Wazbee Casino - Casino ghosting after completed KYC

Hello!
The client has undergone video verification. The case has been forwarded to the provider for additional review, and we are currently awaiting their response.

Video verification was completed 31/3. You have not replied to me since, nearly 4 weeks. This reply is very vague and unspecific.

There is no problem with my account and you asked me all the questions in the world live on video.

Do you need anything from me or are you prepared to resolve this matter? Does not look good from your side.

Dear Wazbee Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello! At the moment, as the case has been forwarded to the provider for additional review, we are still awaiting an update.

Please be assured that as soon as we receive any new information, we will promptly update this complaint and inform the client accordingly.

Received this email today. There are some baseless accusations of me using a bot on their website (?) and that they are defrauding me of all funds.

Guys, is it really so hard not to commit fraud? Just limit the account when you don't want a customers action and send out their funds and that's the end of it.

There is nothing wrong with my betting activity. There is nothing in the terms you are referring to that is relevant to my account in any way. If you have any evidence to support your claims, i welcome it.

Now everyone can see that you are confirmed scammers over 45k NOK, surely costs more to rebrand and set up a new site?

Dear Wazbee Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Team,
We have sent you an email with additional details regarding this case.

There are no details that are able to justify your actions. You are on the final step of defrauding me for everyone to see - but it's not too late to do the right thing.

I'll tell you what i have done though. I have pressed "bet max" on every single line i wanted to play on an event and pressed "place bet", delivering all lines/bets at the same time.

This is because they have imposed very low betting limits on my account. Meaning they are particularly aware and comfortable about accepting bets within the given limits.

None of this differentiates me from any other play technically, but they will probably tell you that i am a bot because of it.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Wazbee Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.