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Bob Casino

Unsere Bewertung CasinoRank
7.2/10
CasinoRank
Spielerbewertung 240 Bewertungen
Beschwerdebeantwortung 23 Beschwerden
1 Tag durchschn. 23 Beschwerden

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Meinung der Redaktion

Bob Casino bietet ein klares und übersichtliches Design und einfache Navigation. Der Kundenservice steht Ihnen rund um die Uhr zur Verfügung und kann über das Symbol in der rechten unteren Ecke aufgerufen werden. Auch die Registrierung schließen Sie in zwei einfachen Schritten und in weniger als einer Minute ab. Die Sprache der Webseite kann über das Auswahlmenü in der rechten oberen Ecke angepasst werden, mitunter auch Deutsch.

Was uns gefällt
  • Online Spielautomaten von Top-Anbietern
  • 24/7 Kundenservice in mehreren Sprachen
  • Beeindruckende Tools für verantwortungsbewusstes Spielen
Was uns nicht gefällt
  • Gebühren können anfallen
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Bob Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.bobcasino.com/de
Gründungsjahr
2017
Lizenzen
Malta Gaming Authority (MGA)
Partnerprogramm
Sprachen
Englisch, Finnisch, Norwegisch, Schwedisch, Russisch, Polnisch, Spanisch, Französisch, Japanisch, Chinesisch, Deutsch
Typ
Instant Play, Mobile

Allgemeine Informationen über das Bob Casino

Bob Casino ist ein Online Casino, das von N1 Interactive Ltd betrieben wird. Das Unternehmen wurde im Jahr 2017 gegründet und verfügt über eine Lizenz der Malta Gaming Authority.

Die Webseite ist in 7 verschiedenen Sprachen verfügbar, darunter auch Deutsch. Bob Casino verfügt außerdem über ein VIP Programm mit 22 Stufen. Mit jedem Spiel sammeln Sie Fortschritte und nähern sich verschiedenen Belohnungen.

Für weiterführende Informationen empfehlen wir unsere detaillierte Casino Bewertung.

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Bob Casino Boni

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Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Bob Casino hinterlassen haben.

Alle Beschwerden anzeigen
Bob Casino - Waiting for weeks on a Max Quest Tournament prices
Hi I am a big fan of Bobs Casino, and it hurts me to do this.

SInce a month Betsoft launched a new action game on BC.
To promote these games BC set up a sort of free roll tournament. with real cash prices
Each tournament has an end date,
When u play each account gets an user ID . ( once you played a game, this id-user is yours foreverytime you play the game.and so i became User 4965595

They first started out with 2 big tournaments with each 10 winners (€500 for the winner - €10 for the number 10)
It was new so i played and became 9th . so i won €20 not bad .

the other tournament i did better and became third (€150)

after these big price tournaments they started to orginize the same tournaments but with smaller prices ( €150 for the winner and €5 for the nr 10.)
I won the tournament and so €150

makes a total of €320,00

It's been 3 weeks ago since i won the first tour.
but i havent received any money, instead i didnt received nothing from al the 3 tournaments.

I contacted with support. and they said that i had to wait for a little bit.
So i waited but still nothiing.
Then came agent Logan who said that it took a week to pay the winners so he adviced me to wait again and contact them again over a week.
I waited a for a week and got back to support. and yes you can guess it .
Now they said that the problem lays at the finance team. and they will send a email with information to me when they know more.

i spoke to a few more agents and thy all gave me the same answer.
Even agent MARIO (very rude) our conversation wasnt done , but he said " my shift is done i will put you on hold so you will get a new agent who will help you." (like REALY?)

Till this day i havent received a mail nor money on my account.

i am glad i made some printscreens of the result.

I am sorry to say this.but .

If think this is realy bad of them.

P.A
staus Gelöst
€320
Bob Casino - Blocking my account claiming self-exclusion when there is none

Hello,

I hope askgamblers.com will help me to solve the problem with N1 casinos group: Bobcasino, N1casino.com, spiniacasino.com, euslot.com and betchan.com. They all set self-exclusions on my account without my permission. Or maybe their system is not safe for players and someone else operated on my accounts.

