Betamo Casino

Casino deleted my reward after requesting several documents for withdrawal

€3999

Hello

I have won a considerable amount by gambling on the Betamo website, betamo6.com. USD23530.10 to be exact.

When trying to withdraw the sum, I was left with two payment methods to choose from. Paysafecard and MiFinity. I chose the latter as the limit of withdrawal per day was higher compared to Paysafe. I have created an account and got verified and all. My first attempt got denied after an hour or two. Wondering why that is, I came to realize I haven't finished the verification process on the Betamo website. So I uploaded all the necessary documents and tried again. My withdrawal request got denied again. Being confused as to what is missing, I contacted the live chat agents to help me sort out the verification process. Here it started to get fishy. I was asked to upload documents and screenshots that were not asked on the verification page's requirements list. I was asked for different documents etc. And always piece by piece, they'd never tell me the exact list of what they are missing so I could sort it out in one go, instead this led to a ping pong game where I uploaded the requested document by the chat agents and my withdrawal request got denied over and over again. After uploading 7 documents and all 7 being verified, I made another attempt to withdraw only to realize the next day that my reward was gone and the withdrawal request was denied. This is really unfair as I have been using their platform for somewhat 3 years already and they were happy to take my money and my losses all this time, but when I win and want to cash out they make all this fuss with verification, and then, in the end, tell me "sorry, your tournament bonus was granted multiple times to you due to a glitch or something, so we're taking away all of your rewards". I have requested a log file from Betamo to see all transactions as well as chat logs which they have provided thankfully. I can also provide a screenshot of my winnings.

It just seems so strange that they ask for all these documents and information from me and deny my withdrawal requests multiple times only to remove my reward completely in the end. So what have they checked before that? Did they run out of excuses and saw that I wouldn't give up? Or was it maybe a human error and this is all just a misunderstanding from them?

I wish to resolve this matter in a civilized manner without taking legal actions against the provider and hopefully come to an understanding.

Best regards,

Self Exclusion with another casino under same licence as betamo

$23530

Hi,

I have had issues with a number of casinos operating under N1 Interactive (licence holder) which owns and operates a variety of casino brands, one of which is Betamo Casino. I initially requested to be self excluded on 26/3/20 on BobCasino which is a casino operating under the N1 Interactive MGA licence which also operates Betamo casino and received confirmation via email of the self exclusion. I also emailed support to request I be blocked from all casinos under their licence due to gambling problems however I have been allowed to open an account with betamo and deposit the following amounts on

200euro - 30/6/20

170euro - 15/8/20

200euro - 30/7/20

200euro - 30/6/20

I feel the Gaming operator’s responsible gambling system has severely failed me and my addiction was let take over and I lost control. I have contacted Betamo by email However have not received any satisfactory

please see attached email from Bobcasino as proof of request to self exclude from all of their casinos.

Please note I have used the same credentials as with my self excluded bobcasino account as with betamo.

Name: < removed >

DOB: < removed >

Address: < removed >

Greek ID verification problem

€770

Dear Ask Gambler

In my poor English I will try to explain my experience in betamo casino to you.
I try to withdraw 600€ from betamo casino and rejected it constantly.
All day yesterday i send all my papers to Betamo casino that I prove who I am and keep rejecting asking for a paper to have an expiration date.
My Greek ID published last year, contains Latin characters and is relatively newand. Τhey do not accept it because it does not have an expiration date.
I am sorry but our government's ID in Greece is like that, from the moment you accepting people playing from Greece I though they already have seen ID's like mine and 10 million people leaving in Greece have the same ID.
I have no passport because I never needed one to travel though Europe, I sent even my driving license that expires on 05-04-2044 and still asking a paper that have an expiration datetelling me it doesn't contain Latin characters!
I didn't also had any other problems identify myself with my ID in skrill, Ν26 (Germany Bank) and other online casinos (sloty vegas,Cbet e.t.c.).
I cannot afford to make a passport for no reason at all, spent 100 euros, probably I will never need it in my life because as a European citizen I have no problem traveling through Europe.
Yesterday i talked to them in the chat 4-5 times and they didn't give me a solution.
I also attach some screenshots from my account.
I do not have any other papers so there is nothing else I can do, can you find me a solution please?

