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Meinung der Redaktion 

Im Betamo Casino erwartet Sie ein dunkles Menü in Schwarz mit weißen Elementen und Texten, das richtiges Casino-Gefühl widerspiegelt. Die Sprache lässt sich oben rechts einstellen, auch Deutsch ist verfügbar. Die Registrierung umfasst 3 Schritte und dauert weniger als eine Minute. Der deutschsprachige Live Chat ist jederzeit erreichbar.

Was uns gefällt
  • Riesige Spieleauswahl
  • Viele Zahlungsmethoden
  • Beeindruckender Bereich für verantwortungsvolles Spielen
  • Kundensupport rund um die Uhr in mehreren Sprachen verfügbar
Was uns nicht gefällt
  • Kleiner FAQ Bereich, der verbessert werden könnte
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Betamo Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.betamo.com/de
Gründungsjahr
2019
Lizenzen
Malta Gaming Authority (MGA)
Partnerprogramm
Sprachen
Deutsch, Englisch, Finnisch, Norwegisch, Polnisch, Russisch
Typ
Instant Play, Mobile, Live Casino

Allgemeine Informationen über das Betamo Casino

Betamo Online Casino wird von N1 Interactive Ltd betrieben und ist seit 2019 aktiv. Die Plattform ist durch die Malta Gaming Authority lizenziert und reguliert. Die Webseite ist in 4 Sprachen verfügbar, darunter auch Deutsch. 

Ein interessantes VIP Programm ist ebenfalls vorhanden. Sie haben die Möglichkeit an einem exklusiven VIP Club mit insgesamt 11 Stufen teilzunehmen. Mit jedem Echtgeld Einsatz sammeln Sie CPs, mit denen Sie im Level aufsteigen und Belohnungen freischalten.

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Betamo Casino Boni

Werfen Sie einen Blick auf unsere Auswahl der besten Betamo Casino Boni und Wählen Sie einen, der Ihren Bedürfnissen am besten entspricht.

Alle Boni entdecken
Match-Bonus
100% bis zu 150 € + 50 Freispiele, 2. Einzahlung
Umsatzanforderung 40xb
Bonus Code LUCK
Mindesteinzahlung €20
Reload Bonus
50% bis zu 250 € + 100 Freispiele, Reload am Freitag
Umsatzanforderung 40xb
Bonus Code RELOAD
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Freispiele
Bis zu 100 Freispiele am Montag
Freispiele 100
Umsatzanforderung für Freispiele 40x
Mindesteinzahlung €20
High Roller Bonus
50% bis zu 2.000 €, High Roller Bonus
Umsatzanforderung 40xb
Bonus Code LARGE
Mindesteinzahlung €1000

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Betamo Casino hinterlassen haben.

Alle Beschwerden anzeigen
Betamo Casino - Casino deleted my reward after requesting several documents for withdrawal

Hello

I have won a considerable amount by gambling on the Betamo website, betamo6.com. USD23530.10 to be exact.

When trying to withdraw the sum, I was left with two payment methods to choose from. Paysafecard and MiFinity. I chose the latter as the limit of withdrawal per day was higher compared to Paysafe. I have created an account and got verified and all. My first attempt got denied after an hour or two. Wondering why that is, I came to realize I haven't finished the verification process on the Betamo website. So I uploaded all the necessary documents and tried again. My withdrawal request got denied again. Being confused as to what is missing, I contacted the live chat agents to help me sort out the verification process. Here it started to get fishy. I was asked to upload documents and screenshots that were not asked on the verification page's requirements list. I was asked for different documents etc. And always piece by piece, they'd never tell me the exact list of what they are missing so I could sort it out in one go, instead this led to a ping pong game where I uploaded the requested document by the chat agents and my withdrawal request got denied over and over again. After uploading 7 documents and all 7 being verified, I made another attempt to withdraw only to realize the next day that my reward was gone and the withdrawal request was denied. This is really unfair as I have been using their platform for somewhat 3 years already and they were happy to take my money and my losses all this time, but when I win and want to cash out they make all this fuss with verification, and then, in the end, tell me "sorry, your tournament bonus was granted multiple times to you due to a glitch or something, so we're taking away all of your rewards". I have requested a log file from Betamo to see all transactions as well as chat logs which they have provided thankfully. I can also provide a screenshot of my winnings.

