Zodiac Casino - Delayed payment for more than 77 hours

Hi there

We have an automated process that runs on the backend at the same time every day to pull all pending withdrawals that have been pending for 48 hours to be sent for payment. As you reversed part of the withdrawal right before the process that pulls the withdraws for the day ran, it did not pull yours as it needed to run through a series of checks again and the process ran during these checks so your withdrawal missed that window. This is simply bad timing on your reversal.

I have been told by banking that 2 of your withdrawals will be sent with today's payments.

As a side note, our support staff have a tough and important job dealing with thousands of players every day and they do not deserve to be sworn at or abused, especially since they have limited information about your withdrawal, other than the information they gave you. If you are not happy with the response within a support chat or want more information, you can always request to chat with a supervisor. Please consider this next time you use our live chat service.

I was frustrated that the support couldnt transfer me or explain me why it was delayed. Im sorry if i was not respectful. But i Just hate the pending and the reverse feature. Thanks issue resolved

No problem. I understand that sometimes these things can be frustrating. I just like to remind everyone, myself included, that these guys do a thankless job sometimes :)

Have a great weekend!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.