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Meinung der Redaktion 

Im Betamo Casino erwartet Sie ein dunkles Menü in Schwarz mit weißen Elementen und Texten, das richtiges Casino-Gefühl widerspiegelt. Die Sprache lässt sich oben rechts einstellen, auch Deutsch ist verfügbar. Die Registrierung umfasst 3 Schritte und dauert weniger als eine Minute. Der deutschsprachige Live Chat ist jederzeit erreichbar.

Was uns gefällt
  • Riesige Spieleauswahl
  • Viele Zahlungsmethoden
  • Beeindruckender Bereich für verantwortungsvolles Spielen
  • Kundensupport rund um die Uhr in mehreren Sprachen verfügbar
Was uns nicht gefällt
  • Kleiner FAQ Bereich, der verbessert werden könnte
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Betamo Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.betamo.com/de
Gründungsjahr
2019
Lizenzen
Malta Gaming Authority (MGA)
Partnerprogramm
Sprachen
Deutsch, Englisch, Finnisch, Norwegisch, Polnisch, Russisch
Typ
Instant Play, Mobile, Live Casino

Allgemeine Informationen über das Betamo Casino

Betamo Online Casino wird von N1 Interactive Ltd betrieben und ist seit 2019 aktiv. Die Plattform ist durch die Malta Gaming Authority lizenziert und reguliert. Die Webseite ist in 4 Sprachen verfügbar, darunter auch Deutsch. 

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Betamo Casino Boni

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Freispiele 100
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Mindesteinzahlung €1000

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Betamo Casino hinterlassen haben.

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Betamo Casino - Casino deleted my reward after requesting several documents for withdrawal

Hello

I have won a considerable amount by gambling on the Betamo website, betamo6.com. USD23530.10 to be exact.

When trying to withdraw the sum, I was left with two payment methods to choose from. Paysafecard and MiFinity. I chose the latter as the limit of withdrawal per day was higher compared to Paysafe. I have created an account and got verified and all. My first attempt got denied after an hour or two. Wondering why that is, I came to realize I haven't finished the verification process on the Betamo website. So I uploaded all the necessary documents and tried again. My withdrawal request got denied again. Being confused as to what is missing, I contacted the live chat agents to help me sort out the verification process. Here it started to get fishy. I was asked to upload documents and screenshots that were not asked on the verification page's requirements list. I was asked for different documents etc. And always piece by piece, they'd never tell me the exact list of what they are missing so I could sort it out in one go, instead this led to a ping pong game where I uploaded the requested document by the chat agents and my withdrawal request got denied over and over again. After uploading 7 documents and all 7 being verified, I made another attempt to withdraw only to realize the next day that my reward was gone and the withdrawal request was denied. This is really unfair as I have been using their platform for somewhat 3 years already and they were happy to take my money and my losses all this time, but when I win and want to cash out they make all this fuss with verification, and then, in the end, tell me "sorry, your tournament bonus was granted multiple times to you due to a glitch or something, so we're taking away all of your rewards". I have requested a log file from Betamo to see all transactions as well as chat logs which they have provided thankfully. I can also provide a screenshot of my winnings.

It just seems so strange that they ask for all these documents and information from me and deny my withdrawal requests multiple times only to remove my reward completely in the end. So what have they checked before that? Did they run out of excuses and saw that I wouldn't give up? Or was it maybe a human error and this is all just a misunderstanding from them?

I wish to resolve this matter in a civilized manner without taking legal actions against the provider and hopefully come to an understanding.