I will start from saying that last year (2018) I set limits on bobcasino till November. When my self-exclusion ended I asked to reopen my account. After a few e-mails with requests I got info that my account was active now (Nov 28, 2018). When I tried to log in a pop-up info jumped with message: "You have set self-exclusion limit etc.." and I could not log in. After a few emails they told me I had probably self-exclusons in other casinos and could not log in until they end. I denied I had no limits anymore in any of the MGA licence casinos. The bob team told me to write an official email with request to open my account. So I did. I got info back that they could not reopen my account - see attached files nr 1 and 2 with the emails with bob casino support.

What is more funny I was trying to register at other N1 casinos: N1casino (Oct 31, 2018), spinia.com (Jan 31, 2019) and euslot.com (March 20, 2019).

Each time after registration my account was blocked with information that I set self-exclusion limits which is not true. I asked for explanaitions but either got no response or short info that I have self-exclusion.

The most annoying thing is that I could play without any problems in betchan.com (N1 casinos licence) untill today (March 29, 2019). I made many deposits and withdrawals without any problem. But today I coud not log in, just saw info: "You have set self-exclusion limits..." Are they serious? Who makes self-exclusions on my account? Do they have errors in their system?

I emphasise that I HAVE NO self-exclusions at any of the MGA casinos (like casinoeuro.com, betsson.com, unibet.com and many more) and would like to know why N1 casinos blocked all my accounts?

Have a look at my last e-mail sent to bobcasino support (file nr 3) on March 21, 2019 and still without any response.

Please askgamblers help me to resolve this case with N1 casinos.

Best regards,

xman07

staus Gelöst
Bob Casino - Self Exclusion issues
Last tuesday (26 march 2019 ) i started playing on a couple of N1 interactive Ltd casino's (Spinia, Euslot, N1casino and Betchan). I created accounts on all of these casino's and started depositing. Whenever i deposited I already made sure i set a deposit limit (50 euro) to prevent losing too much. I know i have a gambling problem and already have self excluded myself on a lot of casino's but with this brand/license i could still open an account. While playing these casino's I found out that I was losing too much so i set a self exlusion forever (based on gambling problem) on Betchan on tuesday 19:29 pm. About an hour later I created an account on Bobcasino (also a N1 interactive Ltd casino) and to my surprise I was not self excluded or anything. I contacted support and they told me that i could deposit and i started playing again. (this was not what i suspected) The problem was that i played a LOT the upcoming days even though i was self exluded by this casino under the N1 interactive Ltd license. I lost a lot of money and made one withdrawal yesterday. Today, when i wanted to login on bobcasino (or any other casino under this license) I saw the message stating (self excluded) and i could not login. My other accounts were also self excluded on the other brands.

I directly contacted bob casino support to find out what happend( ive been playing for three days and now see my account blocked). They told me ive set a self exclusion period forever on N1 interactive limited Ltd license 3(!) days ago and was not be able to play. But i could! Why was I able to play when i deliberately asked to self exlude myself forever on this casino's license. They only blocked me until I made a small withdrawal (which they payed out) but not when I was losing a lot of money. If I was self excluded for all casino's under that license (what they told me via chat, see attachment) I shouldnt be able to play and should get a full refund of all my deposits since then. I contacted support and they told me the issue was passed on to management but this is some serious flaw in their self exclusion program.

Self exclusion because of a gambling problem is a serious thing and if the guy in livechat can tell me my account was self excluded 3 days ago i should not be able to sign up or even deposit on this site.
please help me, i think this casino has made a big mistake letting me open an account and deposit especially when i self excluded myself forever on the same license on a other site.
staus Gelöst
€1850

Beschwerde-Statistik

Gelöst 22
Durchschn. Betrag $ 56,897
Durchschn. Dauer 6 Tage
Durchschn. Antwortzeit 1 Tag

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Spielerbewertung
8.4/10 240 Bewertungen

Top-Bewertungen unserer Spieler

Lots of fun/unique games. Probably a really nice casino for some but I felt like it was lacking banking options for Canadian players (or maybe just me). Cute relaxed vibe.

