StoneVegas Casino

Verification page and withdrawal Issues

Von Anton T.

vor 2 Monaten

Hey there!
So, I deposited 100 euros to StoneVegas and won over 40 000 euros. Since the site only allows you to make 500 eur withdrawals I made 3 of them last weekend. At the start of this week those were declined. StoneVegas informed that my account needs to be verified which is understandable with such a high withdrawals.
Then the problems started. The verification page said that no verification was needed. I asked about it in livechat and they said that it was false, the account must be verified. I was blocked to make more withdrawals since. They said there is an issue with my verification page not showing that my account needs to be verified. After waiting mutiple days it still hasn't updated which seems a very strange since I have never faced an issue like this. The account must be verified but I can't send documents to verify my account.
I also emailed my documents to them, thought that it wouldn't harm anything. Since then I have been waiting, visiting livechat every now and then but just the same awnser. The department is handling the situation and we here in livechat can't help further.
Such a weird issues I have never faced before in my entire life and no communication about things moving forward.

Unseriöses Casino StoneVegas Casino

Grund Verifizierungsprobleme

Betrag €40000

Diskussion

AskGamblers

• Support Team

vor 2 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Zavast

• Finnland

vor 2 Monaten

Hey there!
The withdrawals have come through and this dispute can be closed. Thanks

AskGamblers

• Support Team

vor 2 Monaten

Dear @Zavast,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

StoneVegas Casino

• Representative

vor 2 Monaten

Dear Zavast,

We are pleased to inform you that your previous requested withdrawals from March 5, and March 6, 2026, has been successfully processed, and the funds were dispatched from our end on March 7, and March 8, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We have observed you have three pending withdrawal requests. We will make every effort to assist you with all of your pending withdrawals and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Kind regards,
StoneVegas Casino team.

StoneVegas Casino Beschwerde-Statistik

Gelöst 10 / 10

Durchschn. Betrag $6,054

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

StoneVegas Casino Beschwerden

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