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Bob Casino

Unsere Bewertung CasinoRank
7/10
CasinoRank
Spielerbewertung 246 Bewertungen
8.4/10
246 Bewertungen
Beschwerdebeantwortung 23 Beschwerden
1 Tag durchschn. 23 Beschwerden

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Meinung der Redaktion

Bob Casino bietet ein klares und übersichtliches Design und einfache Navigation. Der Kundenservice steht Ihnen rund um die Uhr zur Verfügung und kann über das Symbol in der rechten unteren Ecke aufgerufen werden. Auch die Registrierung schließen Sie in zwei einfachen Schritten und in weniger als einer Minute ab. Die Sprache der Webseite kann über das Auswahlmenü in der rechten oberen Ecke angepasst werden, mitunter auch Deutsch.

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Bob Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.bobcasino.com/de
Gründungsjahr
2017
Lizenzen
Malta Gaming Authority (MGA)
Unternehmen
N1 Interactive Ltd. Casinos
Partnerprogramm
Playamo Partners
Sprachen
Englisch, Finnisch, Norwegisch, Schwedisch, Russisch, Polnisch, Spanisch, Französisch, Japanisch, Chinesisch, Deutsch
Typ
Instant Play, Mobile

Allgemeine Informationen über das Bob Casino

Bob Casino ist ein Online Casino, das von N1 Interactive Ltd betrieben wird. Das Unternehmen wurde im Jahr 2017 gegründet und verfügt über eine Lizenz der Malta Gaming Authority.

Die Webseite ist in 7 verschiedenen Sprachen verfügbar, darunter auch Deutsch. Bob Casino verfügt außerdem über ein VIP Programm mit 22 Stufen. Mit jedem Spiel sammeln Sie Fortschritte und nähern sich verschiedenen Belohnungen.

Für weiterführende Informationen empfehlen wir unsere detaillierte Casino Bewertung.

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Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Bob Casino hinterlassen haben.

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Beschwerde einreichen
Persistent Issues with Withdrawal Requests for Over Two Months

For the past two months, I've been experiencing persistent issues trying to withdraw €2,000 from my BobCasino account. This is particularly concerning as my account is fully verified, and I had no issues with withdrawals prior to this period. Each attempt to withdraw results in the system canceling the request, displaying the message 'Withdrawal request canceled.' Despite following the given advice to retry, the issue remains unresolved.

The prolonged delay of two months in accessing my funds is excessive and highly inconvenient.

As a verified account holder who previously had successful transactions, I urgently require assistance to resolve this situation and ensure the successful withdrawal of my funds.

staus Gelöst
€2000
The winnings are not paid
Hello. The winnings are not paid. The situation is this. I won $ 45,000. At first I was accused of a multi-account. But it is not. I passed all the checks. Although all bonuses were canceled, which I also consider a violation on their part. In the terms and conditions, a withdrawal limit of 4000 is written. $ per day, $ 10,000 per week. 40,000 $ per month. The first week paid without problems. 10,000 $ received. Now requests for payments are canceled. They write that the problem is on the side of the payment system. She rejects the payment on my part. Although from others online casino payments come without any problems to visa and webmoney.
staus Gelöst
$35000
Withdrawal not apporved
I have a withdrawal standing out allready more then 48 hours and support agent is telling me 2 days in a row that the finacial department will aprove my payment shortly. My acoount is verified, all documents are approved and I did not use bonuses for my winnings.

I hope they will solve my problems shortly, because this not a fast cash out like they promise on their website.
staus Gelöst
Withdrawal of €7254.50 delayed for over a week

I have a verified account at Bob Casino and already made several withdrawals, which were usually processed within 2 days.

Now my latest withdrawals are stuck for over a week and still pending. I already contacted the support twice, but they only told me to wait and that they forwarded my request to the payment department. The payment department never replied and no one can give me an approximation of when I can expect my money.

