Wazbee Casino - Unresolved Complaint Overcharged Bonus Purchases on Slots

Dear @resskp,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hello,

Following your request for more details, I’ve resent the screenshots showing all the amounts involved.

To summarize the situation:
I started playing normally without immediately realizing that the bonuses I was purchasing were being charged at 1000 times the displayed price.
For example, a bonus shown at 4,500 RP was actually charged at 4.5 million RP, and this happened repeatedly across multiple purchases.

The total amount lost due to this issue is around 7.5 million RP.
There were even some games where I won, still unaware of the inflated bet amounts, so roughly 6 million RP were lost purely because of this discrepancy.

Hi,

I went back into the slot game to check my bonus purchase history, and I was able to find the transactions that clearly show the actual bonus prices I was supposed to be charged.

Please see the attached screenshot — it shows four bonus buys made during the session, with the following intended costs:
• 600 RP
• 900 RP
• 900 RP
• 4,500 RP

However, in each case, the amount deducted was multiplied by 1000, without any warning or confirmation:
• 600 RP → 600,000 RP
• 900 RP → 900,000 RP
• 900 RP → 900,000 RP
• 4,500 RP → 4.5 million RP

This means the total mischarged amount from just these four buys is ≈6.9 million RP.

This proves beyond doubt that there was a serious pricing/facturation error during these bonus purchases. There was no indication of the inflated cost prior to confirmation, and this has resulted in a massive and unfair loss.

Please let me know what the next steps are regarding compensation.

Thanks again for your time.

Hi again,

I’d like to add one more critical detail:
The issue is still ongoing as of today. I just attempted to access the same slot (Knockout Riches) with Rp 332.64 in my wallet.

The game clearly displays a bonus buy at Rp 15.00, yet when I click “Start”, I get an “Insufficient Balance” error — even though my balance should be more than enough.

This confirms that the same issue (cost x1000) is still active and affecting the game. The amount being deducted is clearly not what’s being shown.

I’ve attached the screenshots showing:
• The current game interface (WazBee)
• The bonus buy screen showing Rp 15.00
• The error message refusing the purchase despite Rp 332 balance

At this point, I believe this is a critical provider-side error, and I hope this additional proof will help close the investigation and move forward with compensation.

Let me know if anything else is needed.

Thanks again.

Dear Wazbee Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello everyone,

The client has reported this issue. Active discussions with the game provider are ongoing, and we are currently awaiting their resolution regarding the display of bets as well as further action on their side.

At this stage, the exact timeframe for resolution is unknown, as the matter lies with the game provider. In the meantime, we are sending updates to the client by email while the issue remains under review.

Please note that in any case, all bets were placed legitimately, and any winnings have been credited in accordance with the respective stakes.

Hello,

I believe I have been more than patient and understanding throughout this entire process. However, I should not be held hostage between the casino and the game provider.

The most important thing for a reputable casino should be to take care of its players, refund them immediately when there is clear evidence of an issue, and then resolve the matter internally with the provider.

I have already provided every possible proof showing that the amounts charged were not the same as those displayed at the time of purchasing the bonuses. It is now very clear that I was overcharged, and from my perspective, this situation is equivalent to being stolen from.

At this stage, I expect Wazbee Casino to take responsibility, process my refund without further delay, and continue any necessary discussions with the provider afterwards. My patience has limits, and I believe this situation has already gone far beyond what is acceptable.

I kindly ask you to escalate this matter and provide me with a concrete resolution as soon as possible.

Thank you.

Best regards,

Dear all,
We have contacted the client via email and are awaiting a response.

Hello,

I would like to update my case regarding WazBee Casino.

I have received their latest offer, but I cannot accept it for several reasons:
1. This dispute concerns my real money, not bonus funds. Offering me a bonus with wagering requirements is completely unacceptable.
2. I refuse any payment split into several weeks. We are not talking about thousands and thousands of euros — this is a very small amount for a casino, and there is no justification for not paying it in one single transaction.
3. I am fully within my rights to request the return of my own funds. What I choose to do with my money afterwards is entirely up to me, but I cannot accept any form of restriction or wagering obligations.

For these reasons, I must decline their offer and request that WazBee provide a proper resolution with a full refund of the affected amount in one single payment.

Thank you for keeping the procedure open until a fair solution is provided.

Best regards,
Ali

Hello AskGamblers Team,

I would like to inform you that the situation has been fully resolved. The issue has been handled and everything is now in order.

I would like to sincerely thank AskGamblers for your support and assistance during this process, as well as WazBee for their cooperation in reaching this resolution.

Your help has been greatly appreciated.

Best regards,
Ali

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.