Wazbee Casino - Confiscation of 5000

Dear Wazbee Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,
We are currently reviewing the ongoing complaint and will get back with an update as soon as possible.

I am ready to meet the casino halfway and lower my initial withdrawal request to €2,000. Please let me know if this adjustment is acceptable to speed up the process and what the next steps are for me to receive the funds.

Hello!
Thank you for your patience.

During the verification of the client’s identity and address, it was found that an Estonian document "Elamisluba" with a temporary permit was uploaded.
The document states Ukrainian citizenship.

Elamisluba is an Estonian residence permit document that confirms a person has the legal right to live in Estonia for a certain period of time.

According to the Terms and Conditions:
2.4. Residents and citizens of the following territories are restricted to use and access wazbee.casino by any means including but not limited to: <...> Ukraine <...>

Dear Wazbee Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Mostly related to the fact that player is legaly resides in Estonia, does not that mean that he may play at the casino? Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

When I verified and provided all the documents, the casino approved them. Everything was fine. When I made deposits, the casino also approved them, and everything was fine. When I won and tried to withdraw, it turned out that I have Ukrainian citizenship, and withdrawals are prohibited. The casino blocked me and indicated that I am not allowed to play at this casino because I am a Ukrainian citizen. If the casino approved my documents and my deposits, this indicates that there are no violations on my part. And the casino is trying to find a way to avoid paying my winnings.
As you can see from the screenshot from the Tax and Customs Department website, I have been a resident of Estonia since 2021. The personal identification number 39508280045 on my residence permit and on the website match. This confirms that this is my personal account.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Wazbee Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.