Best regards,

<full name removed>

staus Gelöst
$23530
Betamo Casino - Greek ID verification problem
Dear Ask Gambler

In my poor English I will try to explain my experience in betamo casino to you.
I try to withdraw 600€ from betamo casino and rejected it constantly.
All day yesterday i send all my papers to Betamo casino that I prove who I am and keep rejecting asking for a paper to have an expiration date.
My Greek ID published last year, contains Latin characters and is relatively newand. Τhey do not accept it because it does not have an expiration date.
I am sorry but our government's ID in Greece is like that, from the moment you accepting people playing from Greece I though they already have seen ID's like mine and 10 million people leaving in Greece have the same ID.
I have no passport because I never needed one to travel though Europe, I sent even my driving license that expires on 05-04-2044 and still asking a paper that have an expiration datetelling me it doesn't contain Latin characters!
I didn't also had any other problems identify myself with my ID in skrill, Ν26 (Germany Bank) and other online casinos (sloty vegas,Cbet e.t.c.).
I cannot afford to make a passport for no reason at all, spent 100 euros, probably I will never need it in my life because as a European citizen I have no problem traveling through Europe.
Yesterday i talked to them in the chat 4-5 times and they didn't give me a solution.
I also attach some screenshots from my account.
I do not have any other papers so there is nothing else I can do, can you find me a solution please?

With kind regards,
Michail P.
staus Gelöst
€600
Betamo Casino - Let me open account and play even do i was self excluded from casinos in the same license
Dear askgamblers
I Will try to describe as good as posible but english is not my first languge.
I did a self exclusion on spinia casino 29/9-2019 with the time limit forever, spinia under the license N1 interactive Ltd. After that i played at betamo casino did a self exclusion there, and after that played at avalon78 casino did a selfexclution there forever and finally i played at live casino. All casinos under the same license N1 interactive Ltd. But i dident know that at the time. I used the same information on all casinos offcourse. And i was fully verified at all casinos with passport and adress. When you do a self exclusion on there casinos you click a box on how long you want your self exclusion to be and then you get a confirmation email, thats it. On there site it clearly say doing a self exclusion let us know that we need to take all measures. They dident do that. In fact i had played and self excluded from so many of there casinos that they had To noticed that! Isent that a big warning. I feel like they dident take all measures needed To protect the player. I Would like my deposits back from betamo casino. I did even self exclude from others under the same license before spinia but leave that out for now becuase i don't have the confirmation emails left. I Think this should be taken serious so please help. You can se the dates when i selfexcluded myself on the emails i attached.
staus Gelöst
€340
Betamo Casino - Greek ID verification problem

Dear Ask Gambler

From yesterday I send all my papers to Betamo casino that I prove who I am and keep rejecting asking for a paper to have an expiration date.

I am sorry but our government's ID in Greece is like that, from the moment you accepting people playing from Greece I though they

already have seen ID's like mine and 10 million people leaving in Greece have the same ID. I have no passport because I never needed one to

travel though Europe, I sent even my driving license that expires on 26-10-2045 and still asking a paper that have an expiration date!

I really don't know what is this expiration date on a valid ID from a government, it expires when we die and thank God I am still alive 🙂

I didn't also had any other problems identify myself in paypal, skrill, other online casinos and this is really sad because I really liked betamo's interface web site and they have a provider that I was asking for and really really enjoyed my time there!

I cannot afford to make a passport for no reason at all, spent 100 euros, probably I will never need it in my life because as a European citizen I have no problem traveling through Europe.

I really really want to help them and help me also ofc, they can ask me also if they have further problems with other Greek players in the future to

provide my assistance and help them with Greek ID's verification system! I am that really open person and I really felt a little offended verifying who I am with my real real papers creating by my government.

I wanted to make a new deposit to continue playing my favorite providers but know with all this problems I will think it twice ....

The paper I provided them is : My government's ID, my driving license, my address, N1 casino since they are a subsidiary company (I had no problems there identify myself), my Skrill account, my online bank screenshot account, a picture with my face holding my ID back and forth.

The fun part is they keep sending me the same e-mails to provide my passport that I already sent them an explanation e-mail for that and an another e-mail asking me for a picture holding my ID that I already did :)

I do not have any other papers so there is nothing else I can do, can you find me a solution please?