It's a shame their support can't handle this and they are forcing me to come here and try to resolve this.

staus Gelöst
€7254.5
Issues with cashout

I have been trying to do a cashout with Bob casino for the pass to weeks of 1500 dollars and for some reason the keep canceling my request. I have proof of the history and cashout and documents which has been approved by them. They keep saying that my withdrawal was cancel by user which I never did and or other, which when I text them, they say to try withdrawing again. Then they will say that the cashout method was not used in my region.

staus Gelöst
$1500
Casino don't pay for Maxquest tournament
Hi I am a big fan of Bobs Casino, and it hurts me to do this.

SInce a month Betsoft launched a new action game on BC.
To promote these games BC set up a sort of free roll tournament. with real cash prices
Each tournament has an end date,
When u play each account gets an user ID . ( once you played a game, this id-user is yours foreverytime you play the game.and so i became User 5073326

They first started out with 2 big tournaments with each 10 winners (€500 for the winner - €10 for the number 10)
It was new so i played and became 5th . so i won €40 not bad .


It's been 1 weeks ago since i won .
but i havent received any money

I contacted with support. and they said that i had to wait for a little bit.
So i waited but still nothiing.
Then came agent Logan who said that it took a week to pay the winners so he adviced me to wait again and contact them again over a week.
I waited a for a week and got back to support. and yes you can guess it .
Now they said that the problem lays at the finance team. and they will send a email with information to me when they know more.

i spoke to a few more agents and thy all gave me the same answer.


Till this day i havent received a mail nor money on my account.

i am glad i made some printscreens of the result.

I am sorry to say this.but .

If think this is realy bad of them.

P.A
staus Gelöst
€40
Waiting for weeks on a Max Quest Tournament prices
Hi I am a big fan of Bobs Casino, and it hurts me to do this.

SInce a month Betsoft launched a new action game on BC.
To promote these games BC set up a sort of free roll tournament. with real cash prices
Each tournament has an end date,
When u play each account gets an user ID . ( once you played a game, this id-user is yours foreverytime you play the game.and so i became User 4965595

They first started out with 2 big tournaments with each 10 winners (€500 for the winner - €10 for the number 10)
It was new so i played and became 9th . so i won €20 not bad .

the other tournament i did better and became third (€150)

after these big price tournaments they started to orginize the same tournaments but with smaller prices ( €150 for the winner and €5 for the nr 10.)
I won the tournament and so €150

makes a total of €320,00

It's been 3 weeks ago since i won the first tour.
but i havent received any money, instead i didnt received nothing from al the 3 tournaments.

I contacted with support. and they said that i had to wait for a little bit.
So i waited but still nothiing.
Then came agent Logan who said that it took a week to pay the winners so he adviced me to wait again and contact them again over a week.
I waited a for a week and got back to support. and yes you can guess it .
Now they said that the problem lays at the finance team. and they will send a email with information to me when they know more.

i spoke to a few more agents and thy all gave me the same answer.
Even agent MARIO (very rude) our conversation wasnt done , but he said " my shift is done i will put you on hold so you will get a new agent who will help you." (like REALY?)

Till this day i havent received a mail nor money on my account.

i am glad i made some printscreens of the result.

I am sorry to say this.but .

If think this is realy bad of them.

P.A
staus Gelöst
€320
Stalling on €8,000 payout for over a week
Deposited eur6200 with Mastercard one night on several deposits total. Deposited with Mastercard becuse they stated they pay winnings to Mastercard from my country, Sweden.

Won back on last deposit. Ended up 7-8000k. First I had to wait several days pending on my cashout. Then after complaining they say they cant pay out or refund to Mastercard.

They say I should use bank transfer.

Did this on wednesday 23 eur4000 max as they told me on wednesday. Accepted on thursday. Then another eur4000. They told me 5 business days wait. (its IBAN and EUR so never takes more than a day if they pay (eu regulations))

I had a feeling right from the beginning this will be stalling.