With kind regards,
Michail P.

Verification process stalled

€600

I started playing at Betamo recently. On April the 1st I uploaded my documents so I could make a withdrawal,2 of my documents were approved but multiple other documents are still pending. It has been over a week now and no response from support and the documents are still pending. I would like to find out what the hold up is and why only 2 of the uploaded documents were checked that day.

Let me open account and play even do i was self excluded from casinos in the same license

Dear askgamblers
I Will try to describe as good as posible but english is not my first languge.
I did a self exclusion on spinia casino 29/9-2019 with the time limit forever, spinia under the license N1 interactive Ltd. After that i played at betamo casino did a self exclusion there, and after that played at avalon78 casino did a selfexclution there forever and finally i played at live casino. All casinos under the same license N1 interactive Ltd. But i dident know that at the time. I used the same information on all casinos offcourse. And i was fully verified at all casinos with passport and adress. When you do a self exclusion on there casinos you click a box on how long you want your self exclusion to be and then you get a confirmation email, thats it. On there site it clearly say doing a self exclusion let us know that we need to take all measures. They dident do that. In fact i had played and self excluded from so many of there casinos that they had To noticed that! Isent that a big warning. I feel like they dident take all measures needed To protect the player. I Would like my deposits back from betamo casino. I did even self exclude from others under the same license before spinia but leave that out for now becuase i don't have the confirmation emails left. I Think this should be taken serious so please help. You can se the dates when i selfexcluded myself on the emails i attached.

Greek ID verification problem

€340

Dear Ask Gambler

From yesterday I send all my papers to Betamo casino that I prove who I am and keep rejecting asking for a paper to have an expiration date.

I am sorry but our government's ID in Greece is like that, from the moment you accepting people playing from Greece I though they

already have seen ID's like mine and 10 million people leaving in Greece have the same ID. I have no passport because I never needed one to

travel though Europe, I sent even my driving license that expires on 26-10-2045 and still asking a paper that have an expiration date!

I really don't know what is this expiration date on a valid ID from a government, it expires when we die and thank God I am still alive 🙂

I didn't also had any other problems identify myself in paypal, skrill, other online casinos and this is really sad because I really liked betamo's interface web site and they have a provider that I was asking for and really really enjoyed my time there!

I cannot afford to make a passport for no reason at all, spent 100 euros, probably I will never need it in my life because as a European citizen I have no problem traveling through Europe.

I really really want to help them and help me also ofc, they can ask me also if they have further problems with other Greek players in the future to

provide my assistance and help them with Greek ID's verification system! I am that really open person and I really felt a little offended verifying who I am with my real real papers creating by my government.

I wanted to make a new deposit to continue playing my favorite providers but know with all this problems I will think it twice ....

The paper I provided them is : My government's ID, my driving license, my address, N1 casino since they are a subsidiary company (I had no problems there identify myself), my Skrill account, my online bank screenshot account, a picture with my face holding my ID back and forth.

The fun part is they keep sending me the same e-mails to provide my passport that I already sent them an explanation e-mail for that and an another e-mail asking me for a picture holding my ID that I already did :)

I do not have any other papers so there is nothing else I can do, can you find me a solution please?

With kind regards,

Mavridis < surname removed >

Not offering me a possible withdrawal option

€300

Dear Ask Gambler,

I have an account at Betamo casino with a balance that I am trying to withdraw. I deposited using my credit card, and when trying to withdraw back to the card. I got an email telling me that they don't pay back to card and I should try idebit, instadebit or Ecopayz instead. I made a deposit using Idebit and my account now had 2 separate balances: 1 for 20 CAD and 1 for 704 EUR.
I proceeded to the withdrawal section only to find out that I still was unable to withdraw the 704 EUR balance and that Idebit was only available for my CAD balance.
I contacted them again telling them the issue and they instructed me to use bank transfer. I went back on the withdrawal section and the option once again was not available there neither.
I contacted them again sending them all of my banking information asking them to pay the money to my account and they responded that I should try and use Ecopayz to receive my money.
I then told them I had closed my Ecopayz account years ago, and asked them for ANY alternative to sort out this issue. They simply responded that at the moment , Ecopayz was the only option to receive my money.

