I made a deposit of 4,000 EGP to WinWin on 06/06/2025 at 03:34 AM using Vodafone Cash. The number shown inside their app was 01064321893. I followed their instructions exactly and transferred the amount.
The money was deducted successfully from my Vodafone Cash account (01090761950), and Vodafone gave me the official reference number: 012159774658.
I submitted:
A screenshot of the successful transfer
A printed payment statement from Vodafone
All chat logs and the original ticket (#5406601), which confirms that the number I paid to was listed in their system
Still, WinWin refuses to help. They keep asking for an ARN code, even though Vodafone confirmed they do not issue ARN codes for wallet transfers. Every attempt to explain this was ignored. Support agents kept closing the chat, and the payment team closed my ticket without resolving anything.
This is a serious failure on WinWin's part, and I am requesting that my funds be either returned to my Vodafone Cash account or credited to my WinWin balance.
I am attaching full evidence. Please help me get my money back.
