Hello!
I have trouble with Twin Casino. The casino deliberately doesn't accept submitted documents that meet the stated requirements.
After the verification request, the following documents were sent to the casino.
On March 25, I completed and submitted the "Source of Wealth - Questionnaire"
On March 28, I sent documents confirming funds received as winnings from another casino to make a deposit at Twin Casino:
screenshot of my casino account with my personal details,
screenshot of casino winnings,
the transaction history of my Skrill payment wallet, which shows the receipt of winnings from the casino.
On May 08, I sent the following documents to the casino:
Skrill statement for the last 3 months (02/07/2023 - 05/08/2023). The preamble of the statement contains my personal data: Customer ID, and email.
The Skrill payment system statement does not contain my personal data, such as first and last name, address, and phone number. In this regard, I provide you - A screenshot of my personal Skrill profile with my personal data: last name and first name, address, phone number, Customer ID, and email.
Screenshot of my casino account with my personal information: first and last name, phone number, email, date of my birth
Screenshot of my casino deposits for the last 90 days.
Screenshot of my withdrawals for the last 90 days.
The casino did not accept these documents, asking them to provide them in the best quality, but an extract from the Skrill payment wallet indicating the name and surname. to do this, I contacted Skrill directly with a request to send a statement in accordance with the requirements of Twin Casino.
On May 12, I sent the documents sent earlier in good quality to Twin Casino, as well as a Skrill statement indicating the name and surname.
But, the documents were not accepted again!!!
None of the casinos had such problems when passing verification! Moreover, having studied the information about the casino license, I hoped to receive high-quality services, but instead, for 2 months I send various documents for verification.
I can't solve the problem on my own, please help me.
Thank you in advance.