I am baffled by this series of event. How is it possible that they can accept my deposits when I use my credit card but yet they do not offer any alternative to withdrawal other than Ecopayz when I clearly tell them my account has been closed.
I suggested to them to convert my EUR balance into CAD which I don't see how it would be an issue, then I can easily withdraw it to my Idebit account, but they still refused this. I provided them with my banking details for a wire transfer and they ignored that also.

Please Ask Gamblers, I ask that you get in contact with the casino and ask them to offer me ANY alternative to withdraw my money

€704

Beschwerde-Statistik

Gelöst 8

Durchschn. Betrag $ 3,527

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 1 Tag

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8.9/10 ● 96 Bewertungen

Top-Bewertungen unserer Spieler

Caramelqueen

9/10

Beautiful design. Lots of games. Slots and roulette, pick your choice . Fast deposit. I had a good withdrawal, just needed to upload proof of deposit after that the money was super fast in my bank account 🍀

Nothing to dislike, next time I will try my luck with the slots.. oh wait maybe withdrawal limit if you win really big than there is a limit .. Maybe also good, than you can’t upload the money back👍🏽

Hi Caramelqueen, Thank you for your positive review! We’re thrilled you enjoyed the design, game selection, and fast withdrawals. We appreciate your feedback about the withdrawal limits and will consider it as we strive to improve our services. Good luck with your future slot adventures! Best regards, The Betamo Team

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Blackjax

9/10

Betamo casino was released in 2019 and is operated by N1 interactive with an operating license issued by the Malta Gaming Authority. The entire site has a sleek design with a cool black background. The mobile site is also very good and loads up quick. You can sign up at the casino in under 30 seconds and start playing as soon as you verify email and fill up your profile.

The casino offers you to play in 7 currencies which are EUR, USD, CAD, NOK, RUB, NZD and PLN. You can change your currency whenever you want on any deposit. The casino gives you more than 4 deposit and withdrawal option for every currency. The minimum amount to deposit is €20 and for withdrawal is €10 which I think is great.

The casino has 60 slot providers and you can play on more than 4000 slots. they have industry biggies like Playtech, Netent, Play’nGo, BTG, Elk, Thunderkick, Yggdrasil, Push gaming and many offer. The casino offers a welcome package of €300 which you can claim on your first two deposits of 100% up to €150. Apart from this the casino also offers a reload bonus every week which is a 50% up to €250 and also gives free spins on deposits. The minimum deposit to claim any bonus is $20 or your currency equivalent. The wager requirements are 40 times the bonus money and you get 14 days to finish wager requirements. The casino also runs daily, weekly and monthly tournaments.

The casino has a very helpful support staff and be it live chat or email they solve your queries as soon as possible. The casino verifies your account in under 12 hours and passport or driving license is a must along with bank statement.

My experience with the casino has always been great and all my bonuses were credited without any hassle. They process withdrawals in order of first come and generally it takes about 6 hours to receive money. I am a low roller and I only do deposit in range of €100 to €150 and I am at a profit of €200 at this casino which for me is great. All the casino games run smoothly and I have not experienced any bugs in any gameplay.

Hi Blackjax, Thank you for sharing your detailed review! We're glad to hear that you’ve had a positive experience with our design, game variety, and support. Best regards, The Betamo Team

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Chilly

10/10

Everything !!!! This is my favorite gambling site, with the best slots with good winning chances. In addition, they have a quick help solution. Friendly staff, and nice bonuses.

Tja........ I'm going to have to think about it. Maybe some more free spins or a cup of coffee while playing. I wouldn't know what I don't like right now.

