Okey! This whole response is based on a lie and for many reasons.
First of all you have had a timeframe on 24-48 hours to approve or not approve documents that you have required.
Source of wealth was never approved and uploaded on the 19th and you never approved them or gave any answer what so ever in any circumstances.
I've provided all documents for this and reminded you everyday that you need to fix this and have it sorted out. But you never did even though I reminded you more then 10 times.
Second of all you where given proof of payments with bout PDF, screenshot, payment history, shown URL. And explanation that if you double tap on the picture you will connect to the source of the bank. You never approved them even though I sent alot of different proof that I'm the owner of the account.
You have after that said that the documents was approved but after one hour later your chat said once again I need to send proof of payment wich I did.
And now for the account blockage and the illegal funds that you're holding without any reason what so ever. Your only escape from this was to permanently close the account because that's your only way to act when you know you've been lying and ignoring legitimate documents for your own winnings.
There are not stated in your T&C that players with box adresses are not allowed to play at this casino.
When I opened the account I reas all T&C and there was no such thing as an order to follow. For the easy use of creating the account I've used autofill wich is not illegal and it had my old adress on it. I then saw that and came to the chat and said I wanna change the adress because it's not correct. They responded that you need to contact the security team to have it changed.
Wich I did several times without any answer, response or explanation for the delay of the change.
When I said my adress is Box address you said players with box adresses are not allowed. That had me thinking oh that's a big problem becasue I can't give you anything else and I can't see that in your T&C. I never got any response from that at all but you clearly said in the chat aswell that box adresses are not accepted for players.
Therefore I said well you need to change your T&C and refund the deposits and void all bets. But you never answered on that either and I kept sending everything I have and could get my hands on.
Birth certificate
IRS tax plan
Utility bills and more that every single document had Box 4413 ****** Stockholm and my name on it.
Once again you answered why is your adress not the same as the account wich I gave a clearly response and explanation on that you never responded to.
I kept sending document after documents that you never responded to and once I said that you have violated your own T&C you kept on stalling and ignoring all sent documents and said the same thing. Your adress is not the same give me a reason for this?
I have already given you this several times and you never responded.
And then for the last part when I told you I will submit a complaint because of you can't accept players that are let's say homeless or have protected ID for their jobs andbox adresses. you need to say this in your T&C. You never responded to that and you have not in anyway treated this with professional care or support as a legitimate casino should.
If the T&C have said players with Box adresses are not allowed I would never have played or made any deposits what so ever. Therefore all deposits shall be voided and returned to player becasue a casino is out of luck or unlucky and you can win or lose! But in my case it would have been giving away money for free bacsue I'm not allowed at your casino due to the adress and if I cant play and live where I live the deposits or any winnings would never been able to withdraw. You have said clearly "PLAYERS WITH BOX ADRESSES ARE NOT ACCEPTED" but it didn't or doesn't say that in your T&C.
But however!! I did after several days find an document that shown my latest adress that was filled in automatically you said: Documents is to old
But I explained this to you several times with money on the account that you need to change the adress to the correct one but you never did. You ignored it and you have closed the account and confiscated the deposits without any realistic reason except you made want to "protect me as a player"
That is not regulated by any law or any T&C that you have on your website. It's made up and it's a illegal process to make.
I've been nothing more then fair and respectfull in every chat and in every email that has been sent but you have been ignoring and stalling everything for over two weeks.
Therefor the only solution to this matter is to void all deposits and send them back to me. I could never have won, I should never have been accepted to play and ignoring the time-frame to solve this you could have stopped this from happening.
If Askgamblers wants me to send all documents, emails and more emails and chats that prove you wrong I will be happy to do that. But I hope that we can fix this without name dropping every person that has lied in your chats and email..
I have full responsibility to read any terms and have not violated anything and should have not been accepted as a player and would never have been able to play if you had your T&C fulfilled.
