VulkanVegas Casino - Deposit was not credited

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VulkanVegas Casino

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€ 40

Inaktiver Benutzer
Veröffentlicht am 23. September 2019

Hello,

i made two deposit today at this casino.

1st ... 0:54 ... 40 euros - deducted from my bank and credited instantly as always
2nd ... 1:04 ... 40 euros - deducted from my bank, but not credited

After chatting with live support, their operator said to me, that i should wait 60 minutes.

Ive contacted live support after 57 minutes and we had like 10 minutes conversation about i need to wait and send them proof of deposit.

So i send them 3 screens of both 1st and 2nd deposit and detailed information about the second one aswell.

Need to say, that i am long time player at this site and never had problem ever.

Im little frustrating about that, because i made succesfull deposit to other casino after closing chat and logged off from vulkan.

For security reasons im not uploading screens of my bank to this post, but i can promise you, that vulkan has every document they wanted.

Thank you for your help,

Daniel

Veröffentlicht am 23. September 2019

Hello dear Sir!

We have contacted our billing provider and received a response that there was delay in processing the transaction on their side.
Shortly your deposit will be credited on your account.

We are truly sorry about this delay, but sometimes unforeseen things like that happen...

Best regards,
Alexander

Inaktiver Benutzer
Veröffentlicht am 24. September 2019

It took some time, but everything solved.

Case closed.

Thank you

AskGamblers
Veröffentlicht am 24. September 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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