Beschwerde #21 Zodiac Casino

Doesn't pay and Doesn't answer

Von Grigoriy V.

vor 9 Jahren

12.11.2016 I registered at Zodiac casino. I deposited 1 usd and got 20 of bonus. When I made rollover I had balance of 300.
I lost 100 and made withdraw request of 200. I did not receive any e-mails from casino when deposit and when make withdraw request/
I deicided to ask live chat agent how long they make withdraw request. But when I opened chat window I saw an error.
I decided to wait for withdraw. Today is 27.11.2016 and I did not get money, did not get answers and did not receive any letter from casino.
I wrote 3 letters to support e-mail thay said me in chat (chat works only at site)but I did not get an answer. I dont know how t take my money. Please help me.
I send You screenshot of chat, screenshot of cashier and screenshot of my letters they dont answer!

Unseriöses Casino Zodiac Casino

Grund Verzögerte Auszahlung

Betrag $200

Diskussion

AskGamblers

• Support Team

vor 9 Jahren

Dear @nechipurin,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Zodiac Casino

• Representative

vor 9 Jahren

I can see that it was allocated to your card on the 1st of December and has not been returned to us.

nechipurin

• Russland

vor 9 Jahren

I did not get money.

Zodiac Casino

• Representative

vor 9 Jahren

Hi player

I've been told you were paid. Please confirm.

Zodiac Casino Beschwerde-Statistik

Gelöst 20 / 22

Durchschn. Betrag $930

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

Zodiac Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Auszahlung seit 11 Tagen auf Pending ohne Reaktion vom Kundenservice

Guten Tag , ich hätte nie für möglich gehalten diesen Schritt gehen zu müssen.

Mein Konto ist zu 100 % vollständig verifiziert. Meine Auszahlung ist mittlerweile seit 11 Tagen in Bearbeitung.Der Kundenservice hält mich immer wieder hin und bittet mich zu warten.

Es geht um einen Betrag von 2596 Euro. Dieser wurde mit Sportwetten erreicht. (Ohne Bonus)

Ich wette seit über 15 Jahren und musste noch nie solange auf eine Auszahlung warten.

Ich achte bereits bei Registrierung bei einem Buchmacher auf vollständige Verifizierung.

Ich stehe zu 100 % im Recht und man lässt mich offensichtlich Warten!

Bitte helfen Sie mir. Vielen Dank.

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Here are the attached files of the withdrawal they didn’t pay me

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As per their term, it's supposed to be in pending for 48 hours. It was supposed to be released yesterday, but the amount is still in my account.

I try to reach support and all they can say is It will be send tomorrow. They can't tell me when exactly and why they didn't send it yesterday.

My complain here is that the 48 hours pending is long enough, now 95+ hours in pending is unacceptable and we all know why they do that "pending" period.

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Zodiac have still been encouraging me to gamble via email and accepting my deposits.

I strongly think that Zodiac do not have the funds to pay me.

Zodiac emailed me on 29 April saying that in order to process my withdrawal I needed to send my:

Utility bill

Driving licence

Front and back of card.

I sent all the requested documents. However Zodiac still did not process my withdrawal; and 7 days later they asked for my bank statement, and bizarrely a picture of my ID next to the computer with my Zodiac signed in.

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Please asssist me with this Ask Gambler.

Regards,

< Full name removed >

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Payment delayed, risk management team is yet to comeback after a week of waiting

Hi, I went on winning 400usd however when I initiated the withdrawal casino asked to confirm the identity and requested to send the documents via email. I submitted the documents last Wednesday, after a day I went back to live chat they informed it's pending with risk management team and I followed up couple of times with risk team and in live chat but til date I haven't received any response. Could you please help me on my withdrawal process.

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Waiting almost two weeks to resolve on reported mistake with e-check transaction

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