Beschwerde #8 Twin Casino

Withdrawal delayed for more than a month

Von Nephilim199

vor 6 Jahren

I made different withdrawals about one month ago on Twin Casino and I have just received one of 641.43 EUR. There are currently three withdrawals pending: 56.45 EUR ,74.92 EUR , 1129.22 EUR. I have been waiting for these withdrawals for more than one month.

I contacted Twin Casino and they told me that there has been a problem with the provider: "Your requests were successful from our side and rejected on provider's end. We have escalated the issue and we have not received any reply from the provider yet".

They asked me to be patient and I was for two weeks, but still they haven't paid the three payments they are due to.

Also, I have been asking for updates for one week and I haven't heard from them.

Regards

Unseriöses Casino Twin Casino

Grund Verzögerte Auszahlung

Betrag €1260.59

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Nephilim199

vor 6 Jahren

Dear AskGamblers,

I just received my funds in my bank account, please feel free to mark the issue as resolved. @TwinCasino, thank you.

Regards,

Twin Casino

• Representative

vor 6 Jahren

Hi NEPHILIM199,

Thank you for your reply,

We have, on Friday received the funds back yet again.

After speaking to the payment provider we have now identified and resolved the issue and now made a direct bank transfer to your account today.

Kindly let us know once received, apologies for the delay.

Best regards,

Twin

Nephilim199

vor 6 Jahren

Dear AskGamblers,

I haven't receive my funds from Twin Casino yet. Could they update us about the issue?

Thanks,

Twin Casino Beschwerde-Statistik

Gelöst 8 / 16

Durchschn. Betrag $8,135

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

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