So now Im here on day 6 for bank transfer. Plus the stalling on mastercard. No money and live chat cant connect me with payout department. Not even give me a mail to them. They dont communicate with players. And no timetrame.

Bob, refund my eur6200 mastercard deposits. You can do that.

Then wire the rest.

You are not helpful at all.
staus Gelöst
€8000
Blocking my account claiming self-exclusion when there is none

Hello,

I hope askgamblers.com will help me to solve the problem with N1 casinos group: Bobcasino, N1casino.com, spiniacasino.com, euslot.com and betchan.com. They all set self-exclusions on my account without my permission. Or maybe their system is not safe for players and someone else operated on my accounts.

I will start from saying that last year (2018) I set limits on bobcasino till November. When my self-exclusion ended I asked to reopen my account. After a few e-mails with requests I got info that my account was active now (Nov 28, 2018). When I tried to log in a pop-up info jumped with message: "You have set self-exclusion limit etc.." and I could not log in. After a few emails they told me I had probably self-exclusons in other casinos and could not log in until they end. I denied I had no limits anymore in any of the MGA licence casinos. The bob team told me to write an official email with request to open my account. So I did. I got info back that they could not reopen my account - see attached files nr 1 and 2 with the emails with bob casino support.

What is more funny I was trying to register at other N1 casinos: N1casino (Oct 31, 2018), spinia.com (Jan 31, 2019) and euslot.com (March 20, 2019).

Each time after registration my account was blocked with information that I set self-exclusion limits which is not true. I asked for explanaitions but either got no response or short info that I have self-exclusion.

The most annoying thing is that I could play without any problems in betchan.com (N1 casinos licence) untill today (March 29, 2019). I made many deposits and withdrawals without any problem. But today I coud not log in, just saw info: "You have set self-exclusion limits..." Are they serious? Who makes self-exclusions on my account? Do they have errors in their system?

I emphasise that I HAVE NO self-exclusions at any of the MGA casinos (like casinoeuro.com, betsson.com, unibet.com and many more) and would like to know why N1 casinos blocked all my accounts?

Have a look at my last e-mail sent to bobcasino support (file nr 3) on March 21, 2019 and still without any response.

Please askgamblers help me to resolve this case with N1 casinos.

Best regards,

xman07

staus Gelöst
Self Exclusion issues
Last tuesday (26 march 2019 ) i started playing on a couple of N1 interactive Ltd casino's (Spinia, Euslot, N1casino and Betchan). I created accounts on all of these casino's and started depositing. Whenever i deposited I already made sure i set a deposit limit (50 euro) to prevent losing too much. I know i have a gambling problem and already have self excluded myself on a lot of casino's but with this brand/license i could still open an account. While playing these casino's I found out that I was losing too much so i set a self exlusion forever (based on gambling problem) on Betchan on tuesday 19:29 pm. About an hour later I created an account on Bobcasino (also a N1 interactive Ltd casino) and to my surprise I was not self excluded or anything. I contacted support and they told me that i could deposit and i started playing again. (this was not what i suspected) The problem was that i played a LOT the upcoming days even though i was self exluded by this casino under the N1 interactive Ltd license. I lost a lot of money and made one withdrawal yesterday. Today, when i wanted to login on bobcasino (or any other casino under this license) I saw the message stating (self excluded) and i could not login. My other accounts were also self excluded on the other brands.

I directly contacted bob casino support to find out what happend( ive been playing for three days and now see my account blocked). They told me ive set a self exclusion period forever on N1 interactive limited Ltd license 3(!) days ago and was not be able to play. But i could! Why was I able to play when i deliberately asked to self exlude myself forever on this casino's license. They only blocked me until I made a small withdrawal (which they payed out) but not when I was losing a lot of money. If I was self excluded for all casino's under that license (what they told me via chat, see attachment) I shouldnt be able to play and should get a full refund of all my deposits since then. I contacted support and they told me the issue was passed on to management but this is some serious flaw in their self exclusion program.

