Good day, I made some money monday night, I made a withdraw for 5000kr, they said it took 1-3 buinees days. On Friday evening the money still havent come to my revolut. Now I have made another withdraw for 4400kr and start wondering if this is a scam and I will never get the money I have won. I have put some money into the casino to win it, so it feels very bad to loose the money without getting the money i have won out.
Beschwerde-Info
Dear Ukjentspiller,
We would like to inform you that your previous withdrawal request was successfully processed yesterday, on 21/09. Please note that it may take a few additional days for the funds to appear in your account, as this depends on your bank or payment provider.
Your newly submitted withdrawal request is also currently under processing, and our team is working to complete it as quickly as possible.
Thank you for your patience and understanding.
Best regards,
Stonevegas Casino
hello, thank you very much, i have had some problems on other casino sites. So i was worried my money was gone..My bad to not believe in your service. i guess the 2 more withdraws i have will come within the week as well. Very happy for your site, its very good. thank you.
Dear Ukjentspiller,
Thank you so much for your kind words — we really appreciate it! We’re glad to hear that everything is going smoothly now, and it means a lot to us that you enjoy our site. Please don’t hesitate to reach out to us anytime — we’re always here to help and make sure your experience stays positive.
Best regards,
Stonevegas Casino
Dear @Ukjentspiller,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
I belive this issue is solved, thank you so much!
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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