Videoslots Casino - A Withdrawal Delay over $1,300

Is now at the fifth business day technically the sixth posted another statement to prove no funds have been received
just want to get this over with I'm not nessesarily looking at videoslots in terms of this taking a long time but the current
payment process model probably needs reviewing .

Hi Tane,

We're very sorry to hear, that there has been issues with making a withdrawal. It seems there were some issues with completing this transaction, due to incompatibility with payment provider available for this transaction type in your region.

You should have received an e-mail from us with additional information on the status of the withdrawal.

Please always feel free to contact our support if there ever are any issues.

Kind regards.
Team Videoslots.

Hi there ,

So I see the money is returned to the account im shocked to be honest ok will proceed with the bank withdrawal
so after 6 business days we are now having to execute another withdrawal .

Talk about frustrating I was told it had been sent and it had been investigated and the funds were on the way now
this situation talk about ridiculous videoslots as for the payment provider I wouldn't use them for a mop .

Ok so here we go with another wait .....

Hi Tane,

We apologize for the inconvenience and understand the frustration.

The money was returned to your balance, as the transaction could not be completed due to incompatibility with the provider when using the desired payment method.

Withdrawal via bank directly should not meet such issues, so the new withdrawal should hopefully be without any issues.
Please do reach out if there are any issues or questions arise with the new withdrawal.

Kind regards.
Team Videoslots.

I can see the issue quite clearly now Videoslots this is on the Provider and I'm prepared to withdraw this complaint
under these circumstances it would seem many casino's are at the mercy of the payment provider which shouldn't
relfect on the casino itself being a third party .

I'm sure will get this worked out Videoslots we have many times before nothing is perfect in this world .

Best Regards ,

-T.M

Hi all,

According to our latest discussion with Razorx, this matter can be considered resolved- thank you for your patience and understanding pending a resolution.

Kind regards,
Team Videoslots

Dear @RazorX,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi there ,

The Money was received bit slow with the update appologies matter is resolved .

Warm Regards ,

-Tane <last name removed> (RazorX) .

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.