Self exclusion because of a gambling problem is a serious thing and if the guy in livechat can tell me my account was self excluded 3 days ago i should not be able to sign up or even deposit on this site.
please help me, i think this casino has made a big mistake letting me open an account and deposit especially when i self excluded myself forever on the same license on a other site.
staus Gelöst
€1850

Beschwerde-Statistik

Gelöst 22
Durchschn. Betrag $ 56,897
Durchschn. Dauer 6 Tage
Durchschn. Antwortzeit 1 Tag

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Spielerbewertung
8.4/10 ● 246 Bewertungen

Top-Bewertungen unserer Spieler

T1n3rch badge
10/10

Good day, I would like to say good enough casino, already checked up by time, fast payments, excellent support, unbeatable VIP manager Elly, never noticed problems with this casino, very wonderful games with interesting subjects, but on the front is honest and worthy!

Honestly, I have never noticed any problems, it suits me all, so I can not say anything to the disadvantages

hilfreich ()

Hi T1n3rch, We’re thrilled to hear that you’ve had a positive experience with our casino, from fast payments to excellent support and our VIP manager Elly. Your satisfaction is our priority, and your feedback helps us continue to improve. If you have any further comments or need assistance, please feel free to reach out. We look forward to providing you with more great experiences in the future! Best regards, The Bobcasino Team

user avatar
Gul badge
9/10

I like playing on BOB casino, they have good service. VIP MANAGER is very very Nice.
And they have good cashout, max 1 day

hilfreich ()

Hi Gul, Thank you for high rating! It’s fantastic to know that our cashout process has been quick and efficient for you. Your feedback is important to us and encourages us to keep up the good work. If you have any further comments or need assistance, please don’t hesitate to reach out. Best regards, The Bobcasino Team

user avatar
fadeout badge
4/10

It looked interesting but unfortunately I didn't get a chance to play, despite me wanting to give it a try.

I use mostly InstaDebit for depositing and InstaDebit is charging a flat fee for each transaction. What I have noticed is in bobcasino there's an additional 2.5% charge on top of InstaDebit charge. Which I've never seen before. That's why I decided to not try it. But as long as you are aware and ok with that it's fine. Since there are many more options not charging you for depositing I won't try it.

hilfreich ()

Hi fadeout, Thank you for your feedback. We’re sorry to hear that you decided not to try our casino due to the additional charges. If you have any questions or need further clarification, please feel free to contact us directly. We hope you’ll consider giving us a try in the future and look forward to the opportunity to provide you with a great gaming experience. Best regards, The Bobcasino Team

user avatar
Vladau badge
10/10

Really nice looking casino, many slot games, plus their casino design is really awesome! Feeling here like a good place to have fun!

Everything is good, you cannot find anything wrong. There was some problems, but their support helped me out, so all problems solved.

hilfreich ()

Hi Vladau, Thank you for your wonderful review and high rating! It’s great to know that our support team was able to resolve any issues you encountered. Your satisfaction is our priority, and we’re glad we could assist you effectively. If you have any more feedback or need assistance in the future, please don’t hesitate to reach out. We look forward to continuing to provide you with a fantastic gaming experience! Best regards, The Bobcasino Team

user avatar
honestdude badge
1/10

I rated this casino previously but now I have to downgrade this casino so as for what I do like is it did pay out quick

Customer service is slow.. How did it ever get 7+ stars is beyond me. Games keep freezing and if you play Amatic software on this casino I can't seem to get out of it unless I shut it down and sign back in again. I chatted with customer service and here are the responses I received so judge for yourselves.

"Hey. Wazzup?) How our super agents can help you?

Hi, 2 questions, 1) Why is it every time I play an Amatic game, I can't get out of it ? I always have to exit the casino and sign in again ? it is the only software that does that.
2) When will Bob casino have "favorite games" for clients so we don't have to keep remembering and searching for games ?