It just seems so strange that they ask for all these documents and information from me and deny my withdrawal requests multiple times only to remove my reward completely in the end. So what have they checked before that? Did they run out of excuses and saw that I wouldn't give up? Or was it maybe a human error and this is all just a misunderstanding from them?

I wish to resolve this matter in a civilized manner without taking legal actions against the provider and hopefully come to an understanding.

Best regards,

<full name removed>

staus Gelöst
$23530
Betamo Casino - Greek ID verification problem
Dear Ask Gambler

In my poor English I will try to explain my experience in betamo casino to you.
I try to withdraw 600€ from betamo casino and rejected it constantly.
All day yesterday i send all my papers to Betamo casino that I prove who I am and keep rejecting asking for a paper to have an expiration date.
My Greek ID published last year, contains Latin characters and is relatively newand. Τhey do not accept it because it does not have an expiration date.
I am sorry but our government's ID in Greece is like that, from the moment you accepting people playing from Greece I though they already have seen ID's like mine and 10 million people leaving in Greece have the same ID.
I have no passport because I never needed one to travel though Europe, I sent even my driving license that expires on 05-04-2044 and still asking a paper that have an expiration datetelling me it doesn't contain Latin characters!
I didn't also had any other problems identify myself with my ID in skrill, Ν26 (Germany Bank) and other online casinos (sloty vegas,Cbet e.t.c.).
I cannot afford to make a passport for no reason at all, spent 100 euros, probably I will never need it in my life because as a European citizen I have no problem traveling through Europe.
Yesterday i talked to them in the chat 4-5 times and they didn't give me a solution.
I also attach some screenshots from my account.
I do not have any other papers so there is nothing else I can do, can you find me a solution please?

With kind regards,
Michail P.
staus Gelöst
€600
Betamo Casino - Let me open account and play even do i was self excluded from casinos in the same license
Dear askgamblers
I Will try to describe as good as posible but english is not my first languge.
I did a self exclusion on spinia casino 29/9-2019 with the time limit forever, spinia under the license N1 interactive Ltd. After that i played at betamo casino did a self exclusion there, and after that played at avalon78 casino did a selfexclution there forever and finally i played at live casino. All casinos under the same license N1 interactive Ltd. But i dident know that at the time. I used the same information on all casinos offcourse. And i was fully verified at all casinos with passport and adress. When you do a self exclusion on there casinos you click a box on how long you want your self exclusion to be and then you get a confirmation email, thats it. On there site it clearly say doing a self exclusion let us know that we need to take all measures. They dident do that. In fact i had played and self excluded from so many of there casinos that they had To noticed that! Isent that a big warning. I feel like they dident take all measures needed To protect the player. I Would like my deposits back from betamo casino. I did even self exclude from others under the same license before spinia but leave that out for now becuase i don't have the confirmation emails left. I Think this should be taken serious so please help. You can se the dates when i selfexcluded myself on the emails i attached.
staus Gelöst
€340
Betamo Casino - Greek ID verification problem

Dear Ask Gambler

From yesterday I send all my papers to Betamo casino that I prove who I am and keep rejecting asking for a paper to have an expiration date.

I am sorry but our government's ID in Greece is like that, from the moment you accepting people playing from Greece I though they

already have seen ID's like mine and 10 million people leaving in Greece have the same ID. I have no passport because I never needed one to

travel though Europe, I sent even my driving license that expires on 26-10-2045 and still asking a paper that have an expiration date!