With kind regards,

Mavridis < surname removed >

staus Gelöst
€300
Betamo Casino - Not offering me a possible withdrawal option
Dear Ask Gambler,

I have an account at Betamo casino with a balance that I am trying to withdraw. I deposited using my credit card, and when trying to withdraw back to the card. I got an email telling me that they don't pay back to card and I should try idebit, instadebit or Ecopayz instead. I made a deposit using Idebit and my account now had 2 separate balances: 1 for 20 CAD and 1 for 704 EUR.
I proceeded to the withdrawal section only to find out that I still was unable to withdraw the 704 EUR balance and that Idebit was only available for my CAD balance.
I contacted them again telling them the issue and they instructed me to use bank transfer. I went back on the withdrawal section and the option once again was not available there neither.
I contacted them again sending them all of my banking information asking them to pay the money to my account and they responded that I should try and use Ecopayz to receive my money.
I then told them I had closed my Ecopayz account years ago, and asked them for ANY alternative to sort out this issue. They simply responded that at the moment , Ecopayz was the only option to receive my money.

I am baffled by this series of event. How is it possible that they can accept my deposits when I use my credit card but yet they do not offer any alternative to withdrawal other than Ecopayz when I clearly tell them my account has been closed.
I suggested to them to convert my EUR balance into CAD which I don't see how it would be an issue, then I can easily withdraw it to my Idebit account, but they still refused this. I provided them with my banking details for a wire transfer and they ignored that also.

Please Ask Gamblers, I ask that you get in contact with the casino and ask them to offer me ANY alternative to withdraw my money
staus Gelöst
€704

Beschwerde-Statistik

Gelöst 8
Durchschn. Betrag $ 3,527
Durchschn. Dauer 4 Tage
Durchschn. Antwortzeit 1 Tag

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Top-Bewertungen unserer Spieler

Nothing about this website is good. Bad customer service that also lies, very slow customer service as well. The games selection is also very soso. Literally not a single positive word to say about this website.

Betamo stole 472 euro from us. Started with 100euro and subscribed to the bonus of 100 euro. We played for 2 hours slots and roulette and ended on 472euro. Next day we want to continue entire account empty. Customer support is bad and unfriendly and coming up with lies. Telling us first we weren't subscribed to the bonus correctly and when we ask to pay us instead 372ruro they say we were subscribed, but weren't allowed to play more saying these weren't the terms we accepted to? As I play on so many sites this is clear < offensive language > you can not take the entire amount because of something going wrong from their end. Horrible scam site be warned!

Hi Jorisimo, We’re truly sorry to hear about your experience and understand your frustration. It’s important to us that every player has a fair and enjoyable experience. Please contact our support team with a detailed account of your issue so we can investigate this matter thoroughly and resolve it. Best regards, The Betamo Team

user avatar

The overall experience is great. The initial verification process took a bit longer than I expected, but it was due to my own circumstances. They were more than helpful and I cleared it up quickly. Since that initial verification of all of my withdrawals until recently have taken less than two business days to process. Some banks will vary due to their own regulations. Among other things try to remember there are international withdrawal limits and your state and bank may have transfer limits to prevent fraud and laundering.

Most of the people I've seen get blacklisted by Betamo are people who've sent them a hundred emails or people who've blatantly verbally abused them.

