Wazamba asking same documents again and again

Hi and Merry Christmas in advance!

Played here on 27.11.2022, for almost a month ago. After playing I made first withdrawal which was quickly accepted. Then I made other 3 withdrawals which are, however, still pending as you can check from the screenshot.

They asked me to send several documents, which I have sent all. First they asked them via email and I sent them. Then, they told me that I should go to the casino profile and add the same documents there. I checked the casino profile page but there is no such page where I could send them. I even asked the chat about it and the chat told me to just send them via email and also told me that they cannot be sent via the casino profile. This is very strange because as I said, I had already sent all the documents via email.

Then all the troubles began. I sent another email to their KYC-department where I said that the documents cannot be sent via casino's web page because there is no such possibility or any "verification" page there. After waiting for several days, I finally got an answer that I should send the same documents via email. I then emailed them that I had already sent them earlier and I don't know why I would need to send the same documents again, but they have not answered anything even though I asked them again one day later.

So could you please help me? Why is this casino asking me to send the same documents again and again, so that I cannot withdraw my money? I would like to withdraw all my balance. It feels like they are just delaying the process on purpose by asking same documents again and not answering my e-mails.