Beschwerde #71 Zodiac Casino

Casino forgot me

Von Niknik20222023

vor 3 Jahren

Zodiac casino has told me repeatedly that I don’t have a valid email and I ain’t using a matching email, although this is the same email I always use, so know they won’t pay me my 260$ withdrawal that they owe me.

They continue to ignore my emails and have erased many emails from them up to March of 2022 and I have played this casino many times before as well.

Here are the attached files of the withdrawal they didn’t pay me

Unseriöses Casino Zodiac Casino

Grund Verifizierungsprobleme

Betrag $260

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear @Niknik20222023,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you contacted Zodiac Casino support, as suggested.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse to contact casino support or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Zodiac Casino

• Representative

vor 3 Jahren

There is an electronic paper trail for any edits made in our system - noone is erasing your emails, you are simply providing the wrong email address. The email address you are providing to the casino support chat is not recorded on any account you have in our system. Contact support and ask if there is an alternate way to verify your identity to gain access to your account. I cannot do anything through this forum.

Niknik20222023

vor 3 Jahren

I would like to respond to my complaint
Saying nothing has been resolved , I still can’t get into my account with my email, and I only use one email for everything , and it still says it ain’t a match and I can’t verify if I reversed the withdrawal if I can’t get into my account. Also how is it they can erase emails from them to me ? Isn’t this a violation on my privacy?

AskGamblers

• Support Team

vor 3 Jahren

Dear @Niknik20222023,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Thanks in advance for your cooperation.

Zodiac Casino Beschwerde-Statistik

Gelöst 20 / 22

Durchschn. Betrag $930

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Guten Tag , ich hätte nie für möglich gehalten diesen Schritt gehen zu müssen.

Mein Konto ist zu 100 % vollständig verifiziert. Meine Auszahlung ist mittlerweile seit 11 Tagen in Bearbeitung.Der Kundenservice hält mich immer wieder hin und bittet mich zu warten.

Es geht um einen Betrag von 2596 Euro. Dieser wurde mit Sportwetten erreicht. (Ohne Bonus)

Ich wette seit über 15 Jahren und musste noch nie solange auf eine Auszahlung warten.

Ich achte bereits bei Registrierung bei einem Buchmacher auf vollständige Verifizierung.

Ich stehe zu 100 % im Recht und man lässt mich offensichtlich Warten!

Bitte helfen Sie mir. Vielen Dank.

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Driving licence

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Regards,

< Full name removed >

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