Hi eiseleleo, Thank you for sharing your positive experience! We’re glad to hear that you found our team helpful during the verification process and that your withdrawals have been processed efficiently. If you have any more questions or need further assistance, feel free to reach out. Best regards, The Betamo Team

user avatar

Der anfang und die Einzahlungsbonus sind flink auf dem Konto, konnte echt bisschen länger spielen aber nie über 120€ gekommen und jedesmal krasse abstürze fast bis Zero, Zero.. Naja werde wohl weiter Vertrauen und Geduld einbringen, vielleicht hab ich ja wirklich mal Glück.. Alles gute BeTaMo, weiter so nur n Tick besser werden..

ohje Dead or Alive 2, absolut nicht mein Slot, hab mich bissl genervt dass es einfach am verarschen war mit dem Einsatz ständig.. Von 100€ ein einziges Mal FreeSpins und was der zahlt ne kleine Frechheit 0,54€ für FreeGames auf nem 1.00€.. Naja, sollt nicht sein mit meinem Glück. Aber ich bleib Euch noch etwas Treu! DANKE!!! Gute Zeit und bleibt Gesund 🙏🏻🙌🏻☀️ 🍀

Anmeldung unkompliziert, Spiele sind OK
Solange man spielt ist alles ok. Aber ich habe mal die Auszahlung probiert, da wird es dann mega kompliziert...man benötigt ständig Dokumente und dann nicht als pdf Datei, sondern direkt geschickt

Auszahlung funktioniert überhaupt nicht, total umständlich und wird ständig verweigert!!!!!!!!!!!!
Brauchen einen Pass, dann darf er nicht pdf Datei sein, dann fehlen wieder irgendwelche Unterlagen.
Das steht alles nicht bei den Auszahlungen beschrieben, aber bei der Einzahlung nehmen sie das Geld sofort!!!!!!

First, I'm playing card games downloaded from the Google Play Store but I want to win something real so I checked out online casinos that has good card games. Then I found this site, which is too simple and basic, but somehow I enjoy it. I tried out slot games too but I think I'll stick to playing poker because I'm not that type of person who enjoys slots.

Nothing so far since I'm just days old here. I just hope I can win bigger than the ones I had days ago. I'm still waiting for my welcome bonus, I still haven't received it in my account. They're still not replying to my email also.

Hi RickyJeremySipin, Thanks for your feedback! We're glad to hear you're enjoying the card games on our site. We apologize for the delay with your welcome bonus and the email response. Please reach out to our support team again or provide us with your details here, and we’ll make sure to assist you promptly. Best regards, The Betamo Team

user avatar

Nice layout of the website, looks really good they have a great offer in online and slot games. Would love to see more games added like danger high voltage etc.

1: Never reply to emails
2: Welcome bonus not received never fixed.
3: RNG /RTP is rigged they buy it from providers at like 40% RNG/RTP every game you play I spin 100 spins everytime exactly 10 spins pay back my betting 90 spins are dead spins * 0 cent pay out ) doesn't matter what game I play or how so ever.
Customer support is really bad they never help you tell me to send a email when you never get a reply. Never received my player betting logs that I asked 3 weeks ago. This casino do not play here its 1 hell of a scamming casino.

Dear @JOANITO, We are sorry about your experience at Betamo, We would like to investigate your bad experience with our casino and improve our customer support. Could you, please send an email to us, putting a link to this case in the email, so we can make a proper investigation and will make sure that your emails are answered and you are satisfied with the support service. Thank you. Kind regards, Betamo.

user avatar

I’ve been meaning to sign up at Betamo Casino since last year but only got to doing it very recently. Never the why though, it’s not important to know, hehehe. The welcome package caught my interest right from the very start, offering a standard 100% first deposit bonus, plus 100 free spins on the popular Dead Or Alive 2 game. Now that’s a hard offer to resist, even though I don’t really like the free spins being broken up into 20 free spins over 5 days. Ah well, I then closed one eye and signed up anyway. What? Nah, I didn’t close both my eyes, or else how to sign up? Hahaha.

Betamo is owned by N1 Interactive, so that’s a good starting point for me. I’d think many times over before signing up if the casino is owned by the likes of Aspire Global, Game Tech, and so on, simply because they aren’t in my good book, having had numerous problems with their casinos before, so I’ve always avoided them. As expected, signing up was a breeze, the casino’s platform worked wonderfully without lags, and navigation between the pages was fast and easy too, but unfortunately, not everything was a-okay.