I really don't know what is this expiration date on a valid ID from a government, it expires when we die and thank God I am still alive 🙂

I didn't also had any other problems identify myself in paypal, skrill, other online casinos and this is really sad because I really liked betamo's interface web site and they have a provider that I was asking for and really really enjoyed my time there!

I cannot afford to make a passport for no reason at all, spent 100 euros, probably I will never need it in my life because as a European citizen I have no problem traveling through Europe.

I really really want to help them and help me also ofc, they can ask me also if they have further problems with other Greek players in the future to

provide my assistance and help them with Greek ID's verification system! I am that really open person and I really felt a little offended verifying who I am with my real real papers creating by my government.

I wanted to make a new deposit to continue playing my favorite providers but know with all this problems I will think it twice ....

The paper I provided them is : My government's ID, my driving license, my address, N1 casino since they are a subsidiary company (I had no problems there identify myself), my Skrill account, my online bank screenshot account, a picture with my face holding my ID back and forth.

The fun part is they keep sending me the same e-mails to provide my passport that I already sent them an explanation e-mail for that and an another e-mail asking me for a picture holding my ID that I already did :)

I do not have any other papers so there is nothing else I can do, can you find me a solution please?

With kind regards,

Mavridis < surname removed >

staus Gelöst
€300
Betamo Casino - Not offering me a possible withdrawal option
Dear Ask Gambler,

I have an account at Betamo casino with a balance that I am trying to withdraw. I deposited using my credit card, and when trying to withdraw back to the card. I got an email telling me that they don't pay back to card and I should try idebit, instadebit or Ecopayz instead. I made a deposit using Idebit and my account now had 2 separate balances: 1 for 20 CAD and 1 for 704 EUR.
I proceeded to the withdrawal section only to find out that I still was unable to withdraw the 704 EUR balance and that Idebit was only available for my CAD balance.
I contacted them again telling them the issue and they instructed me to use bank transfer. I went back on the withdrawal section and the option once again was not available there neither.
I contacted them again sending them all of my banking information asking them to pay the money to my account and they responded that I should try and use Ecopayz to receive my money.
I then told them I had closed my Ecopayz account years ago, and asked them for ANY alternative to sort out this issue. They simply responded that at the moment , Ecopayz was the only option to receive my money.

I am baffled by this series of event. How is it possible that they can accept my deposits when I use my credit card but yet they do not offer any alternative to withdrawal other than Ecopayz when I clearly tell them my account has been closed.
I suggested to them to convert my EUR balance into CAD which I don't see how it would be an issue, then I can easily withdraw it to my Idebit account, but they still refused this. I provided them with my banking details for a wire transfer and they ignored that also.

Please Ask Gamblers, I ask that you get in contact with the casino and ask them to offer me ANY alternative to withdraw my money
staus Gelöst
€704

Beschwerde-Statistik

Gelöst 8
Durchschn. Betrag $ 3,527
Durchschn. Dauer 4 Tage
Durchschn. Antwortzeit 1 Tag

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Betamo casino is a caisno I joined back in October after I had found a 20 free spins no deposit offer on some site when looking for some no deposit bonus to claim. Right away I noticed the resemblance this casino has with Playamo casino- the website and game selection looked very similar and the bonus terms and promotions generally looked almost identical. I used to like Playamo and played there many times so that didn't mean anything bad. 

After registration I activated my email address but no free spins were found in my account. I tried to reach out to customer support but no one connected to the chat and after writing an email to them, I didn't get any reply back. So from that sense, it definitely wasn't the best impression of the casino. 

However, I was in a mood to try some games and decided to make a deposit. However, I decided to make a deposit bonus The wagering wasn't too bad but I wanted to try my luck with raw deposit this time.

I made a 30 eur deposit with skrill and started browsing the game selection. They are powered by many good game providers, including NetEnt and Play'n Go, so this time I started playing Book of dead slot with 20 cent bets. I managed to get a bonus quite quickly but it paid nearly 40x bet and went completely dead afterwards. Then when my balance got down to 13 eur I decided to move on to Drive:Multiplayer Mayhem, which is one of my favorite games to play with small balance.
 
