
The first withdrawal that I did not receive was requested on July 15, 2024, at 05:29 CEST (500 EUR). A few minutes later, I received emails stating that the withdrawal had been sent (USDT ERC20) and that I should receive it within a few minutes. So far, I have not received anything. For the past two days, I have been chatting with bots who inform me that "investigation is in progress" and that the financial department will contact me. When I ask how long I have to wait, they say they cannot provide a specific time frame. It's a shame that such a well-rated casino has such terrible support and these kinds of problems. I am filing this complaint because I feel helpless. Additionally, this issue also concerns a second withdrawal of 950 EUR that I requested on July 16, 2024, at 14:38 CEST. The same situation occurred: I received email confirmations, but the withdrawal was not processed.