Good day;
I joined Wazbee recently to try the casino, to my surprise and for the first time i got informed that a 1 single deposit is required to be able to withdraw my winnings (never saw that before ...) after making the deposit, I was asked AGAIN to make another deposit, with a confirmation that no other deposits will be required (pls refer to screenshots attached), I made ANOTHER THIRD deposit, then AGAIN they asked for a FORTH deposit and apparently, this will go forever without any hope to withdraw any amount whatsoever, I never faced crystal clear Spam operations like Wazbee casino.
Beschwerde-Info
Dear @Solgood555,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Thank you for your email; as per screenshots sent earlier, when I tried to withdraw my winnings I got an error message, after checking with customer service they informed me that I need to deposit 80$ (to verify my account) and I did deposit 89$, again, when I tried to withdraw my winnings got a other error message, upon checking with customer service, they apologized for the mistake as I had to deposit 150 not 80, and I did deposit 65, but still unable to withdraw any amount, they apologized again saying I must deposit 150 in a single payment and I did, I tried for the 4th time then they said I must deposit 894,so I stopped as it was crystal clear that I will keep depositing only without any hope to withdraw any funds.
I hope my reply clears the situation and I greatly appreciate your assistance.
Sana
Dear Wazbee Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Thank you for reaching out.
We would like to inform you that www.wazbee.casino serves as our resource locator.
We do not have an account registered under the email you provided in this complaint.
We are a licensed casino offering games from licensed providers.
You can verify our active license status yourself by clicking the validator icon at the very bottom of our website.
Dear Wazbee Casino,
The AskGamblers Complaint Team is kindly asking you to provide evidence that could prove that the submitter doesn't have registered account at your platform. Please send required information to support@askgamblers.com directly.
Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.
Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Hellо!
An email containing the necessary information has been sent.
Dear all,
As apparent from the submitter's latest post, it is now obvious that the player submitted complaint against wrong casino, which has not yet even been presented and reviewed on AskGamblers. Therefore, we have no other choice but to Reject the complaint.
AskGamblers Complaint Team is using this occasion to recommend the player that further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.
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