With minimum bets, I couldn't trigger the bonus round. A few big wins came in that only helped to keep my session longer, but other than that, as you may have guessed, my balance eventually reached 0. 

Overall I had an ok time at Betamo casino, but I don't see myself going back. The casino has good game providers, which is definitely a plus, also no technical issues appeared. And to top it all off, my experience with the casinos' customer support also put me off.

Hi blondie, Thank you for sharing your detailed feedback about your experience at Betamo Casino. We’re sorry to hear that you encountered issues with the no deposit free spins and that our customer support did not meet your expectations. We appreciate you highlighting the game selection and the quality of our game providers. We are always striving to offer a variety of exciting games from top providers to ensure our players have a great experien If you decide to give us another chance, please reach out directly, and we’ll make sure to provide the support you need. We value your feedback and are committed to making continuous improvements. Best regards, The Betamo Team

user avatar

I play more than 10 years in online casino's but this casino is really really really really the best. I think that I play in more than 100 casino's online but this casino must be rated by ask gambler as a 10 and not like 8.2. This casino processed your withdraw in 5 to 10 minutes. If you used trustly than you have your withdraw in 15 minutes on your bankaccount. Unbelievable. There is a 50% deposit bonus each friday. There are free spins on Monday. Free spins there isn't a max cash out. There is a tournament every two days. When you wager at least 1000 euro you get another free spins to a maximum to 400 euro with only 3 times wagering. You can collect your points to real money. The biggest surprise ???? You get also a VIP manager were you can ask everything like free bonus. Free spins or deposit bonus. This casino must be rated a 11 if that was possible. Best casino in the whole online world,

The only thing what I hope that the provider thunderkick will be there soon in this casino. Maybe a idea to create free rolls for loyal players to win some free spins. Good for the casino and fun for the player.

Hey there @MARK1234! Thank you, we are doing our best to make sure that service you receive is perfect, nothing less!

user avatar

Good selection of games, weekly tournaments, and various bonuses.
Site is easy to navigate, you can quickly check their providers and the games they offer.
Good range of deposit methods. Support is fast and friendly.

Nothing I believe.
I am sure it can be trusted with quick verification and withdrawals.
By the way, I want to say thank you for VIP manager's work, these guys are really nice and generous.
So far so good, everything is just fine with this casino.

Hi LittleTom, Thank you for your wonderful review! We're thrilled to hear that you're enjoying our selection of games, weekly tournaments, and bonuses. It's great to know that you find our site easy to navigate and that our support team has met your expectations. If you ever have any questions or need assistance, feel free to reach out. We look forward to your continued enjoyment at Betamo Casino! Best regards, The Betamo Team

user avatar

I did like the easiness of the whole process both with registration and withdrawal processing. I want to stress that because you are always fraught with risks when you get hip to new casinos, and you know from time to time I check up on some new sites and it happened to be betamo now. Well thanks a heap!
I usually deposit with my credit card as I did here too. Once I won some money - guys from tech support requested some documents in order to proof my identity and to verify my card and as I did what they wanted my withdrawal was processed and account verified. I ask them if they need something else - they told me all is good now and I can enjoy my time playing there.
I also like the variety of games. I try some new ones but nevertheless returned to my favorite slot as I always do.
Oh yeah, I did try to participate in tournaments. That is rather funny but I`m afraid I can be carried away easily, but no worries : )

Can not say bad things about the casino. All is rather cute. The selection of games and the guys from tech support. I do not feel nervous as I usually do when contact support agents.
Simple site arrangement. Nothing extra.

Hi Visenya, Thank you so much for your fantastic review! We're delighted to hear that you found our registration and withdrawal processes easy and straightforward. It’s always our goal to ensure a seamless experience for our players, so we're pleased to know that our tech support team met your expectations. We’re glad you appreciate our game variety and enjoyed participating in our tournaments. It's great to hear that you felt comfortable and confident while interacting with our support team. Happy gaming! Best regards, The Betamo Team

user avatar

This casino is just wonderfull!
- Wide variety of casino games/live casino games
- Very quick and handy deposit/withdrawal methods
- After approval, using any kind of withdrawal method besides regular banking, you'll recieve your money within an hour.
- Quite a helpfull Live Chat team.

