Twin Casino - Problem with verification and withdrawal of €99.60

Good evening, I made a withdrawal at Twin Casino. I won €99.60 in the sportsbook. I have sent all my documents to verify my account, and they told me that this may take up to 30 days. I made my €99 withdrawal on 23/09. I asked if the 30-day verification period is mentioned in the terms, and they said no, so obviously I did not agree to this. The strange thing is that I have sent my bank documents in PDF format, and they claimed it was a screenshot and that certain details, like my full name and other information, were missing.Here is the translation to English:

You will see in the document below that my transactions and deposits to Twin are visible. My name is at the bottom left, and the document is a PDF from my bank. Their response was this: 'The files you provided cannot be accepted for account verification. A screenshot cannot be accepted for verification purposes, please provide the original account statement.