Account not closed responsible gaming issue

Hello Askgamblers I really hope you can help with this casino. It's a responsible gaming issue.

I sent them a first email weeks ago to close my account since sometimes I tend to have gambling control issues. Usually on other sites that are the purpose of responsible gaming I always have the option of deposit limit and cooling off exclusion period options. If needed always used them. In this casino well I can't. So when I went to their responsible gaming option it says as per their policy to contact them via email and they will do it within 24hours which I find very long for someone who has issues and tend to keep putting money to win. I sent them the email and no answer at all so well because of that I kept playing and depositing and losing so again I sent them another email!!! Asking them to close the account again!! And to refund me what I did deposit since asking them and no action was done!!!!!!! I did my due as per site and asked them to close the account again no answer at all!! I could if kept depositing again but I controlled myself even tho my account is still open. I understand its personal issue but as per any casino regulations they should respect that and close the account since the first email but not even done after the 2nd email!!!! ( sent December 22nd) now it caused me losses I can't afford! I'm asking you to help me make them close the account but especially get me refund of all deposits that were made since my last withdrawal or the first time I asked to close it since it's their fault if it would have been closed I wouldn't play and they should have that available to any player not after 24h and they seem to do it on purpose and that's not something to play with!!! And I will not stop here if they don't want to refund me the loss I had because of them.

Please help so they can answer because I explained all of this and still no answer!! And this is a violation of responsible gaming and casino regulations.

Thanks