Diego
Not sure about the Amatic situation, seems that there are some software issues. Bit I will leave a note to our technical department about both of your questions.

Honest Dude:
So Diego, when do you think I would be able to get an answer and as for the software issue with amatic, it's been months and it still does this. How will I get a response for these questions, just curious.

Diego
Our technical department are investigating on all the cases, but it could take some time, especially it is a single case, like yours for example, because there was no one else experiencing that kind of a problem with the Amatic games.

And about the favorite games section, well that is a hard one as well, because not a lot of people find this as a problem as well.

Honest Dude:
I actually rated Bob Casino on Ask Gamblers on October 18th 2018 and mentioned the issue about favorite games so this is not new. As for the Amatic games, I play this software on other casinos and this does not happen. I will ask again on Ask Gamblers and on Casinomeister if anyone else has the same issue. As for the reviews on both many are saying that your software games keep logging them out so if anyone checks these reviews they would see it is a problem. Actually, Casinomeister rates Bob Casino as a rogue casino and you can verify this yourself.

Diego
4:37 pm
I believe that we have some people that do check that kind of a information. But, at the moment, all that I can do regarding your situation is just leave a note about it to our technical department. And if they will find that it is really happening and that players do experience the same problems, they will fix it asap and let you know about it.

Honest Dude:
ok, thank you.

Diego
No problem, you are welcome!"

So, obviously, no responses will ever be given on these issues so would be nice to know if others are actually experiencing the same issues and does the matter about not being able to have "favorite games" something that most casinos should have.

I don't like a service rep, (please notice), that DO NOT KNOW, by repeating, "I don't believe" so if you work there how do you not know ?

I hope I have not broken any rules in posting, let me know if I have by posting my chat.

hilfreich ()

Hi honestdude, We’re sorry to hear about the issues you've experienced and appreciate your updated feedback. While we’re glad to know that the payout was quick, we regret that other aspects of your experience have been disappointing. We take your concerns about customer service and game stability seriously. If you have any further details or need immediate assistance, please contact us directly so we can address your concerns effectively. Your feedback is invaluable in helping us enhance our service. Best regards, The Bobcasino Team

user avatar
Rivercamper8 badge
1/10

Many games don't play
Also when brought to their attention they blame the player even though I tried them on different devices.
Island princess slot and Rio riches bet will change by itself after free spins sometimes so be careful.

hilfreich ()

Hi Rivercamper8, We’re sorry to hear about the issues you encountered with our games. We understand how frustrating it can be when games don’t perform as expected. Your feedback is important, and we take these matters seriously. If you have further details or need assistance, please contact us directly so we can address your concerns promptly. Best regards, The Bobcasino Team

user avatar
Helenkik78 badge
9/10

The games are good and always have excellent bonuses and a lot of games to choose from

Nothing..I can’t have anything bad to say about bob casino they are always friendly and there to help

hilfreich ()

Hi Helenkik78, Thank you for your positive review! We’re delighted to hear that you’re enjoying our game selection and bonuses, and that you’ve had a great experience with our friendly support team. Your satisfaction is our top priority, and we’re thrilled to know that everything is meeting your expectations. If you ever need assistance or have more feedback, please don’t hesitate to reach out. Best regards, The Bobcasino Team

user avatar
Boombastic badge
10/10

Freespins, bonuses, license providers and a lot slot games.

Not negative.

hilfreich ()

Hi Boombastic, Thank you for the great review and high rating! Thanks again for your feedback and support! Best regards, The Bobcasino Team

user avatar
vilnov badge
8/10

Very amusing. There are many games to choose from, the system is not stuck.
There are a lot of bonuses and there is a reward for making payments.

hilfreich ()
astalavista badge
10/10

A lot of game providers, fast payouts and withdrawals and verification, friendly graphic design, friendly live chat

hilfreich ()

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