StoneVegas Casino - Verification page and withdrawal Issues

Dear Zavast,

Thank you for taking the time to share your experience.

We understand your concerns regarding the verification process and recent withdrawal requests. Please be assured that we are currently reviewing your case in detail with the relevant department to clarify the situation and ensure that it is resolved appropriately.

We kindly ask for a little more time while we investigate this matter. Once we have the full information, we will get back to you with more information.

We appreciate your patience and thank you for bringing this to our attention.

Best regards,
StoneVegas Casino

Thank you for the reply StoneVegas reagarding the matter.
Hopefully we get this solved soon. Just very frustrated that I have had this issue for over a week now.
I have been given multiple time windows when the matter should have been already done but those promises have been constantly broken.

For example I was finally able to send the documents to the sites verification panel on friday. (Note that I sent the documents already via email on tuesday) Anyways, I was promised the verification process will take 24-48 hours. Already past that since it's sunday. LiveChat said that they work during the weekend so can't be that. (And if you count from tuesday that is even further away.)
Looking forward to get the process done early next week then.

Update to the situation.
The Verification page was magically fixed and I was able to send my documents.
Pretty standard verification for the 2/3 part of it. Photos of my ID card, both sides and then the bank statement from the last 3 months.
Intresting part was that I had to take a selfie, holding my ID card with StoneVegas open on a laptop behind me.
ID card and the Bank Statement were verified pretty quickly but the selfie was declined.

I went to the LiveChat asking for help, why it was not confirmed. What should I do that my account could be verified.
They didn't know, told me that they sent a message to the verification team and they will give me an email about the details, well last time I was supposed to get information from the verification team was last tuesday (6 days ago from here) I still haven't recieved a reply.
I thought that maybe the selfie was too blurry. Asked that should the camera focus on the ID card I'm holding or to the site behind me. Since even with the lastest smart phones the cameras ain't that great that it could get a crystar clear image of both to the same selfie without editing it. Apparently they have no idea which I find weird since shouldn't they know since they help the players?
Well since nobody knew nothing I just took a better picture of me holding the card and put the site to a monitor behind me which is bigger than the laptop screen. I was told it will be checked at least in the next 24 hours.
Well I sent the selfie yesterday and the 24 hour barrier as well the promise is once again broken.
Finding hard to trust the site where the customer support can't help since they don't know and timelimits have been passed every single time.

Hope to find a solution regarding this matter as soon as possible.

Dear Zavast,

We are pleased to inform you that your account has been successfully verified.

We kindly suggest you to please proceed attempting the withdrawal request.

We look forward to your update.

Kind regards,
StoneVegas Casino

Hey there!
That's great to hear. I continued to make a withdrawal request now.
Looking forward to see that it goes through!

Dear Zavast,

Thank you for the update.

We’re glad to hear that you were able to proceed with the withdrawal request. Please keep us informed about the status of the transaction.

If you experience any further issues or have additional questions, feel free to let us know - we remain available and hope the matter will be resolved as soon as possible.

Kind regards,
StoneVegas Casino

Dear @Zavast,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dead @AskGamblers and @StoneVegas
I have now made the limited 500 euro withdrawals 3 times which is the maximum the site allows. Since the site doesn't proceed the payments during the weekend we will come back to this at the start of the next week.
Nothing personal againt StoneVegas here, I have just had bad experiences elsewhere "where something new comes up". So I would like to see all 3 of these first withdrawals to go through before we close this complaint. I'll keep you updated!
Best regards, Anton

Dear Zavast,

Thank you for keeping us updated - we really appreciate it.

Your withdrawal requests will be processed as soon as possible, and our team is already handling them in accordance with the payment schedule.

If you encounter any issues or have any additional questions, please feel free to reach out to us here at any time - we’re always happy to assist.

Best regards,
StoneVegas Casino

Dear Zavast,

We are pleased to inform you that your previous requested withdrawals from March 5, and March 6, 2026, has been successfully processed, and the funds were dispatched from our end on March 7, and March 8, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We have observed you have three pending withdrawal requests. We will make every effort to assist you with all of your pending withdrawals and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Kind regards,  
StoneVegas Casino team.

Dear @Zavast,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hey there!
The withdrawals have come through and this dispute can be closed. Thanks

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.