Hi Chilly, Thank you for the fantastic review! We're thrilled to hear that you love our site and find our slots, customer support, and bonuses to your liking. Happy gaming! The Betamo Team

Betamo Casino vor 1 Jahr

andy1982nrw

10/10

What was that please? Already won a good amount with my 2nd deposit but it is even better than the profit was with me 30 minutes later! That's the fastest thing I've experienced as a new player in a casino! I highly recommend the casino. I like the selection and overview very much, the game filter is easy to understand.

I don't understand bad reviews just because you should submit your documents! This is completely normal. This can be done before a payout, it is best to do this before making a deposit so that you cannot experience any nasty surprises.

Not actually so far, but now I will play here more often, I will contact you if I notice something😂

Hi andy1982nrw, We're thrilled you had such a positive experience with us! It’s great to hear that you enjoyed our fast payouts and user-friendly game selection. If you ever need any assistance or have any feedback, feel free to reach out. We’re here to help and look forward to seeing you around! Happy gaming! The Betamo Team

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Duyqqqq

8/10

Friendly interface, easy to find games, lots of games and they update new games very quickly. Fast deposits and withdrawals (I thought they would take it long when I read some of the other comments on askgamblers). I rate them 8 stars because there are some bad points below

They update a lot of new games but also block a lot of games from playing with bonus money, but this is a good casino you should try it once. Also I have not encountered any other issues,

Hi Duyqqqq, Thank you for your positive feedback! We’re glad you find our interface user-friendly and appreciate our fast deposit and withdrawal services. We hope to see you back soon! Best regards, The Betamo Team

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gabionen123

10/10

Einfach ein sehr gutes Online Casino. Sehr schnelle Auszahlung, trotz weil mein Ausweis abgelaufen ist. Es reicht eine Meldebescheinigung. Auch der Chat ist Top, macht weiter so.

Ich spiele gern gamomat spiele, vieleicht können sie den Spielanbieter dazu nehmen. Ansonsten gibt es nichts was ich bemängeln könnte.

ICELANDICBOY

1/10

Very bad customers service, payment system takes ages, makes you send 5 different documents just to be verified and they won't try to help you or guide you. I had to send so many types of documents when I won money there, but there is no problems depositing there ;) The people that gives this site a good review must own the casino or be involved. Shockingly bad.

Hi ICELANDICBOY, We’re sorry to hear about your experience with our customer service and payment verification process. We understand that this can be frustrating, and we appreciate your feedback. Please contact our support team directly with the details of your issue so we can assist you more effectively and ensure this doesn't happen again. We're committed to improving our services and appreciate your patience. Best regards, The Betamo Team

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FranSlots

10/10

One of my favourite casino’s. Fast and good looking site and software. Nice bonuses. Very fast verification process and withdrawals. Within maximum a few hours you have your money in your bank account. Really love this casino!

Hi FranSlots, Thank you so much for your positive feedback! We’re thrilled to hear that you enjoy our casino and appreciate the fast verification and withdrawal process. We’re always here to provide a great experience, and it’s wonderful to know we’re meeting your expectations. Best wishes, The Betamo Team

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Jorisimo

1/10

Nothing about this website is good. Bad customer service that also lies, very slow customer service as well. The games selection is also very soso. Literally not a single positive word to say about this website.

Betamo stole 472 euro from us. Started with 100euro and subscribed to the bonus of 100 euro. We played for 2 hours slots and roulette and ended on 472euro. Next day we want to continue entire account empty. Customer support is bad and unfriendly and coming up with lies. Telling us first we weren't subscribed to the bonus correctly and when we ask to pay us instead 372ruro they say we were subscribed, but weren't allowed to play more saying these weren't the terms we accepted to? As I play on so many sites this is clear < offensive language > you can not take the entire amount because of something going wrong from their end. Horrible scam site be warned!

Hi Jorisimo, We’re truly sorry to hear about your experience and understand your frustration. It’s important to us that every player has a fair and enjoyable experience. Please contact our support team with a detailed account of your issue so we can investigate this matter thoroughly and resolve it. Best regards, The Betamo Team

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