Videoslots Casino - Withdrawal still pending after days of waiting

Hello AAMIRAHMAD,

Could you double-check your email to see that the above is all requests you've received from us, please? -- From the information above, I suspect that we require further documentation from you before we have fulfilled regulatory requirements and can process your withdrawal.

And/or, please reach out to us on videos­lot­ste­am@­vid­eos­lot­s.com, and we will make sure to look into your issue as soon as possible.

Wishing you a nice weekend ahead.

Kind regards,
Team Videoslots

Hello,

I have replied to the email and sent all documents requested.

Hello again,

Hope all is well.

Our relevant team informed us they have replied to your email now - they require additional documents from you in order to complete the regulatory requirements and process your withdrawal.

You can find more detailed information in the email we sent you just now.

Kindest regards,
Team Videoslots

I have sent all documents again

This is unacceptable, video slots have denied my withdrawal and not giving me my money back.

Hi Aamir,

Thank you for providing the requested documents.

Your case is still being looked into and we will get back to you as soon as possible.

Kindest regards,
Team Videoslots

Hello,

it has nearly been 2 weeks now and after sending all requested documents videoslots have denied my withdrawal and I am not getting told why, I just want to get my money back, this is extremely unfair now, I have sent everything.

Dear Videoslots Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi again,

Our team will need some additional documents from you, which should have been requested earlier today.

Please have a look at the latest e-mail for additional information.

Kind regards.
Team Videoslots.

Dear @AamirAhmad,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello,

I have sent them all the documents again, which was 4 days ago now and they have still not got back to me, can you please try and contact them

Dear Videoslots Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

it has been more then 7 days since they have last replied to my documents

Hi Aamir,

We've received your reply last week, with some of the requested documents, which are still being processed.
Apologies for the long processing time over the holidays. We will get back to you via e-mail as soon as everything has been properly processed.

Kindest regards,
Team Videoslots

No this issue has not yet been resolved