After making my first deposit, the 100% bonus and the 100 free spins did not get credited into my account immediately as they should, argh! After several minutes of waiting, I finally got assistance from the Live Chat host, who then manually added them in. But that wasn’t the end of the issue – the next 4 days had me requesting for the 20 free spins from the Live Chat host each time, which shouldn’t be the case, so that got me rather annoyed! It took over 1 hour to get my second 20 free spins instalment, simply because the chat host had to asked me some silly questions first! Sheesh! Luckily, the next 3 days went a lot better and faster, or else, I might have simply lost my interest in Betamo Casino!

Other than that, everything else were just right – my favourite providers and games were available, had no issues playing them off, but somehow, Microgaming games just couldn’t really go fullscreen as the other games would, so this bit I’m not very happy about. I also wasn’t very happy with Dead Or Alive 2 game, simply because it played badly! Yeah, that’s how the game is, I do know, so I’m just ranting but not complaining, hehehe.

I’m not really interested in the second deposit bonus offer of 75%, so I’d probably come back to play at Betamo Casino on some other day - maybe soon, maybe much later, but I’d definitely be back, one day, hehehe.

Hi Afi4wins, Thank you for taking the time to share your detailed experience with Betamo Casino. We appreciate your feedback and are pleased to hear that you find our platform generally satisfactory, but we also recognize there were some areas where we fell short. We apologize for the inconvenience you experienced with the activation of your welcome package and the subsequent issues with free spins. Looking forward to welcoming you back soon! Best regards, The Betamo Team

user avatar

Betamo Casino relatively makes a good option for me to play my favourite slots because it also has the same ones from the same providers that I’ve trusted since 2011. This is usually the first thing I check whenever I jump from casino to casino. That way I will be assured that the site is legit.

As tempting as it is to play here often, what irks me very much is how slow the loading time is. I always have to make sure that I am not running other sites or applications on my computer (fyi I am using macbook pro) because otherwise Betamo Casino would just not load smoothly as it promises… Cache and cookies also must be cleared before I play. Buffs and slow page loads disrupt me in between my games. This is more of a technical issue. In terms of reliability, they are legitimate but the withdrawal time is just not as fast as the other online casinos that I’ve tried. Slow processing time, esp if I request a withdrawal for amounts over €1,000. Please do better with your services. It’s such a letdown esp I am a member who does generous deposits. I expect to experience the service for the trust I also put in this casino.

Hi HedgeZog, Thank you for your detailed feedback. We're glad to hear that you find our game selection appealing and appreciate your trust in our providers. We understand the importance of a smooth gaming experience and are sorry to hear about the issues you've encountered with loading times and withdrawal processing. If you have any further concerns or need assistance, please don’t hesitate to reach out to our support team. Best regards, The Betamo Team

user avatar

I liked the simplicity of the site and how fast they processed my withdrawal. Good variety of games from top providers and nice bonuses. I can certainly recommend this site for you can spend a good time there.

I do not really like to wager bonus money, but those rules are everywhere, so there is nothing to be done. I played there for a couple of months already and nothing extraordinary happened, so basically all is really good.

Hi Arnie, Thank you for taking the time to share your experience with us! We’re glad to hear that you appreciate the simplicity of our site, the variety of games, and the speed of our withdrawals. Your feedback is valuable, and we're pleased to know that you've been enjoying your time here. Happy gaming, and we hope to see you back soon! Best regards, The Playamo Team

user avatar

Enough high rep. bonuses, high money action on choose slots. If every casino online gone have so unpredictable topping action then we everybody have chance one day win something.

Hi Essteban84, Thank you for your positive review! We’re thrilled to hear that you’ve enjoyed the bonuses and high-stakes action on our slots. If you have any suggestions or need assistance in the future, don’t hesitate to reach out. Happy gaming! Best regards, The Betamo Team

user avatar

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