Alf Casino

The casino is clean, and easy to use. It offers a lot of different games and providers! Bonus terms is ok, but could of course be better. Live support is always available.

I signed up at this casino in May, and have since received a lot of mail with good bonus offerings. Everything from 100 % - 200 % deposit bonus + x amount of freespins. This is the mail I got today:

"DEAR DAVIDOISTAD,

Terra’s summer is getting better and better! Not only are her flowers in full bloom, but the slot of the year she has been waiting for is finally here! You too, can now enter the world of Berryburst from NetEnt and start winning!

Top up your account now and get bonus 100% up to 700 EUR on the brand new Berryburst slot from NetEnt, only with us!

This promotion is available until August 26, 2018 (23:59 GMT). The minimum deposit amount towards this promotion is 50 EUR/ 500 SEK/ 500 NOK/ 3,000 RUB." (...)

After making a deposit the bonus wasn't added up, so I contacted live support. They come with the same excuse every time, "We are so sorry, but this email was sent by a mistake. We have had some technical issues."

The only reason I deposited is because of the bonus offer. And I am not able to withdraw either (because of the T&C says that I have to wager every deposit 3x).

So BEWARE of the "fake" emails they send out, contact support first every time before a deposit and check if it really is a valid email/bonus or just a "technical issue"!
And this applies not only to Alf Casino, but every casino Araxio Development N.V operate.

I personally will never play at any of their casinos again after this.

Basically every game providers and a ridiculously huge array of slots.
Didn't have to hunt down my free spins they pop up when you log in - nice.
Live chat is 24/7 customer support is brilliant.
Verification is swift and straight forward.


This has knocked my favourite casino off the top spot as no one can beat the selcetion of providers.
10/10 Overall

Cant deposit in AUD
No Australian support phone number to call only europe number

Alf Casino is one more casino owned by Araxio Development N.V, of which I already have signed up at more than 5 casinos so far, and Alf Casino being the latest. All casinos within the same group share the same platform from SoftSwiss, if I'm not mistaken, but this platform unfortunately still needs much fine tuning in order to match the best platforms in the iGaming market. I constantly got lost connection or slow connection error messages popping up on my screen, which became rather annoying at times!

Where customer support is concerned, I don't have any complaints about it, as my many chats with the various live chat hosts have always been smooth and without any hassles. Their responses via email were fairly fast and good as well. What I really didn't like, typically of all casinos within the same group, was needing to request the bonuses and free spins from the live chat host. In this case, the 200 free spins were given out at 20 free spins per day, over 10 days, so I had to ask for it everyday, for 10 days in a row, which was really a big nuisance and inconvenience for me! However, the initial 200 free spins was for the game Golden Eggs, and all the 10 days offer of 20 free spins per day were credited into my account in one go, ready for activation one at a time, which was good, but after requesting for a game change, I had to request for each 20 free spins every day instead. It would have been a lot better if all the 10 days offer could be credited in one go as for that Golden Eggs game too.

Game selection is good as well, although Microgaming and Play'nGo games aren't in the list, but as long as my favourite Finn game was available, I ain't complaining, not for the time being anyway, hehehe. Having said that, my play on Finn And The Swirly Spin game did not go as well as I would have liked it to be - the game started cold and remained cold throughout. I finally lost all of my 40 EUR (deposit plus bonus money) at the 3 Keys level, which was very poor and very disheartening indeed. Whatever free spins winnings from that Dragon Kingdom game were played and eventually lost on that Finn game too. Argh!

Oh, before I forget - games can be picked and listed out under 'favourites', which I did, but after logging out, this list would disappear! What the argh! I needed to use the 'search' facility each and every time I wanted to play either Finn or Dragon Kingdom game. Why this favourite games list cannot remain listed, I really don't know, but it should always be available for use and for convenience! Alf Casino should look into this and get it to be permanently listed instead.

Well, needless to say, Alf Casino is not one of the better casino within the group, as far as I am concerned, and I couldn't get a decent or satisfying game play from my games either. Perhaps this has nothing to do with the casino directly of course, but it does affect the overall rating of the casino. A win and a withdrawal would also have given Alf Casino a much higher rating from me, of course, hehehe.

I signed up around 3 weeks ago and my deposited amount is 1.000€. I am not really a "BonusPlayer" so I cant say much about this section. 95% of my deposits in the brands are "raw". I already qualified for the "3. Level" of the VIP Programm and got 5% Cashback -> 50€ (Real withdrawable Money - no wagering needed). This can go up to 15% in "5. Level" and every granted cashback comes without wagering requirements. I really like this system!

The only thing with a negative touch may is the live support so far. I've talked to them and sometimes it takes some time, they assured me, that they are working on improvements!

Not so much good to say, collection of games is ok, sign in process is ok

Like other players face same problems, support service is useless. There is only English and Russian chat and eEglish chat person maybe use google translate. So its very hard to talk with this kind of support.
Cannot close my account without accept, no complain administration of aAfcasino project. I sign in some casino, I dont know anything about any project.

Brand new but skilled and with nice service - that’s how I’d describe the AlfCasino, where I have registered last week, but had great experience up to this point. I saw the superb design and great selection of slots and couldn’t resist myself from depositing. Then I received my bonus and free spins, and now I am enjoying playing my doubled amount of money.
Also, I contacted support, and can object all the unpleasant comments about them. Helped me quickly and professionally.
And in addition to all those the only one thing left to test is payout.
Having read all the comments about how slow they are, I have already verified my account in advance. Actually, when I sent documents on Tuesday, on Wednesday evening I was verified already, so for sure it wasn’t instant, but I haven’t been waiting for long.
So I am waiting for my big winnings and be sure that I will update you about that.

Not a whole lot. Good selection and wide range of games is about it.

Useless support staff.

Cant even close an account. You have to email support to do it. No legitimate casino asks that, they always do it on the spot. Avoid people.

Nothing it looked like It might be good but chat support put me right off

Deposited and chose welcome bonus- wasn’t granted - chatted to support - very unhelpful told me that if I want bonus I had to wait until the manager gets there and they will apply it- until thane I can’t play at all as if I do I won’t be allowed the welcome bonus - stay away from this casino

Nothing at this Moment :( !
Deposit not received! I should bring a different proof than the transaction document ??

I sent the transaction history confirmed by Cubits as COMPLETED to [email protected]. Unfortunately, I got the answer that I should send another proof and the payment was not received by Alf Casino ?! I am very upset about that. What should I prove for another proof than the Cubits transaction history? I have now contacted the Cubits support and reported this incident. I have told the support the transaction number and the recipient address and have written that the recipient has not received the amount and I'm curious now what the Cubits support answers. I also did other transactions via Cubits today and everyone else worked fine and in a few seconds .. I do not know what's going wrong with this deposit to Alf Casino

I signed up for the variety of games !! That's TOP

I made my first deposit over Cubits there! Unfortunately, the amount was not credited to my casino account within seconds (minutes) like the one from other casinos .... The live chat told me that it takes up to 24 hours or more to use the payment method Cubits at Alf Casino ... I find it very strange ... Let's see what comes out of it!! I hope I get the amount credited ... Could be that this was my last deposit