Awkward banking interface, weird/slow deposit methods for my location. Withdraw methods for Canada not clear until you actually make a withdraw...? Customer service did nothing to answer my questions about withdraw methods, provided a canned answer that was not related to what I was asking.

Hi kbird, Thank you for your feedback. Reviews like yours help us make necessary improvements, and we appreciate you bringing these matters to our attention. We’re sorry to hear about the issues you faced with banking options and customer service. Your experience is important to us, and we’ll use your feedback to improve support. If you have any further concerns or need assistance, please reach out to us directly. Best regards, The Bobcasino Team

user avatar

I got the receiving a rake back, twirled the slots, lost control, made a deposit ... in short, ready to write the review about Bob Casino)) The first deposit that players make on site will be doubled up to the value of €100. Whilst both second and third deposits made on site will activate a deposit bonus of up to €200 – but 50% of the deposit.

In general, I was well satisfied with the casino. It stands out from the rest due to its bright design and seems like a lot of fun in the style of Bob Marley. The choice of games goes far beyond any other casinos. There are even providers, which no one has seen or heard. Being on the site, it immediately becomes obvious that the owners are doing everything possible so that users leave it satisfied (if they don`t lose). The customer support on Bob’s Casino is thankfully around the clock. Even night owls who are enjoying some online casino will be able to get an immediate response by the Bob Casino support agents.

Hi frigjet, Thank you for sharing your experience with us. We’re glad to hear that you took advantage of our deposit bonuses and appreciate you letting us know about your experience. If you have any specific feedback or need assistance with any aspects of our casino, please don’t hesitate to reach out. Your input helps us continually improve and provide a better experience for all our players. Best regards, The Bobcasino Team

user avatar

Olaa!! This casino is amazing. They have all my favorite games and its works perfect! When you start you get a nice bonus! And the VIP ladder is amazing! You get some extra prizes!! When you have questions there is always a chat! And for special things can you go to the vip manager

I like everything, come take a look it is amazing people

Hi ErwiinXD91, Thank you for your enthusiastic review! We’re thrilled to hear that you’re enjoying our selection of games, bonuses, and VIP program. If you have any further comments or need assistance, please don’t hesitate to reach out. We look forward to continuing to provide you with an amazing gaming experience! Best regards, The Bobcasino Team

user avatar

Such a fun games. For everybody something to play.
You can contact the crew anytime you want.
And money is very fast on my bankaccount. So I really enjoy this site

Nothing really. Something the connection is not very well. But that's internet and not your fould.

Hi Pascales, Thank you for the fantastic review and the high rating! We appreciate your understanding regarding the connection issues, as they can sometimes be outside of our control. Your feedback motivates us to keep improving and providing the best possible experience. We look forward to having you play with us again! Best regards, The Bobcasino Team

user avatar

Good day, I would like to say good enough casino, already checked up by time, fast payments, excellent support, unbeatable VIP manager Elly, never noticed problems with this casino, very wonderful games with interesting subjects, but on the front is honest and worthy!

Honestly, I have never noticed any problems, it suits me all, so I can not say anything to the disadvantages

Hi T1n3rch, We’re thrilled to hear that you’ve had a positive experience with our casino, from fast payments to excellent support and our VIP manager Elly. Your satisfaction is our priority, and your feedback helps us continue to improve. If you have any further comments or need assistance, please feel free to reach out. We look forward to providing you with more great experiences in the future! Best regards, The Bobcasino Team

user avatar

I like playing on BOB casino, they have good service. VIP MANAGER is very very Nice.
And they have good cashout, max 1 day

Hi Gul, Thank you for high rating! It’s fantastic to know that our cashout process has been quick and efficient for you. Your feedback is important to us and encourages us to keep up the good work. If you have any further comments or need assistance, please don’t hesitate to reach out. Best regards, The Bobcasino Team

user avatar

It looked interesting but unfortunately I didn't get a chance to play, despite me wanting to give it a try.

I use mostly InstaDebit for depositing and InstaDebit is charging a flat fee for each transaction. What I have noticed is in bobcasino there's an additional 2.5% charge on top of InstaDebit charge. Which I've never seen before. That's why I decided to not try it. But as long as you are aware and ok with that it's fine. Since there are many more options not charging you for depositing I won't try it.

