Beschwerde #58 Twin Casino

Documents required that do not exist, payment due

Von EvelinaV

vor 3 Jahren

I have been trying to verify my twin account for over a month now to get be able to withdraw my £2249 win. I have as of right now sent in 11 different documents and answered one questionnaire, and the only thing that have happened is that they have continued asking for documents.

Right now they are requesting that I send documents proving my source of income, which I have already done several times - I have sent them one document from the tax office showing the full salary I made from my job at Haglöfs last summer, as well as the three payslips I have from that summer (together with a bank statement where the salary transactions are visible), and also a document showing the last three months of student income that I have received to my bank account (they are noted in the document as "studiehjälp" which means study help).

This summer job and my student income is all the income that I have, which I have explained to them several times, yet they still ask me to send proof of other sources of income, and I just feel like this has been going around in circles for wayyyyy too long.

Unseriöses Casino Twin Casino

Grund Verifizierungsprobleme

Betrag £2249

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

EvelinaV

vor 3 Jahren

I have now been verified and received my money! Thank you

EvelinaV

vor 3 Jahren

Yes, I sent in the complementary document in yesterday! Thank you

Twin Casino

• Representative

vor 3 Jahren

Hello EvelinaV.

We thank you for you ongoing cooperation within the KYC process.

Your documents have been partially accepted and we replied to your email with details on the missing document already.

We are hoping to complete the case with the necessary document provided very soon.

Twin Casino Beschwerde-Statistik

Gelöst 8 / 16

Durchschn. Betrag $8,135

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

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On March 25, I completed and submitted the "Source of Wealth - Questionnaire"

On March 28, I sent documents confirming funds received as winnings from another casino to make a deposit at Twin Casino:

screenshot of my casino account with my personal details,

screenshot of casino winnings,

the transaction history of my Skrill payment wallet, which shows the receipt of winnings from the casino.

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Screenshot of my casino account with my personal information: first and last name, phone number, email, date of my birth

Screenshot of my casino deposits for the last 90 days.

Screenshot of my withdrawals for the last 90 days.

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