularly and are regularly offered free spins.

It takes a very long time before you can unclaimed winnings you get Neteller account. To other casinos is much faster.

Good choice of games and really enjoyed this casino until I made my second withdrawal

Withdrawal process is abysmal. Been trying to sort out my 2nd withdrawal that has been pending for 4 days to Skrill. Live chat have lied to me and now they say they have no information of when my withdrawal will be processed.

Great Casino. I liked the wide selection of games the best. The games made me happy.

Missing my favourite game, WildCat Canyon. Also, I never got a chance to cashout.

Game platform is very nice, nice website and fast operators are very helpful and I got the bonus that I wanted after negotiation.
Lots of games to choose from, lots of offer and promotions, and also get a point for every 10$ you spent which can convert to cash ( no wagering ) for every 100 points.
Very well done.