Hi fadeout, Thank you for your feedback. We’re sorry to hear that you decided not to try our casino due to the additional charges. If you have any questions or need further clarification, please feel free to contact us directly. We hope you’ll consider giving us a try in the future and look forward to the opportunity to provide you with a great gaming experience. Best regards, The Bobcasino Team

user avatar

Really nice looking casino, many slot games, plus their casino design is really awesome! Feeling here like a good place to have fun!

Everything is good, you cannot find anything wrong. There was some problems, but their support helped me out, so all problems solved.

Hi Vladau, Thank you for your wonderful review and high rating! It’s great to know that our support team was able to resolve any issues you encountered. Your satisfaction is our priority, and we’re glad we could assist you effectively. If you have any more feedback or need assistance in the future, please don’t hesitate to reach out. We look forward to continuing to provide you with a fantastic gaming experience! Best regards, The Bobcasino Team

user avatar

I rated this casino previously but now I have to downgrade this casino so as for what I do like is it did pay out quick

Customer service is slow.. How did it ever get 7+ stars is beyond me. Games keep freezing and if you play Amatic software on this casino I can't seem to get out of it unless I shut it down and sign back in again. I chatted with customer service and here are the responses I received so judge for yourselves.

"Hey. Wazzup?) How our super agents can help you?

Hi, 2 questions, 1) Why is it every time I play an Amatic game, I can't get out of it ? I always have to exit the casino and sign in again ? it is the only software that does that.
2) When will Bob casino have "favorite games" for clients so we don't have to keep remembering and searching for games ?

Diego
Not sure about the Amatic situation, seems that there are some software issues. Bit I will leave a note to our technical department about both of your questions.

Honest Dude:
So Diego, when do you think I would be able to get an answer and as for the software issue with amatic, it's been months and it still does this. How will I get a response for these questions, just curious.

Diego
Our technical department are investigating on all the cases, but it could take some time, especially it is a single case, like yours for example, because there was no one else experiencing that kind of a problem with the Amatic games.

And about the favorite games section, well that is a hard one as well, because not a lot of people find this as a problem as well.

Honest Dude:
I actually rated Bob Casino on Ask Gamblers on October 18th 2018 and mentioned the issue about favorite games so this is not new. As for the Amatic games, I play this software on other casinos and this does not happen. I will ask again on Ask Gamblers and on Casinomeister if anyone else has the same issue. As for the reviews on both many are saying that your software games keep logging them out so if anyone checks these reviews they would see it is a problem. Actually, Casinomeister rates Bob Casino as a rogue casino and you can verify this yourself.

Diego
4:37 pm
I believe that we have some people that do check that kind of a information. But, at the moment, all that I can do regarding your situation is just leave a note about it to our technical department. And if they will find that it is really happening and that players do experience the same problems, they will fix it asap and let you know about it.

Honest Dude:
ok, thank you.

Diego
No problem, you are welcome!"

So, obviously, no responses will ever be given on these issues so would be nice to know if others are actually experiencing the same issues and does the matter about not being able to have "favorite games" something that most casinos should have.

I don't like a service rep, (please notice), that DO NOT KNOW, by repeating, "I don't believe" so if you work there how do you not know ?

I hope I have not broken any rules in posting, let me know if I have by posting my chat.

Hi honestdude, We’re sorry to hear about the issues you've experienced and appreciate your updated feedback. While we’re glad to know that the payout was quick, we regret that other aspects of your experience have been disappointing. We take your concerns about customer service and game stability seriously. If you have any further details or need immediate assistance, please contact us directly so we can address your concerns effectively. Your feedback is invaluable in helping us enhance our service. Best regards, The Bobcasino Team

user avatar

Many games don't play
Also when brought to their attention they blame the player even though I tried them on different devices.
Island princess slot and Rio riches bet will change by itself after free spins sometimes so be careful.

Hi Rivercamper8, We’re sorry to hear about the issues you encountered with our games. We understand how frustrating it can be when games don’t perform as expected. Your feedback is important, and we take these matters seriously. If you have further details or need assistance, please contact us directly so we can address your concerns promptly. Best regards, The Bobcasino Team

user avatar

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