Hi Melos21, Thank you for the wonderful review! We’re thrilled to hear that you’re enjoying our wide selection of games and live casino options. It’s great to know that our deposit and withdrawal methods are meeting your expectations and that you find our Live Chat team helpful. Happy gaming! Best regards, The Betamo Team

user avatar

Joined this casino on 01/09/19. Plenty of game providers and easy to navigate. The 100% match bonus is pretty standard so deposited a €100 and played for ages but lost, 2nd deposit was another 100% bonus which is good so deposited another 50 which went extremely well. Wagering was on the steep side 40x but was only the bonus not deposit and bonus like some. Anyway managed to wager and cashout €1200. Now the worrying part when you play at casinos, will my withdrawal go through ok, t&c’s did I bet to much, did I play a banned game etc..
So about 30 mins after withdrawal I get an email, withdrawal cancelled need documents. Ok documents sent via website, very easy. Withdrew again, 30 mins later withdrawal cancelled again, please speak to live chat..Ok here we go..
Live chat said driving License no good so I uploaded Passport..and withdrew again..still talking to live chat he informed me passport would be ok and withdrawal would be ok..
Now here is the bit I can’t get my head round...
About 30 seconds after talking to live chat I logged into my online banking to check something and my withdrawal was already in my Account. ??????
How is this Possible??
This goes to show how much stalling crap these other casinos do so you reverse and spend your money..
30 seconds? Money in the bank.
Askgamblers these guys need some kinda award for this.
It puts a big Question mark over all the others!!
Thank you for such a pleasant experience and €1200 😁

Nothing..overall a very pleasant experience, ok winning €1200 did make it very enjoyable but the lightning fast withdrawal that I still can’t get my head round was how all casinos should be. It went in my account as fast as it went out amazing. 👍🏼

Hi Mony, Thank you for sharing your fantastic experience with us! We’re thrilled to hear that you had such a positive experience with our withdrawal process and that you enjoyed playing at our casino. If you have any further questions or need assistance in the future, don’t hesitate to reach out to us. Happy gaming and congratulations on your win! Best regards, The Betamo Team

user avatar

Fantastic casino! Have played at a few of their other brands and have always enjoyed my time playing. Layout is great, no lagging, website responsive. Love that you can easily see your wagering. Great welcome package. And most importantly I uploaded my docs and have them processed within half hour, withdrawal processed 2 mins after and money hit the bank immediately. Absolutely great stuff!

There's nothing I can think of! Maybe the option to mark games a favourites... but their search engine is precise and does the job so this is no biggy.

Hi Gemtwitch, Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that you’ve enjoyed playing with us and that our website's layout and functionality met your expectations. We appreciate your feedback about the game favorites feature and will take it into consideration as we continue to improve our services. If you need any assistance or have any other suggestions, please feel free to reach out. We look forward to seeing you back at Betamo soon! Best regards, The Betamo Team

user avatar

I heard about Betamo from a good friend of mine. She told me the casino is new but really nice to play at. 
I visited their site and liked the variety of games they provide and the lobby is rather user-friendly so I decided to give it a try. 
I registered an account with Betamo casino in the middle.

Can’t say bad things about the website If I have something that bothers me, they help me right away. Betamo is number one for me right now. Hope I won`t be disappointed in the future.

Hi tomjoe2, Thank you for your wonderful review and for recommending Betamo! We’re thrilled to hear that you’re enjoying the variety of games and the user-friendly layout of our site. If you ever have any questions or need assistance in the future, don’t hesitate to reach out. We’re here to help and look forward to continuing to provide you with a great gaming experience. Best regards, The Betamo Team

user avatar

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